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January 2024 by yang khang
My family and I have been loyal customers for about 3 years and I haven’t complained once, but I will say something this time. Us cellular’s international plan in Vietnam is horrible, going into it I didn’t know what to expect, but I couldn’t get reception when I needed it. The reception is very spotty and I was getting very frustrated, you know how it is when you’re in a foreign country and need your phone for communication is a priority. I called the international support line to help but all I got was an answering machine and I doubt they can call me back cause of my poor reception, so i called the Weston store in WI for support. An agent name Bob there with 40 years of experience wasn’t helpful or supportive at all and actually lash at me, knowingly that I was very frustrated of my situation. I always thought customers come first but evidently not this company, sorry to say but I will be taking my business elsewhere, they just lost 4 valuable customer.
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November 2023 by Trenton Upper
Chris is a scammer dont want to type out the whole situation because its very long but my payments were almost double what he told me they would be with the last one being $174 instead of the promised 70 to 80. Youd think with all the bad reviews straight namedropping him he would have been fired or changed his ways. Go to the one in point not this one they actually are helpful and will set u up with what ya need and want
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November 2023 by Brittany Berndt
The best coverage and customer service
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September 2023 by Adam Warner
Special shout out to Branson and the rest of the team at the Weston location. They helped me through a service issue I was having with my old phone that I couldn't resolve on my own. Service is now excellent -
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June 2023 by Christina Gilbertson
Today I went to the Weston location to upgrade my phone. I worked with a gentleman named Branson! He was an amazing person to work with! He was very kind, funny and helpful! I didn't have to do anything but sit there as he did all leg work. I switched over from another company just over a year ago and I have to say US Cellular is the best cell company with great customer service!! I even have my WIFI thru them too and I love it! Thanks US Cellular. And thank you Branson for a fun Friday night! ?
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May 2023 by Ginger Witte
Excellent service! And sales associates are the bomb! I highly recommend!
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April 2023 by Luke Blazei
Chris sold me and my business on some phone plans when we weren't even planning on going in to purchase phones from them. But the way he sold everything with what was apparently included never came to light. I actually had to resolve it through customer service. Unfortunately handing back in my phones isn't an option anymore because if I did I would face charges on it even though I wanted to hand back in my phones because I wasn't getting what was advertised to me in the end it got resolved on the customer service end but he won't even return my calls anymore. Unfortunately we were taken advantage of by him and the moment we can get out of our phone contract without it costing me an arm and leg we will be doing business elsewhere. Do yourself a favor and just stay away from here. It took me 3 plus months to try and resolve something that should of been handled through the company. While he was in contact with me he tried to make it seem like they were offering me this amazing offer to try and make things right although customer service offered me more then what he was trying to glorify. There's a lot more to the story however I've already wasted to much time in getting what was apparently supposed to be owed to me already.
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January 2023 by Bob
Sure would be nice to shop online. Website does not show phones cases etc .
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December 2022 by David Haisan
Easy money ?
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November 2022 by Jane Blarek
Chris messed up our accounts. Promised he would get it taken care of. After several months, promises and no follow through. Promised return phone calls and hardly ever did. Go elsewhere!
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October 2021 by Rey Fox
Chris was super helpful! We were able to open my new business account, and get the phones ordered, in no time. All the employees were friendly and knowledgeable. Definitely local! ?
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September 2021 by Rebecca Willis
When US Cellular came to the Wausau area, my husband and I stopped at both the Rib Mountain and the Weston stores. We ultimately chose to get our new phones and transfer from sprint at the Weston store. The employees were much more friendly and knowledgeable. Would recommend 10/10.
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September 2021 by John Canter
Andrew answered all my questions. He was very friendly. Andrew gave me information that I could use to consider how I could lower my bill.
