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August 2023 by Jim Meinel
Very nice and very helpful people. A down home feel and the result is spectacular, thank you Shawn.
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June 2023 by Shawn Coinery
The staff are very friendly, and they know the furniture business very well. I have purchased about 6 pieces of furniture from them, all are of excellent quality. This is the only place in town I will buy furniture from
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May 2023 by Elizabeth Malecha
When furniture shopping, we really don’t need to look any further than West Bend Furniture and Design. Competitive prices for quality furniture that lasts until we decide we want something different!! And the service can’t be beat. From assistance in choosing pieces to meet our needs, placing an order, to delivery, everyone is pleasant, accommodating and professional!Even though we know that when we walk through the door everyone will be helpful, we think that Shawn is the greatest!! We have worked with her for many years and she goes above and beyond to meet our needs. She gives us her opinions and options on color, design and fabric choices to fit with our style and preferences as well as our lifestyle and family life (which includes pets)!Our latest purchases include a Smith Brothers sectional for one room and aLA-Z-BOY for another room. We are very happy with both!! Thank you Shawn and West Bend Furniture and Design!!
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April 2023 by Terri Schmid
They went above and beyond any expectations I had. Needed a lift chair and had plenty to choose from. I can’t recommend WB furniture enough.
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April 2023 by Elizabeth B.
A very expensive Lazyboy couch and love seat was delivered 5 days ago. I am just sick about the quality of the fabric with apparently no recourse. It will show a broken thread thread with just the slightest pull. I noticed the cat scratching first. I have had 2 sets of furniture, still have one set, and the cat, with short clipped claws,scratched on them all the time with no damage. I have pictures.This furniture was one quarter the price of this nearly $6000.00 set! I thought we'd be ok with cloth furniture this time too, Same cat, same nails. He is able damage it very easily. The fabric is cheap, cheap , cheap.If my less expensive furniture can hold our hardily why can't this? Now I have to keep it covered and place sticky paper on the sides. Who would have thought Lazyboy went so cheap on coverings? I read the reviews too late so I'm not alone. The store employee had no answers and said she never heard of that before. Right. Even pilling isn't covered by warranty. Read reviews before purchasing. I'm 71 so I guess it doesn't have to last forever but people beware. Comfortable though. At this age we weren't going to cover the furniture but will have to now so things don't catch on it.
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April 2023 by John Beecher
Love this place we bought several pieces from them just bought 2 new recliners to go with are pieces at home the service is top notch quality is worth the money
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January 2023 by Ann D'Acquisto
Purchased 2 sofas and a leather chair. Service was awesome. Very helpful with selection of fabrics and colors. Order time was less than anticipated and delivery was great. They showed us how to take apart in case we needed it and gave tips on a few other things. We had a mishap with a cord getting pinched and the service was great to get it fixed; they came out right away. I'd highly recommend purchasing from this family friendly company where they take customer service personally.
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November 2022 by Merle Pamperin
Bought most of my new furniture here. Good quality, at the right price. And l did research and shopped around. Cheaper, doesn't mean it's a good buy. People are friendly and know their products
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October 2022 by Mikey Henninger
My wife and I went to 4 different stores near our place in Oak Creek when looking for a new bed. None of the beds themselves were extra ordinary, but the reason we never purchased from any of them was because we never felt sure of our decision.A friend told us about West Bend Furniture and we went pretty well out of our way (about 45 minutes) to make the trip and let me tell you; we are glad that we did. From the very moment we walked in we felt like their most important customers. They were inquisitive in a meaningful way that made it clear they’d be able to find the right fit and help us feel comfortable with our selection.I’m fact, there was even a moment where they recommended a bedroom set that was LESS expensive than the one we were considering after they learned a bit more about our (my wife’s) decor. Not often you see sales people recommend a LESS expensive option. That’s how we knew they were genuine and sincere.It’s crystal clear that West Bend Furniture is large enough to get you what you need, but they’re small enough to still give a dang. They genuinely treated me as if they knew me for years.Couldn’t recommend West Bend Furniture enough!
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April 2022 by Brittany Bartlett
We purchased a loveseat and reclining chair in December 2020. Our set was delivered to us in September 2021. We had tested both pieces at the furniture store, but the loveseat that was delivered to us did not feel like the store model. Overall, we were disappointed with both items we purchased. It was incredibly frustrating that we were unhappy with the furniture after waiting almost a year for it. We tried to give the furniture some time to "break in" and eventually called West Bend Furniture and Design a couple weeks ago to see if they had any suggestions or could help us in any way. They really weren't willing to do much besides take a look at the recliner chair (which they wanted us to bring in). While I understand that the length of time we waited was not their fault at all, I do feel they need to stand by the products they sell. I also feel they could've been more creative in helping us (ex. offer to call Lazboy for us to see if anything could be done on their end, offer to send someone out to our house to look at the recliner). We understand these issues were not the fault of the store, but we do feel they could have done more to provide good service to their customers. We will be purchasing a different set soon and will plan to go elsewhere for this purchase in hopes of finding better customer service as well as a furniture set that fits our needs.
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April 2022 by James Halbrooks
Furniture was mid level. Sales folks were very nice. Not pushy and overly up ur butt.
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April 2022 by Eileen Steele
It's a very nice place, but it's a little pricey.
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February 2022 by Mike
Furniture costs money. Good furniture costs good money… I don’t know what people expect. lol. I would say their prices are about 5-10% higher than you could find online. If local service doesn’t have that much value to you, don’t use it. Simple.That said, this store, and frankly every store we’ve contacted lately has very low to no stock of what we were looking for. The “back in stock time” is so long in fact, they refuse to sell floor models. Makes sense, you’d eventually have an empty showroom… I recognize almost none of that is their fault, and I’d certainly go back. I just wouldn’t expect to be able to get anything I pay for within the better part of a year or more. I can’t just burn hundreds of dollars to wait nearly a year for the opportunity to obtain what I partially paid for already, basically on a hope and a prayer they don’t fold or something else goes wrong in the world. Sort of at an impasse that’s really not their fault and I don’t know what could even be done differently. Just know, going in, you’re looking at months to a year before you’ll be able to get some things to your home.
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December 2021 by Colleen S
It was excellent! The service I received was excellent; the cream of the crop!
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October 2021 by bugsy9 bugsy9
Store belongs in Newport Beach California or on Rodeo Drive in Hollywood. Pricing is confiscatory and unless you are filthy rich I would avoid this place
