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November 2023 by Justice Tjepkema
If 0 stars was an option I'd give it. These men who work here are incredibly unprofessional. I needed my car towed to them because it was smoking. When I went to go pay for the towing and to see what's wrong with it the man who looked at it wasn't in. The men at the desk were so rude. When one of the them called the person who looked at it he stated "what's wrong with that fusion I have a lady in here speaking Chinese to me." Instantly gave me an ick feeling. I asked the man I spoke on the phone with to please write what's going on and their findings for me and he said he would. These same two men threw the biggest fit when I asked them about it. I demanded that they write something up for me so I could have my personal mechanic look at it since they claimed I needed a whole new engine and that I could drive it to the ford dealership because it needs a new engine anyway. Mike wrote up what they suspected and angrily slammed it on the counter and gave me a horrible attitude. I told them I couldn't get it out of there until Wednesday this all was Monday. Fast forward to Wednesday. I went to their shop to get my keys, and no one was there. There site claimed they were open and the doors were locked lights off. My husband and I both called, no one answered my husband. I called and got about 30 seconds into the call and he hung up on me. I stated on the call that I was there and needed my car key and no one was in the office. My husband called once more and no pick up. My father-in-law called off of his phone and they immediately answered. They said they were on their way back. About a half hour later they all pulled up to the garage with everyone in one vehicle. My husband went into get my key and they said to him "the woman who was in here bitching at me has it, we don't have her key." (Meaning me) And mike would have been the one to say this. And they stated it might be in the car. So I go over to my car and get into it press the start button. If the key was in it, it would have started. It did not start and stated no key detected. So my husband goes back in the office and tells them the key isn't in the car. They proceeded to insist that I had the key. My husband then told them that no, if we had the key why would we have called you. So they look for about 5 minutes and low and behold it's in their shop. Slams my key down and sits back down. My husband and I then towed it to ford where they told me I don't need a new engine. And that my oil change I had done what was making my car smoke for excessive oil and it had about 7+ quarts total. And I in fact didn't need a new engine and there wasn't coolant in mixed with my oil like Platts said. I honestly have never had such an unpleasant experience with someone before. Avoid this place if absolute possible!!
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November 2023 by Justice B.
If 0 stars was an option I'd give it. These men who work here are incredibly unprofessional. I needed my car towed to them because it was smoking. When I went to go pay for the towing and to see what's wrong with it the man who looked at it wasn't in. The men at the desk were so rude. When one of the them called the person who looked at it he stated "what's wrong with that fusion I have a lady in here speaking Chinese to me." Instantly gave me an ick feeling. I asked the man I spoke on the phone with to please write what's going on and their findings for me and he said he would. These same two men threw the biggest fit when I asked them about it. I demanded that they write something up for me so I could have my personal mechanic look at it since they claimed I needed a whole new engine and that I could drive it to the ford dealership because it needs a new engine anyway. Mike wrote up what they suspected and angrily slammed it on the counter and gave me a horrible attitude. I told them I couldn't get it out of there until Wednesday this all was Monday. Fast forward to Wednesday. I went to their shop to get my keys, and no one was there. There site claimed they were open and the doors were locked lights off. My husband and I both called, no one answered my husband. I called and got about 30 seconds into the call and he hung up on me. I stated on the call that I was there and needed my car key and no one was in the office. My husband called once more and no pick up. My father-in-law called off of his phone and they immediately answered. They said they were on their way back. About a half hour later they all pulled up to the garage with everyone in one vehicle. My husband went into get my key and they said to him "the woman who was in here bitching at me has it, we don't have her key." (Meaning me) And mike would have been the one to say this. And they stated it might be in the car. So I go over to my car and get into it press the start button. If the key was in it, it would have started. It did not start and stated no key detected. So my husband goes back in the office and tells them the key isn't in the car. They proceeded to insist that I had the key. My husband then told them that no, if we had the key why would we have called you. So they look for about 5 minutes and low and behold it's in their shop. Slams my key down and sits back down. My husband and I then towed it to ford where they told me I don't need a new engine. And that my oil change I had done what was making my car smoke for excessive oil and it had about 7+ quarts total. And I in fact didn't need a new engine and there wasn't coolant in mixed with my oil like Platts said. I honestly have never had such an unpleasant experience with someone before. Avoid this place if you can. They haven't changed in 10 years.
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September 2023 by SAHAL HASSAN
Worst place to be. I been assaulted and charged 63 dollars to get my medication out of my semi that had crash, if you’re black or Latino stay away from this place. They will kill you and hides your body in there. The old fat man. Said it. I was lucky enough I had people with me. Otherwise I’m not even sure I would be a live
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September 2023 by manuel garcia
These people are amazing. Mark picked up my truck on Labor Day and told me it will be ready Tuesday at noon and even better had it ready at 10 a.m. Marty jr picked me up. Great kid! (Go Brewers!), and his father Marty took take care of me with a great price. Thank you very much for getting me back on the road! Highly recommend them if you need towing and work done on your vehicle.
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September 2023 by Derek Marks
My car broke down in the Dells on a family vacation. Of course it was on a Sunday. Platt’s Garage was the only place that was open, and I’m very happy I could find a place on a Sunday.Mark checked out my car, it turns out my engine died. The car stayed on Platt’s property until the towing company was able to bring it to the dealership under my warranty.Mark didn’t charge me anything for looking at the car, diagnosing it, and holding it on property. He was very helpful and cool!Thank you!!!!
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August 2023 by Yael H.
I got a flat tire on the highway 4 hours into a 9 hour road trip. After sitting on the side of the highway for an hour and a cop being unable to help change the tire, Platts came to towe the car and fix it. My friend and I were incredibly shaken up as it was dark and storming and we were in an unknown town, however, the couple was phenomenal at calming our nerves. They got my tire fixed up in no time and sent us on our way. Maybe they up-charged us, but we didn't care because they were so genuinely kind to us. As two young women we were very afraid of it being dark in a small town in Wisconsin, but they treated us as if we were their own family.
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July 2023 by Anna D.
Plugged my rental car tire in 10 minutes and sent me on my way! Only paid $20 plus tax.
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July 2023 by Michael North
worst towing company out in the dells. over charges likes to steal out of cars that r not theirs, vandalize peoples cars that already damaged. dont get towed by them u will regret it.
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July 2023 by wendy meyer
Total rip off, charged $800 to tow a car less than 3 miles, after hours. Then $50 a day to park car in a dumpy lot. They are a sleazy business ……-5 stars is more like it. They are so many better places, stay away
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June 2023 by Brendan Conlon
Was Hired to pick up a vehicle Here that had been impounded, Tow Bill to get the vehicle out was $422 and had been towed only a few miles, personnel in the shop was rude and would not answer questions, would not accept any payment other than cash, would not recommend this company have since hired this companies competition from beaver dam for a vehicle transport was charged $4.75 a mile and hook fee of $75 total 61 MILES! TOTAL BILL $384.81. This platts garage takes advantage of situations to bill unreasonable. The competition had a real invoice with breakdown of charges not a carbon copy payment voucher
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June 2023 by Paige Mutchler
Came in to see about getting my driver side door to read my key fob. Mike was able to fit me in right away. Found the issue and got it fixed.
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May 2023 by Harold Larsen
Best service we’ve ever received anywhere. When leaving our campsite with our CLss c RV. We had a tire alert and found that one of our outside duals on the back of our RV had gone flat. We called Platts tire on a recommendation from the Country Roads RV campground and when we called Platts, they said to just drive it over to them slowly and they’d take care of it. We did that with no problem. I followed the RV with our towed vehicle we had with us to keep an eye on the flat tire. They were ready for us and they had us back into one of their stalls and they went to work on it and had it repaired in less than 30 minutes at a very fair price. We had picked up a small wood screw in the tire which had caused the flat.We were back on the road and home again safely with their help.They were fast, friendly and knowledgeable.I would recommend them if you have a tire problem.Our expectations were exceeded in every way.Thanks to them.
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May 2023 by Gabriel Magriz
If i could give negative stars i would. WORST service in all of the Dells area. These people don't know how to interact or talk to people, they're mad rude and will leave you waiting to take care of petty things. The most weird thing of all is that after i made a payment with them i got a call from my bank right away because of a fraudulent transaction that came from that payment with them. If you want better service and things done right, please go somewhere else.
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May 2023 by Infinite O.
MAKE SURE YOU TAKE VIDEO if you come to the Dells and end up with the misfortune of interacting with these clowns. Unfortunately many will come to these reviews after the fact. This business and the individuals that run this business are known in this area for their tendency for illegally doubling if not more, the fee they demand for vehicles they tow and/or "legally" steal, from both residents and out-of-towners alike. There is refusal to provide any invoicing and also refusal of anything but cash, so I wonder if tax fraud is also part of the equation. Mark Platt did it to me, demanding $300 literally 20 minutes after my vehicle was towed roughly 2 miles. Of course I don't unfortunately have video of the interaction, these types of people in Wisconsin fortunately are the exception not the norm - but I am finding that the commentary, and experiences of others in this community to be similar if not generally the same in nature, they are well known for their awful or utterly nonexistent customer service, belligerent nature and scummy if not outright illegal business practices. As is usually the case, the reviews on this Yelp page are undoubtedly one small fraction of *actual* 100% negative interactions many others have experienced with these people over the years. ZERO OR NEGATIVE STARS WOULD HAVE BEEN GIVEN, BUT WAS NOT AN OPTION IN ORDER TO POST.
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April 2023 by Diego R.
My car stopped working due to a poor starter. Called them to see if they can check it out. They came and took my truck and told me they were going to call me once they figured out what was wrong with it. 1 hour passed by and no call until I called them back asking the status of my truck. They told me it was going to be ready in an hour and they were going to call me. No call back. Called them two hours after to check on my truck and told me it was ready. WHERE IS THE COMMUNICATION?!! They also mentioned they were going to pick me up to get to their auto shop after the truck was done, but then told me that they couldn't pick me up, and that I could find "many other taxis" that can drive me to their shop. I got to the shop via uber and everything was good except my car radio did not turn on anymore. It was working perfectly fine before they took it. I know they fucked something up. My dad had to check the whole car to figure out what was wrong with the audio system even though it was supposed to be their job. Hella pricey and rude as hell. Overall the WORST auto shop I've ever been too-all they do is sit on their asses and leech off other peoples money. DO NOT RECOMMEND UNLESS YOU'RE DESPERATE. ZERO STARS IF POSSIBLE.
