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March 2024 by Alan Guevara
Needed tire replacements because my tires were bald. Bought tires online and had them shipped there for installation. Was happy shipping took a day but they weren’t able to install until a week later. Waited a week had them installed and they were supposed to put new tire pressure sensors but didn’t. Wanted to charge me 50 per tire extra. Took it to my neighborhood tire shop had them put them on for $15 each tire. I know they are trained to add on any charge they can but they can really ruin your day if you’re not careful. Beware extra charges
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March 2024 by Jason H
I had 3 tires done by this location. All 3 had issues. Didn't even get a sorry. I do not trust them and I also do not think they are honest here. I would recommend avoiding this location. I am no longer a customer here.
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February 2024 by Lizzy JesseJohnson
Went here for new tires and had a great experience. Got a flat from hitting a curb the next day and they were able to get me a new, prorated tire right away. Great customer service :)
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February 2024 by Rebeca Castanaza
Although it was a bit pricey, I still would have spent a large amount somewhere else without the respectful customer service, so I do appreciate the guys that took care of my car. They did a great job and were respectful the whole time.
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February 2024 by Meghan Keyes
I had a great experience - each and every call was handled professionally and with kindness. The staff communicated with me throughout the entire process and went above and beyond to replace my tires in a timely manner. Highly recommend and will be back!
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February 2024 by Sandy Delaney
They were great. They helped get a tire on fast and my daughter was out the door under an hour.
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February 2024 by Chuck Johnston
From out of town and noticed my one tire was low. Went in and asked if they could just put air in my and was told "Not unless it's in the bay getting worked on" Something as simple as that now makes me want to bad mouth this particular store. I've been to many Firestone shops over the years and never had this problem. Won't ever get my business
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December 2023 by Nate L.
BUYER BEWARE! Mario S, the manager is 1000% not suited for customer service. He gets extremely hostile very quickly and is horribly rude. I used affirm to purchase tires and when I struggled to find the information he was asking for, he accused me of credit card fraud in front of other customers. I may have said "Jesus Christ" because of the shock at how rudely I was treated. He told me to get the F#%k out of his store. I already paid 1500 dollars online and when I called to get a refund, he answered and told me I need to watch my language. When I asked for a supervisors name, he refused to provide it and then hung up on me. I called corporate almost a week ago and no one will call me back. I am still out 1500 dollars and had to go to Goodyear to get tires. Save yourself the headache and hassle and avoid this store at all costs. BUYER BEWARE!!!
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November 2023 by Henley Pankratz
I scheduled an online appointment. I get a call the morning of from an unprofessional person. First, no name when they call, their tone was very rude and not customer like. It’s fine if the time didn’t work. But I tried this place 3 years ago and still sounds like the damn jack offs they had back then. Go to another one.
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October 2023 by Gabriel Lopez
Called to confirm price for oil change was quoted $80 for full synthetic. Made an online reservation but later that day received an email stating that there was a problem with the appointment. Called back and was told that they didn't make 5pm appointments and they were booked for the day. I was resigned to call another day or look for another place for the service but the person asked if it was an oil change; I said yes and after a brief "consultation with the team", said they could squeeze me if I arrived on time.I got there 10 mins before 5 and they said I was not in the system and the appointment for 5 was some other lady (I thought there were no 5pm appointments) he implied I might have called a different branch and made the interaction really uncomfortable. He put me in the system with my info and told me it would be 2hrs.To their credit it was just 50 minutes but the final price was $97.47 tax included ($15 coupon applied)I was expecting $80 plus tax and fees minus$15 off for couponI don't mind the price because it's in the ball park of other service providers; what I don't like is the deception and the customer service.What I can do is buy my next set of tires at another place.
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October 2023 by Limitless Lotus
If I could give 0 stars I would. My husband got an oil change here, and his engine light came on after. We looked at the dipstick was BLACK. He took it into another shop and the reason was because of “low oil pressure”, so he needed to get ANOTHER oil change done. Upon doing that, they discovered that the oil filter was not changed. We spent $150+ on an oil change because of this. DO NOT GO HERE. AWFUL
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October 2023 by Monica McAdoo
I received great customer service. They were very professional and helpful. I purchased 4 new tires, a wheel alignment and a oil change. They did all of it in a timely manner.
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August 2023 by Kubi si
So if I were you, I’d pick another Firestone branch, not only is the manager of this place Mario S, a complete j*** but according to the reviews below me (he’s the older white man in the below reviews) his treatment of customers has been consistently horrible.I had a simple oil change that completely went left and I’ve been going to Firestone for 10 plus years, never did I experience what I did during this trip to the shop. I’ve reached out to corporate it’s so badService: Oil change
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August 2023 by Mia Morgante
I dropped off my car for an oil change and tire rotation, and was told by two separate people that it would be done by 1pm. I waited around for 3 hours, only to come back at 12:45 and find that it hadn’t even been started! I had to leave and get my oil done some place else. Firestone wasted 3 hours of my Sunday morning.
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July 2023 by RST Mando
So let me start by saying you mfrs owe me a set of tires because i went threw a front set in less than a year and i have only put on 8k miles. Took it in to a shop this week and they said who ever did my previous alignment it was way off from oem spec.
