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March 2024 by Melanie Ensaldo
I can't say enough great things about BoxDrop. We were hemming and hawing for months about buying a new, king-sized bed because we were afraid we'd end up spending a small fortune on it but really needed one. BoxDrop came onto our radar from a family recommendation and I couldn't be happier that it did. Not once did we feel the ever too common annoyance from pushy salesfolk. In fact it was quite the opposite; the perfect combination of helpful suggestions, support, and "I'll leave you alone so you can decide". We were in and out in 30 minutes and got an amazing deal that we felt really grateful for. We've officially had the bed for a week and I haven't slept this well in years. We will absolutely be coming back for any additional bed, mattress, sectional, etc. needs!
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March 2024 by Angela Weiland
We bought 3 mattresses and when we put them on the bunk bed they weren’t the right size. The queen was ruined on one side. When it came to the delivery they were 2 and half our late of not more. We will never go there again.
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March 2024 by Hannah Bolda
Would highly recommend! Owners are super friendly and willing to work with you! We got an amazing deal! I love that we don’t have to wait 3-6 weeks for something to come in stock. We also felt super taken care of and not pressured to buy when we came in a couple weeks ago to start looking. All around great experience! Can’t wait for our new sectional to be delivered next week!
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March 2024 by Tara Kent
We came here because I happened to see the FB page/ad for Box Drop West Bend. Figured it wouldn't hurt to check it put since we were looking to possibly purchase a new sofa. We ended up finding exactly what we wanted. The owners were very friendly and I appreciated all of the options for purchasing/delivery/etc.I will definitely recommend BoxDrop WestBend to my friends and family! Thanks again!
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March 2024 by Kyle Klebs
After looking at the fond du lac location, my girlfriend and i decided to make the drive to west bend to look around for a sectional. We were instantly amazed at the inventory selection of this location. There was so much more to chose from. We found one we both liked and the guy told us they had another one in the back with a tiny little dent. He gave us a discount on that...gave us a discount on the matching ottoman with storage and he paid the sales tax and fees.
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March 2024 by Emily Morris
Absolutely amazing experience. Went in thinking we weren’t gonna find anything and the couple inside was EXTREMELY welcoming and helpful. They showed us many options and made sure we found what we were looking for! Great low prices and really beautiful furniture! I can’t wait until our couch gets here!!
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March 2024 by Jordan Hanson
Awesome furniture buying experience. They even worked with us in pricing so we could stay within budget. The 5 year protection plan is a good deal as well.
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March 2024 by John Nagel
The furniture selection looked nice but I went looking for mattresses and they only had about 7 to look at. I wasn't impressed.
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March 2024 by Teresa Grube
Bought 2 full size beds and the owner was very friendly and polite and helpful. Will go back to get the rest of the furniture for the house. Very nice people
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March 2024 by Brianna Harycki
Scott and Melissa at the box drop in west bend were a great help and very friendly! They listened to what I wanted and helped me based off pictures I showed them. Definitely recommend going there next time you are in the market for furniture! I love my new couch!!
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February 2024 by Lori Oelhafen
I wanted to be able to leave a 5 star review here, but I'm left feeling a little salty after our shopping experience. While the owner and staff were super helpful and accommodating on the front half of our experience, they fell short in customer satisfaction as a whole. What we loved was the selection at this particular location without being hassled by pushy salespeople. What they fell flat on was the fact they billed, pulled and loaded our order incorrectly resulting in us having to make a return trip to pick up the correct items. I'm not talking about a couple hundred dollar end table here, we actually spent $2k in furniture and drove 45 minutes (one way) just to go to this store. Other than acknowledging his error by ringing the sale up wrong, he made NO attempt to appease this blunder by offering to bring us the correct furniture when I called to notify them of the mistake. When we returned we were not offered a reimbursement for the added inconvenience either, just nothing, like it wasn't a big deal now that they had their payment. Just pull around back and the correct stuff will be there for you to pick up.So, in short, we were left taking another 2 hours out of our day, burned more fuel and had to inconvenience others to get it offloaded (the second time) once we got home. This wasn't our error, it was Drop Box and because they are independently owned we'll be sure to warn everyone to check their purchases if they go here or risk having to return at your own expense.Disappointing.
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February 2024 by Rebecca Kapralov
On a 5 star rating scale, I would give you guys 10 stars!! We had no idea what we wanted when we walked into BoxDrop, but the wonderful owners took all the time we needed and helped us build a custom couch from their selection to fit our living room perfectly! We had a small manufacturer issue after purchase and the owners quickly filed a warranty claim for us and took care of everything! They were in contact with us throughout the whole process. I don't think we will ever get our furniture anywhere else! Thanks guys! ❤️❤️
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February 2024 by Ryan Shelvik
I really love getting furniture here. No pressure or hovering from the staff. No frills. It's literally one big room full of nice sofas, recliners, love seats, etc. checking out was nice and easy...and even though they have designed their company to keep costs low, they don't charge extra for credit card transactions like many other small businesses.I can't stress enough how much the staff are available and committed to making sure you leave happy...but they don't annoy you or pressure you...or hover while constantly checking up on how you are doing.
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November 2023 by Lexi Odermann
Very stress free enjoyable mattress buying experience! Great service and even better prices- couldn’t recommend this place enough!!!
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October 2023 by Phantom X Mods
Beautiful selection of comfortable classy furniture, stop in and check it out, prices are great and so are the employees!!
