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November 2021 by Amber Marie
Staff was very helpful and friendly
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August 2020 by Shon Fay
harassing children while they shop, horrible customer service provided
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August 2020 by LaShonnda Fayne
harassing children while they shop, horrible customer service provided
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June 2020 by Lori Sedlak
I do appreciate Home Depot and not having to wear a mask. Luke helped me to my car today with heavy purchases...a kind young man...unable to accept a few dollars in tip. Even if the money was found on the ground...
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September 2018 by Christine M.
This place seriously needs to train their employees!! Is absolutely ridiculous to have people working in departments they know nothing about. If someone is working in example plumbing they should know what is in their department and have some knowledge of what they are selling. Recently purchased a water softener from this Home Depot. Today returned to get a different hose for back. The lady in the department was in a daze and kept trying to look at things for water heaters...... I numerous times stated was for a water softener that was purchased from this exact store. She looked at my brother and I like we were crazy. She was absolutely no help whatsoever and it didn't seem like she cared one bit that she couldn't help us properly.
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December 2017 by Z Design
I would not recommend this company for custom window replacement. Installed scratched up windows, with sloppy upper joints and screens with gaps in the corners and claim its standard even though sales person nor advertising photos or description in print informed me if this. Who would by damaged windows????? And management (regional) had the audacity to tell me people were paid bonus already...nothing they were willing to do. Which is extremely unprofessional. Every person I came in to contact with had a different story. Poor customer service, they ignore you !!! I have been dealing with this for months. Follow up is horrible and now no one will contact me!!! Funny they were fast to take my money! They lost out on a lot of future business.
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December 2017 by Joe Delgado
Tried to get a quote for new cabinets and counter top for a kitchen remodel. Someone came out to measure the kitchen (Depot charged $50 for this). Then ...nothing. No plans, no calls, no emails. Went back to the store 3 times and got the runaround on why it is taking so long. Waited 3 weeks. 4 weeks, more calls......finally after 6 weeks I called the store manager. He said he would have someone call me back. Nothing again. Another week went by. Went back to store and demanded my money back. What a huge waste of time. I can’t find one time during this experience when someone from Home Depot actually did what they said they would. Don't waste your time with these guys find a professional company who knows what they are doing.
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August 2017 by Jim P.
Purchased a dishwasher from Home Depot with a very helpful sales person. No issue with the sales department but the installers they contract with were very difficult to work with. A 12 hour delivery window is required and when they did come, they couldnt install the new appliance so they put my old one back in. They failed to tighten the water supply bolt and water ended up under my tiles and downstairs ceiling tiles. No big deal as those can be replaced but Home Depots corporate resolution dept gave me a number and extension then never returned my calls. Even after the contracting company sent out the supervisor (who was very friendly and understanding) to inspect the damage they still couldnt come out and accommodate a morning time until the 4th try. I amended this review after the install. Once we could finally get a time, the installers were professional and easy to work with. But the Home Depot service recovery department returned my two phone messages on the damage they caused. The dishwasher is nice but I would not recommend having them install it. They have a very poor service department and really poor service recovery.
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June 2017 by Aaron S.
My mother and I were looking for new carpeting for her house. She is pretty indecisive when it comes to what she wants in her home. Crystal was extremely helpful and polite when helping us find carpet and padding. She helped us find the brand my mom was looking for and described how to get samples sent from home depot. Anything that can expedite the process of my mom picking out carpet sooner rather than later is greatly appreciated!
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January 2017 by Ari G.
Was looking for some seeds and soil ect today. Was turned off by the sloppy looking woman in Red Masterpiece shirt working on the shifting around the dead houseplants and counting them. Throw the dead plants out already no one wants to buy such awful plants!! Non friendly, sloppy looking and with a s***** in her mouth who would want to ask this unprofessional looking woman any questions at all!? I assume shes a vendor but come on Home Depot hold the bar higher!! Not a warm friendly trip to Home Depot at all.
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October 2016 by Mike S.
After being treated like dirt from the Grafton HD, we trek out to this one on the weekends now. Night and day difference. The carpeting lady that's been married for 42 years was a real hoot. We chose carpet for our whole house based off her experience and thoughtfulness. Our WHOLE house... that we will live with for the foreseeable future. Let that sink in for moment. I don't know this person at all. Yet somehow she was able to teach me enough about "face Oz" of carpets and nylon vs poly to help guide me to a better choice than I ever could have made on my own. It wasn't just her either. People passing by would pause just long enough, if I made eye contact - with a smile - they would ask if I needed help. Some would just say hello. And that's perfect. I never felt pressured or harassed in anyway. The people here are an asset to this company. Even the self check out attendant was kind and helpful. Best part? The registers are by the entrance! So happy to have a more pleasant HD to visit than the terrible concrete tomb that is the Grafton location.
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May 2016 by Chris P.
Awesome Home Depot, I just moved to Wisconsin from California and the customer service at this store blows all the stores out there out of the water. Night and Day difference. Very friendly staff.
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September 2015 by Sean C.
Today I went into Home Depot to purchase a new garden hose. Upon approaching the check out a very friendly and helpful man in the lawn and garden section asked me what I planned to use the hose for. I told him and he recommended I purchase a hose they had on sale for the same price, was 50 ft longer and better quality. He showed me the item and I knew right away looking at the hose it was indeed better quality. I thanked him for letting me know, followed his advice, and purchased the other item. This is not the 1st time I have received great customer service in this store. I have gone in various times for paint, nuts/bolts, and other items and somebody has always asked me if I needed help and have been friendly. I have also used their online website to purchase items that were either in the store or they ordered. Both times I picked up at store for free (no delivery charges). When my item was ready for pick up they promptly texted me to let me know it was ready. (One time I placed an order and it was ready in 30 minutes!). I always go to Home Depot now for all my supplies. Quality items, good prices, and excellent service. :)
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November 2014 by Lassie D.
TRAINING!!?? And maybe I'm the only one, but I personally feel nothing but pity for the "greeters" at the front of retail stores, actually adds even more of the already bitter taste in my mouth about the way I feel regarding our current economy, pretty much the opposite of which I'm sure the businesses are trying to portray. I recently purchased my first home and needed to buy items ranging from paint to storage containers, a garage door opener, lighting fixtures, appliances, etc. Basic retail training: When a person comes to you who KNOWS what they want, you put the person who's shopping or can't decide on "hold" and help the first priority/buyer customer complete their transaction. i.e. When I tried to buy paint, I had the gallon of paint, color swatch, just needed it mixed, but the clerk was SOOOO engrossed in trying to help another customer find the right color that the clerk basically even tried to put ME on hold while the other customer went and browsed some more. I did snap finally after standing there for 10+ minutes (WAY beyond my normal threshold) and said, "Would you please just mix my paint so I can get out of here?!" Retail service counters are not the same as the checkouts-they're more like waiting tables-waitstaff would go broke if they ignored the later seated table until the first table decides to order. The same thing happened when I went to buy a washer and dryer. Usually, if there is more than one clerk, it seemed as though they were more intent on ordering their lunches (guess I just don't "look" like a buyer?) NO product knowledge other than re-reading the tags on the items I'd already read (in a few cases I'd read the manuals inside the units themselves and pointed out key features to THEM!). I ended up buying a used set from a small local business, not a new stack-able set as I'd wanted, but cheaper, great service and they work for a fraction of the price. Plus, convenient (after 5 and Saturdays) FREE delivery and installation. Same thing again when I went to buy a dishwasher (the small local business carries no new inventory, the other small local business is too expensive). This time, there was only one clerk in the appliance department, helping some guy shop for refrigerators while his wife and kids walked around. I read the tags, researched and had my selection made within 5 minutes, just needed to BUY it and set up delivery. There was NO interrupting the sales clerk to say, "Excuse me, can I buy this?" I ended up finding a guy in another department to try to help me-he couldn't answer any questions. He even tried to get the other clerk's attention to help me, no chance. He did finally sell me the dishwasher I wanted, but only because I knew what I wanted and from the information I was able to get via my smartphone and personal research. Product Training. If you aren't going to adequately staff your departments with people to answer ALL questions on ANY of the products in their department (not just the info off of the tags) then the tags on the items should ALL have the necessary information and FEATURES related to that specific product, NOT just a handful of key points. How many place settings? What are the different modes? Does it have steam? What is the energy star rating? What is the sound level? How many sprayer arms? Hard food disposal? Does this have delay wash? Etc. PLUS: Big cards displayed showing how much installation will cost. As for their website-again, it seems so basic, but people don't want to see images of the door of the dishwasher cracked open, they want to see the fully open door, sprayer arms, racks, etc. They're kinda shooting themselves in the foot because most people are probably making their decisions based upon prices and customer reviews-in my case, I've seen some of the highest reviews for dishwashers based upon "quietness", nothing at all
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August 2013 by Mary H.
Worst experience ever. Ordered custom blinds in March. It is now August and they still are not installed. First, mismeasured. Then, mistake after mistake with installation. Wrong rods, wrong sizes. Lots of apologies, but obviously insincere. It is the second week of August, we have a garage full of rods that don't work and we have spent countless wasted days waiting for installations that never happened. Will we ever get our blinds? At this point, who knows? Would NEVER deal with this store again. Whether they ever come through with the blinds we bought and paid for remains to be seen.