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February 2024 by Matt Kissinger
Called dealer ship to ask if they were doing emissions testing on a Saturday. They told me yes until 5. Got there to find out there weren't and they sent me across the street to there Toyota dealership and that they could do it. Got there and they weren't doing it either. No wonder I will never by from Russ Darrow.
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February 2024 by Bailey Neelis
Overall amazing experience!
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February 2024 by Shellee Roloff
The buying experience was efficient and I enjoyed using electronic documents.
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February 2024 by D M
Purchased a 2024 NISMO Z and the entire experience was awesome! Drake is an amazing sales rep and he went out of his way to make sure everything went great. He also checked in regularly throughout the purchase process to ensure things were going smoothly and that we were taken care of. Cannot praise him enough for his quality customer service and the level of professionalism and courtesy he displays. We will definitely be back!
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February 2024 by Robin Watson
Great job getting as much set up ahead so I didn’t have to add more time to my day already driving 3 hours
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January 2024 by Chandler Streekstra
I recently purchased a 2019 GMC Terrain from this location and I was incredibly impressed with the customer service provided by Brandon Wilder. He provided answers for every question I asked, and when I had a question that he didn't know the answer to, we went out and got the answer. He maintained a polite and professional attitude throughout the entire process. 10/10, would buy a vehicle from Brandon again.
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January 2024 by cristi plotkin
Your team went above and beyond to help me with a tricky situation.I am so grateful and love my car.
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January 2024 by Mandi Schmitt
the sales department were great in the process of getting me into a used car. however, the service department never did an intake cleaning, so i had to bring it back for a full detail which took 8 hours to complete. it would be no shock if they also didn’t do a thorough intake overall on the car as the battery was completely dead a month later and wouldn’t even last an hour with a jumpstart. i called to ask for compensation regarding that as my sales rep said that was unacceptable and the service department refused to do anything and were pretty dismissive over the phone. i get that it’s not in the warranty, but there’s no reason for the battery to be completely dead a month into buying the car. good luck if you have to deal with the service department here.
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January 2024 by Matt Pagach
Went to Nissan in West Bend.,Not impressed.
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January 2024 by Gary Gruenweller
Everyone I dealt with was great. Special kudos for Hans Frey. Fantastic service
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December 2023 by Jerry Shinneman
Took my wife’s SUV in for just an oil change. Over 1-1/2hrs later, they finished. This was not the first time I had waited for en extremely long period of time for something minor. Took it in to see if they could reattach the muffler, after it had to be removed by a hitch installer. Over two hours later, they came back and told me it needed to be replaced for $650.00. Said nope, took it home, bought an exhaust pipe clamp and done, for $12.00. Needless to say, last time ever taking it to them.
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December 2023 by carlene
Awesome service all aroundThank you so muchGabriel & Shane & everyone
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December 2023 by Dao Yang
Made a schedule for noon to look at a 2011 Honda Odyssey. Upon getting there 15 minutes early another individual was there to look and buy the van too. The van also had my name on a tuxedo hanging on the mirror waiting for me. During the test drive I can tell the brakes were squealing and then the sales rep said the van has not gone through their safety inspection yet. In my mind that was a red flag. I then told the sales rep I still wanted the van and I will not even try to haggle the price. Then after the test drive I waited in the front of the entrance. No one even asked me to take a seat. I had to ask the sales rep I was working with if there was a spot to sit. After waiting for 30 minutes they then tell me they sold the van to the other individual. They also ran my credit so I was more than qualified to finance it. Just overall not safe and poor customer service. I will look at the Russ Darrow group in a different view now.
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December 2023 by Jody Kaiser
2020 Nissan Rogue bought 2 weeks ago.Needs ALL KNOW TRANSMISSION AND SENSORS. 24,659 MILES. 3 year warranty expired 8 days ago. Don't buy a used Nissan from West Bend
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November 2023 by Philip Gudleske
Roger in the service department always is so awesome to work with. Always smiling, very respectful and makes you feel comfortable coming in for anything. He does an amazing job there and his work doesn't go unnoticed at all.The two ladies that were working with Roger today 11/15/23 were awesome as well and so helpful. They do an amazing job and also make you feel welcomed. Definitely always feel respected when I come in for anything. You guys rock.Thank you for all you do.Also thank you to the guys in the shop that also do an amazing job. Very much appreciated!PS Drake owes me a red Nissan hat. If someone could remind him that would be great.Anyone looking for a vehicle make your way to Russ Darrow Nissan West Bend.These guys are awesome and will take good care of you.Philip Gudleske.