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February 2024 by Bret Bell
Phone service is horrible. i was on the phone for over 50 minutes before i was connected to a rep to get 30 seconds of help.
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October 2023 by Jess McIntyre
if I could give them zero stars I would. every single time I try to send or receive a zelle payment my account goes on lockdown. can't even make internal transfers. I call to verify my identity every time and the issue is never resolved. I'm actually on hold with them right now as I type this because it happened again. I can't fathom why they do it every time when they payments I make are regular! unbelievable. do NOT use this bank if you want to be able to make external transfers.when i went to the local branch to fix things, they claimed to not have enough staff?!?
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June 2022 by Pam Pearson
Nice people clean bank
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March 2022 by KaSaundra Meade
Bank of the worst they don't answer your calls they are never open 4 hrs open really ?...they have massive done major mistakes to our account MORE THAN ONCE! BANK OF THE WORST!!! GO TO ANY OTHER BANK!
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December 2021 by Carmeleda Simmons
I have been with Bank of the West for many many years and have been extremely happy. I live on the East side of Casper and was alway happy with the branch on this side. Then they up and closed it this summer and now I have to go all the way downtown just to get there and they are closed. It seems like the downtown branch is always closed or the ATM is always out of money. Their hours are 9 to 5 but the close for lunch. If you are going to close for lunch at least keep the drive through open until 5:30 or 6 for the normal working humans that bank there. Also, non of the people that worked at the East side branch work at the downtown branch. They do not make an effort to get to know their customers like the East side branch did. I miss Pat!!!! I have been extremely spoiled with excellent banking experiences that Pat and the other gals gave me and now I have been let down and I am extremely disappointed. They made a huge mistake closing that branch. Re-open the East side please. That is what a bank should be. Not what it is being represented as now. I don't want to move banks because I have been there since I was 16 but they have made it so inconvenient and unpleasant to bank there.
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November 2021 by Steve Mann
Bank of the West is a smaller national bank which may not have the same urgency tools as larger national banks. However, when I was going through a major private financial situation, they did an excellent job protecting my interests and have continued at the same level to this day. I've been banking with them for 16 years and they have provided top notch service even with the inconvenience of the hours. The only thing is their national 1-800 number does not have 24 hour service. But that's not reflective of the service you'll find at this Casper branch, which was my original bank.
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October 2021 by Troy Williamson
Was going to charge to cash a check that was issued by their bank. No other bank has done that. Go Hilltop bank
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September 2021 by Kim Renner
I have been very unhappy for months now. BOW closed one branch in Casper months ago & the other is never open. I went today to withdraw money & they are closed. I tried to withdraw money from the ATM & it is out of money. I called BOW & they told me I could drive to Douglas, WY to withdraw or use another ATM. I shouldn't have to pay another bank to get my funds. This is unacceptable for a bank.
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August 2021 by Kevin Smith
Out of the last 5 times I have gone in the lobby has been open once. Closed for lunch, closed due to limited hours. Next they'll close because the sun came up. Taking my banking elsewhere.
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November 2020 by Adam Welch
Nothing like having two branches in town that are never open. You call and it says it should be open from9-4. Yet they're not and haven't been office or drive-through. Your customer care on a corporate level is a joke. I'm looking for a new bank.
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February 2020 by dustin mcrann
Jake is a stand up guy. He helped me with everything I needed.
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August 2018 by Kendall Bassett
Went political and no longer supports Coal and Oil.
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April 2017 by Tina Harvey
Every time you go in there everybody says hi to you you're always acknowledged and they're always remember your name
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February 2016 by John Berninzoni
Extremely customer oriented.....4 star service.
