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September 2023 by Katie Okpala
A simple door order turned into 6 months of unreturned phone calls, excuses, lies and blaming everyone else but themselves.They fired the first guy we dealt with, and everyone else we talked to thereafter was just as incompetent, but with less personality. I understand delays but nobody there had the time to call or update us whenever there was an unexpected delay (which happend 3 times I think, I lost track). The doors sat in their warehouse for a good month after coming in, then after I called to see what was going on we waited another 6 weeks while they figured out how to paint them. Week 7, I heard nothing, so I called again: "Our trucks were 'down', it will be another 1, maybe 2 weeks before they can be painted", so I called on week 3 after hearing nothing, again, and they were finally done! The only person worth receiving the money I spent on the doors is the delivery guy, Bobby, who showed up unexpectidly because Harvey couldn't be bothered with confirming a delivery time. Not only did Bobby wait until I returned home from dropping my kids off at school, but he delivered the doors in the rain. Shout out to Bobby; give that guy a raise.Best part: we had to calculate the correct amount for the paint and paint labor refund for them. They couldn't even figure that out- I'm sure they'll blame that on the guy they fired though like everything else.
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September 2023 by Katie M.
A simple door order turned into 6 months of unreturned phone calls, excuses, lies and blaming everyone else but themselves. They fired the first guy we dealt with, and everyone else we talked to thereafter was just as incompetent, but with less personality. I understand delays but nobody there had the time to call or update us whenever there was an unexpected delay (which happend 3 times I think, I lost track). The doors sat in their warehouse for a good month after coming in, then after I called to see what was going on we waited another 6 weeks while they figured out how to paint them. Week 7, I heard nothing, so I called again: "Our trucks were 'down', it will be another 1, maybe 2 weeks before they can be painted", so I called on week 3 after hearing nothing, again, and they were finally done! The only person worth receiving the money I spent on the doors is the delivery guy, Bobby, who showed up unexpectidly because Harvey couldn't be bothered with confirming a delivery time. Not only did Bobby wait until I returned home from dropping my kids off at school, but he delivered the doors in the rain. Shout out to Bobby; give that guy a raise. Best part: we had to calculate the correct amount for the paint and paint labor refund for them. They couldn't even figure that out- I'm sure they'll blame that on the guy they fired though like everything else.
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April 2023 by Karen T
Maria B helped me with ordering a bath vanity. She is knowledgeable about the construction details and made the buying experience pleasant and stress free!
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June 2021 by Thomas Pudelek
High quality lumber
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January 2021 by Peter Walter
The ladies in the cabinet dept do a fantastic job!
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June 2020 by Tim Harris
Dan is awsome
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May 2020 by Daniel Swanson
Nice place with good display room. A place i would like to work at.
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March 2019 by Will Gu
I own a house in the Madison area and I had a window crack recently. The window repair companies I called said I needed to know the brand of the windows before they could move forward. I found that WBS supplied the materials to build this house and contacted them. Leroy at WBS went above and beyond to help me figure this out. He gathered my information and he stayed in touch with me throughout the lengthy process to get in touch with the rep etc. He even called to let me know that he was on it even though we might be waiting a while. He was always polite and answered all my questions which I appreciated as someone going through this for the first time. If this is how they treat people who don't do direct business with them, then they must take care of of their customers even better.
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February 2019 by Will G.
I own a house in the Madison area and I had a window crack recently. The window repair companies I called said I needed to know the brand of the windows before they could move forward. I found that WBS supplied the materials to build this house and contacted them. Leroy at WBS went above and beyond to help me figure this out. He gathered my information and he stayed in touch with me throughout the lengthy process to get in touch with the rep etc. He even called to let me know that he was on it even though we might be waiting a while. He was always polite and answered all my questions which I appreciated as someone going through this for the first time. If this is how they treat people who don't do direct business with them, then they must take care of of their customers even better.
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March 2018 by Brenda Meudt
Very nice Common courtesy an friend
