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February 2024 by Jonathan Hart
Great speed and great work.
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January 2024 by Kyle Holland
Typically I’m not the type to write a bad review. After using good year tire a couple of times for miscellaneous work. Today was the last time I will use them. I decided I would have them do my oil change on my 2020 gmc Sierra. Originally it was supposed to be around 80 dollars for synthetic oil and a tire rotation. It ended up being around $105. Decided to have them do it anyways. They come back 45 minutes later telling me my lug nuts are broken and warped. Told them I would like them to reinstall them and I would fix them myself as they were not as bad as they made it sound. They would not reinstall them and so I agreed to the $80 price. Again I get things happen so whatever. My problem is after the oil change I noticed oil in my driveway. I figured it was just a little left that spilled from the orignal oil change. I left it until it seemed very odd that oil was still showing up a month later. I finally went underneath the truck and found the oil filter was very loose. It was pouring oil and had a drip. After 1000 miles the dip stick showed left than half full. I’m glad I caught it in time before major problems occurred. When I went to change the filter it was extremely loose. I will no longer bring my business there
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December 2023 by Therese Rosenthal
On time service for the oil change and tire rotation. Pleasant waiting room. Friendly staff.
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December 2023 by Sierra Brown
Unwilling to take jobs under 2000, will find things to justify charging that much if you have a minor problem. Named after Goodyear tire, but did not properly repair my tire. It was flat the next day. A real mechanic pointed out the damage they caused just from diagnosing the problem. Tell your friends.
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October 2023 by Cody Faul
0% interest for 6 months on their Goodyear Card. The West Bend location is significantly better service than the other Goodyear locations I've been too. Would recommend
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October 2023 by Tim Kutz
I’ve been bringing my cars here for years and I have always had great service. I know that any repairs and maintenance will be done correctly and at a great price.
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August 2023 by Zlatko Sadikovic
Very prompt customer service and got me in the same day for a flat with a tire size that wasn't available everywhere needing to be replaced. Decent pricing with coupons and promotions on their website to be used towards services. Will definitely be back in the future for work!
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July 2023 by Thomas Connell
Balanced my tires for about $50 and took around 45 mins. In and out no frills.
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May 2023 by BBQ Man
Estimates are accurate and craftsmanship is great. The front counter staff is helpful and is willing to assist with any questions. Pricing is within the normal range and Lauren does a great job with checking for deals. Keep up the great work Lauren, I’ll be back.
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May 2023 by Ashlynn Fletcher
Poor customer service. Don’t seem to know what they’re doing. Should’ve read my inquiry correctly before putting wrong sized tires on my car and wasting over a hour of my time. Instead wanted to blame me for not putting it in the report.Wont be back.
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February 2023 by Paul Engstrom
What type of company drills holes in summer tires with 5k miles on them when they're putting snow tires on... this one. Make sure you are very clear and document your interactions.
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August 2022 by Milwaukee Drone
We have about 15 trucks serviced regularly by another Goodyear in the area which provides decent service. This Goodyear drops the ball all the way around.We have had several visits to West Bend Goodyear for standard fleet service, oil change, tire rotations, and brakes. The first visit was a simple oil change/tire rotation. The service took over 75 minutes. While returning the keys the manager stated "the tire pressures are reading backwards and one is not reading at all but we don't have time to fix it right now." This truck was brought in with working and accurate tire sensors and after they "broke them" they chose not to fix it but rather just say they didn't have time.The second visit, a brake job, went relatively smoothly. The only hitch was that the job cost us 34% more than the same job with the same parts from another local mechanic. This is unfortunate because the overall service and communication at Goodyear needs help.During the third visit the vehicle was taken in 45 minutes after the appointment time. Simple delays like this means rescheduling work and losing money and customers. After the completed oil change, the dipstick read about 2/3 full. It was checked again an hour later by another person and they had the same reading. Goodyear charged us $3 for "disposal fee" (throwing the old filter into the trash) and $5 for "shop supplies" which we were told they charge for "using a rag to wipe up mess CREATED BY THE TECHNICIAN." Lastly, as we receive a discount for fleet service, there was an extra "labor charge" of $15.45 which directly offset the discount. This charge was never applied at other Goodyear locations. As the tires were not rotated and no other work was done this charge was very confusing.In conclusion: One should not have to be concerned about the condition of their vehicle after service. If you need service we suggest a professional local mechanic. If you need tires, and you want don't want to pay a whole lot extra for nothing, we suggest Mavis Tires, Pomps, or Tires plus. All of which have great customer service.
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November 2021 by Andrew Mazurek
Only place I will buy tires from!! Amazing service and continued service over the years that you have their tires!! Tire rotations are easy to schedule and they are very timely with completing them!! Google hours are close to being right: M-F 7:30 AM to 6 PM, Sat 7:30 AM to 2 PM, and Sunday Closed (the sign on the outside is correct, but Google can't seem to take my suggestions correctly about opening at 7:30 AM).
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November 2021 by Judy Fliss O'Neill
We have been using this GoodYear Service Center for years. The service is amazing and the guys are friendly, professional and super accommodating. Wouldn't go anywhere else!!
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October 2021 by Karen Yocherer
Great people and service. fixed a flat tire on our jet ski trailer in a few minutes. highly recommend.
