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February 2024 by Heather Koth
Ian was incredibly helpful. He has a great attitude. They have enough staff and can get you in right away and bridge the insurance craziness. My go to for auto glass needs.
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January 2024 by Makenzie Simpson
Originally scheduled an appointment Dec. 7th 2023 to have the rear passenger window of my Jeep replaced after it getting hit by a rock on my way home. It was a few days later and I got an e-mail that they were missing my VIN# number to verify the correct part, but I gave them the VIN when I confirmed the appointment. The appointment got pushed out about a week and a half so they could order the correct part. I had to push the appointment again to the next week (Dec 27) due to personal issues. It was two weeks later when the technician came out and was there about 30 minutes before I received a voicemail and text that the technician had the wrong window and would need to reschedule once they had the right part. I sent various emails and finally called customer service on Jan 16th, who were very very kind and helpful, and rescheduled an appointment for today (Jan 20th). I had my car parked at a family members house while I was at work and they updated me that the window was replaced, yet when I came to look at it, there was a 1/4 in gap at the top of the window that wouldn't go up when I tried rolling the window up. In the process of trying to roll the window up I found out my battery was dead, my family and I assume that one of the doors didn't get shut all the way.All in all, customer service was really nice and apologetic but my window got broken November 28th and the window is just now getting replaced. It's super cold in WI right now so it's almost the same except I have a window now instead of cardboard and duct tape.
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December 2023 by lschultz837
First time coming to this place and Service was good but the tech who installed my windshield did a very poor job at cleaning up the mess if he even did also noticed my fender was bent back a little from them pulling on it to get at windshield. Very poor work for the money spent I don't think I'll be back or recommend even tho they though they did reclean it up after going back to complain
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December 2023 by Angie Boon
I've used the Rapids shop for years, just as the family business did. Always professional and friendly! Only thing that sucks is the online estimate or appointment setup.
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December 2023 by Denise Slayton
Excellent staff and George the manager were amazing. This was my mom and I's 4th service call with them and never been disappointed. Very courteous and professional and highly recommend
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October 2023 by Christa
Great notification and job done in timely manner
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October 2023 by william pickford (Bill)
Did a good job and I like their work you should be there
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October 2023 by Cameron Worzalla
They were fast, and windshield looks great!
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July 2023 by Hartzel Carter
Safelite website is easy to schedule an appointment. Excellent customer service at the Wisconsin Rapids location and they made my windshield replacement an easy process.
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May 2023 by Terry L
Manager was friendly and nice. First time here, short on Employees, only one working on all the Vehicles. We had a 2 hour wait to get our Windshield replaced. Yes, we were the last. Did a great job on Windshield! Looked good, cleaned up, would of gave more stars if not for the long wait.
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May 2023 by Duane B.
I originally was having Safelite come to the house and replace a windshield and when they showed up the technician had the wrong windshield. I was upset as I have been waiting to get it fixed as we was leaving on vacation in a few days. But George was so great at getting me in the shop to fit it fixed within a couple days. Totally went out of the way to handle my situation. Great job Rapids location. If I have any other windshield issues I know who to call. Thank you again.
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March 2023 by Seth K.
I had to get a new windshield due to a large crack. Safelite did a great job; went above and beyond my expectations. Would recommend to anyone in the Rapids area needing a windshield replacement!
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March 2023 by Seth Voie
Can't say enough about how well I was treated. I will definitely be referring these professionals!
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February 2023 by Rob
Service was great but I did not get what i,ordered and my dash,cam already fell off the window
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December 2022 by brenda spencer
Great communication, friendly staff, top notch service and installation
