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August 2023 by Scott K
Had a fuel pump replaced due to the gas gauge not reading correctly and what they did didn't fix it. They also had it for just under 4 weeks. Took it to another shop and they said that they did replace the fuel pump but it was bent. I would suggest taking your vehicles here.
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June 2023 by Patty Goor
I got brakes repaired. In and out the same day. I was very pleased. Now about 2 weeks later I am hearing metal on metal sound when braking and I can't get through to them until Monday.... ugh!!! Immediate response to my complaintService: Auto brake repair
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April 2023 by Mark Groeschel
The staff is very good and knowledgeable about my concerns and I will keep coming back . ThanksP.S. they also put in new pressure sensors on my tiresServices: Tire rotations
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February 2023 by Linda Ramseier
Grays is the only service I will go to. I have had different things done here. Oil change is just one. The people are friendly and the prices very reasonable. I highly recommend them.
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January 2023 by joshua baltus
I took my truck in for a squealing noise and they replaced the serpentine belt and tensioner pulley and told me they fixed it but didnt fix the issue. I brought it back again a week later and they told me they were going to tear apart the starter and it didn’t fix the issue and after that they said they wanted to pull my transmission and look at that for only $1000. Apparently they just guess at what’s wrong and unable to diagnose an issue. Guess I’ll have to take my truck to another shop with more qualified technicians.Service: Auto engine diagnostic
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October 2022 by Absolute Chimney Sweep Inc
I've been going to Gray's for years and NEVER have I had any issues. I've read some of the not so happy reviews and it makes me think you just can't please everyone, so i decided i will tell you about my wonderful experiences every time i go there. Gray's does not have backyard mechanics like I read in another post, all the guys actually know what they are doing unlike some other places I have gone to and been lied to just because I am a girl. They are honest and get my car in and out in a reasonable amount of time. They are all so friendly and helpful I would recommend that EVERYONE goes there, and doesn't believe the bad reviews on here. Like I said in the beginning some people can't be pleased and some people exaggerate.Service: General repairs & maintenance
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October 2022 by Jason Daughenbaugh
Great customer and they explain everything good!
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September 2022 by Hailey Lundquist
I got my brakes and rotors replaced and they were awesome; it was easy to schedule my appointment and they completed the work fast too!Service: Brake service & repair
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September 2022 by Mike Wegner
They were very busy, I really needed my vehicle fixed on that day they got me in right away. Did a fantastic job. So thankful for helping me out! Great job!
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September 2022 by Colleen Livernash
My cars battery was totally dead. Grays service was there on the double. Check my battery and it all checked out, they recommended we test again the next morning… still everything checked out. Turns out it was an Antitheft safety feature. No charge because we are regular customers. Staff was great ?
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August 2022 by Shinks87
I went to get a tire change and after they got everything done, they told me a HUGE list of things that’s “wrong” with my vehicle. So they told me my whole front end of my vehicle needed to be done. It will be at least $2,500 worth of work. If not more! Oh I have 30 days to get it fixed or my warranty of my tires are not valid.Okay, so I got a 2nd opinion from a real mechanic. They told me I have NOTHING wrong with my vehicle. They showed me what this so called shop said was wrong with my vehicle.THIS PLACE WILL TRY TO GET MORE MONEY OUT OF YOU!! DO NOT GO HERE!! NEVER GOING HERE AGAIN!!
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June 2022 by Hannah Huisman
My boyfriend has his Buick towed here to have a fuel pump repaired. In short, this place is highway robbery. They originally quoted him $800 for a tow, fuel pump replacement, and oil change. This was totally fine. However, we were called the next day for them to tell us that the repairs were done and our new estimate because they ordered the wrong part was $1400. They did not contact us as soon as they got this information, instead waiting until the repair was done. He went there and asked them to lower it because a shop should not charge almost 80% more than their original quote. They “price matched” for him and brought it down to a little under $1200. Upon receiving the receipt, they charged over $800 for JUST the fuel pump assembly. At the very very highest, these run $400. The $800 did not even include the shop labor, they charged about another $150 for that. My boyfriend knows nothing about cars and we are both younger, so of course a repair shop is going to do their best to charge us as much as they can. He did not contest the $1200 in shop because he did not know how badly they were ripping him off. Neither of us like to be a “Karen” or try and make workers lives harder, but this is the worst experience I have ever had with a repair shop. Not only did we have to deal with having his car break down at work two hours away, we also had to deal with being ripped off by the shop that helped him.
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March 2022 by nancy ramker
I had a great experience getting my oil changed. Very friendly staff! I will definitely be back for my next oil change.Service: Oil change
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January 2022 by Jesse Meyer
Slid into a curb and steering was all loose and off, they got me in 1 day when the ford dealer had 3 week wait and identified the bent lower control arm and had it fixed same day. Labor seemed a bit pricey but was worth it.Service: General repairs & maintenance
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August 2021 by Amber C.
Consumer warning.... If you are in need of vehicle repairs, do not go here. We had a car in to them 4 times in a month, every time we drove out of the parking lot a new problem cropped up. They will not take responsibility for their poor repair jobs even after it was verified that the needed repairs were due to their technician errors.
