Vernon Communications Cooperative is known for its friendly and helpful customer service. Customers often praise staff members such as Jen, Jerry, Ryan, and Monte for their prompt assistance and professionalism. Many reviews highlight the positive experiences with staff who quickly resolve issues, set up services, and assist with device connections, creating a 5-star experience. The company’s internet service is generally considered okay, with fiber optic options at $55 a month. However, some customers have noticed that internet performance has declined as network traffic increases, causing drops and interference with work. Despite this, the staff's dedication to service remains strong. Customers also appreciate the company's understanding and clear communication, especially when explaining billing details or accommodating special needs. Overall, Vernon Communications Cooperative is valued for its respectful treatment, quick problem-solving, and attentive customer service, making it a trusted provider in the communities it serves.
He was great Very nice and helpful Very patient with some TV adjustments we needed.
December 2024
Pay for 100 mbs and it's not very consistent. Up and down.
December 2024
Jen in customer service was great and got me set up in no time. Jerry this morning was also awesome! This is a preemptive review and it’ll only change depending on the internet service itself.
