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March 2024 by Patty Sleeter
Had a very bad experience today it was extremely busy and only 1 check out lane open not everyone likes using the self checkouts.
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March 2024 by Teri Norder
DO NOT USE GROCERY PICK UP. The order on line and pick up at the store is the worst!! There is always a problem with not receiving the sale price on at least 1 or more products. I have brought this to the attention with the store several times. They refer me to the pick up service at the store (because this is not a Pick N Save problem, it’s the services problem). The pick up service says it’s not their problem and no adjustments can be made. The only way the correct sale price can be adjusted is by contacting the service’s corporate office to see if they will give you the correct price. COME ON!Pick N Save has chosen this service to process on line orders for THEIR customers. When ordering on line your credit card is charged immediately. When picking up your groceries the service will take any manufacturer’s coupons and go back and credit the coupon amounts to your final receipt crediting the new amount to your credit card. If they can do all that, my question is why can they not make the adjustment at the store? If they can charge you, they can credit you. Who’s responsibility is it to accommodate the customer? No one should have to go through the hassle of contacting the service’s corporate office to get your adjustment!! PLEASE!! Someone step up and fix this!!
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March 2024 by Marcia Hines
A great place to shop.
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December 2023 by Raf Ritz
Overbloated management style when really they just need normal workers and not more managers. I constantly see managers standing around having meetings and idling everywhere while lines extend so far out of aisles that we all have to wait 20 minutes to check out.I know this is just a Kroger corporate thing, they tell them to have little meetings every five minutes - but it's incredibly annoying as a customer who just wants to get out of the store. They're always in the way all over, the aisles are very tight. There's never enough cashiers, all the managers could be checking people out instead of talking about random departments that are running fine. The front end of the store is running terribly 24/7 and they need to fix it, all I can suggest is trying to complain to Kroger corporate about your specific store and how horrible the managers seem to be.
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December 2023 by Stanley Sroka
Pick n save wisconsin rapids. The star is packed with customers. Only 2 isles for cash register.. Longlines waiting to get in to the self checkout. Frustrating. Carts in self chekout are full. Remind me of the old days when it will take a 1/2 hour just to check out. At least with walmart we can get out of there quickly.
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October 2023 by G S
We were there for a couple of items, and went to the customer service counter to ask a question once checked out. There was a man, and two women behind the counter. None of them said hello. I waited, and then “Gracie” finally said, in an extremely annoyed tone, “what’s up?”. I was so taken aback by this, that it took me a moment to respond. I did, and when finished with a transaction- there was no “thank you”, “have a nice day” or anything. You definitely have the wrong people working behind that counter- and lack of management supervision upon bad attitudes. It will be an extremely long time before we decide to go back in, if ever. Suggesting you send them through a customer service class, or get her away from customers. She didn’t have to act that way, and if you see video recording (audio/visual), you will hear that I was polite, used manners, and she did not.
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April 2023 by L M
All they had was 1 lane open with a person had to use self check. The young man who helped talked down to me like I should have known. Prefer IGA because they have a person at the check out.
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March 2023 by Doug Funny
The worst grocery store in Wisconsin Rapids. I worked here about 10 years, until the early 2010s. At that time, it was the best grocery store in a 30 mile radius. They redesigned the store about 5 years ago, and now it is terrible. There is typically only one human checkout open, so the checkout lines are commonly blocking half of the walk ways through the front of the store. I have been asked multiple times by cashiers "why are you buying so much?" - while purchasing a cart full of food for my family. I also despise the constantly repeating "get ur covid shot at our pharmacy!!!" fascist propaganda and depressing/sad music while shopping. Now they seem to only hire workers who are 15 years old and are on a lot of medications. This place is dystopia central, and no longer has good sales or prices on things.
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February 2023 by Daniel
Great place to shop at but too work at not so much sucks they gotta lose people left n right don't blame em they don't get paid enough for all the hard work they be doing
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January 2023 by Jodi V
I like PNS and for this location I would normally give it a 4 or 5. However not today. My sister was just there this morning and the three older women associates working in the deli/bakery section have got to be the most unprofessional rudest employees at that PNS location in Wisconsin Rapids. When she arrived there was only a few customers. The woman in a Packer outfit was just walking around. The other in the maroon top was unpacking something and my sister said “excuse me” to get her attention but there was no response. My sister thought she didn’t hear her so she said it again a bit louder. Maroon said “I’m with a customer so you’re going to have to wait” in a rude tone and then walked off to the 3rd woman in the grey outfit and said something to her then grey glanced over at my sister. My sister walked around for a bit 3-5 min until they weren’t busy and when she came back there weren’t any more customers in sight. Packer walked past her without acknowledging her. Grey went towards the rotisserie chicken area and started touching that and then told my sister “somebody will be with you shortly” so while my sister waited some more the three women proceeded to chit chat amongst themselves. Remind you there was NO customers there at the moment. Finally grey asked what she could help my sister with sounding annoyed. Having had experience working in retail for over 10 years I know in order to run a business successfully you need to be able to have a friendly well trained staff who are efficient in dealing with customers. As an employee don’t work in an environment with customers if you don’t have the attitude to want to engage with people - to be empathetic, patient & understanding. I understand there are tasks the associates needed to get done but was it necessary to have such off putting manners in front of a customer directed at the customer??? How difficult was it to stop what they were (or weren’t) doing to simply ask “what can I assist you with” without all that bs? The waiting wouldn’t have been an issue if those associates hadn’t had such negative attitude that impacts a customer’s experience to which my sister did eventually in the end get snappy back. I’m not sure if management will even read this review but if they do I pray they will be able to talk to their team about the importance of customer care and change. From the other reviews on here it seems this isn’t new that there are certain employees that are like the ones my sister had encountered.
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December 2022 by Kenneth Haines
It's pretty busy most of the time, but if you like the buy online and pick up option, that works pretty well.
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November 2022 by Zach B
Just close the deli and stop making food. The chicken is always bad, over cooked hard as a rock. Covered in sauce to hide how burnt it is.
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October 2022 by Karey Netz
I give this place a 5 star because of Gloria and Carol. They are the Best..sweetest..funniest and hardest working Ladies!! Hire 100 more like them!!!
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September 2022 by Betsy Maciolek
Purchase the Sunday hot ham is aftenoon.it was sliced so thin that you could not find a slice.than rounded into a ball. Will not use this store again.
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September 2022 by james zimmerman
Excellent service and fair prices. Sale pricing is excellent.
