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June 2023 by Devin DeBoer
Ive been renting cars for years from multiple companies on my travels. I have never had a bad experience until Budget in Casper. We left the lot with a leaky tire. Thought it just needed air, turned out it was leaking. Woke up one morning to 8 P.S.I. I used this car on a camping trip and had to put air in it daily. 8x. What if i was backcountry camping and had this car sitting at a trailhead for days to come back to find it on its rims and no cell service for assistants? It also needed an oil change the moment i took it off the lot. Chris, they guy working, said nothing about it when i addressed my dissatisfaction. I will NEVER rent from budget again. Please do yourself a favor and not rent from budget especially in Casper. Terrible experience. Then i got overcharged. I will never recommend this place
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April 2023 by Jessi Baker
Rented to me two months ago with no problem. Today wouldn't rent to me because of my credit score, even though it has gone up 30 points since then. Delayed our trip out of town and had to scramble to make other arrangements. Disappointed that their criteria are so fickle when improving your credit score hurts your chances of renting through them. Don't even waste your time unless you have a perfect credit history.
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April 2023 by Cynthia Valdizon
Horrible costumer service, we did a reservation ahead of time and the lady that was there didn’t know what she was doing calling her boss to authorize everything and her attitude was rude. I will never rent from them again.
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February 2023 by Duane Gray
Had run out of vehicles by the time my flight came in, they gave me an upgrade from a sister company and had it ready when I landed. Great vehicles, easy to get to my car via quick service, and check-in is even faster. 3 rentals from them in the last few months and all 3 experiences were fantastic. I will continue to use exclusively.
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February 2023 by Dominic Cummins
First and last time renting from budget. I figured cars might not be top of the line, or would have a few extra miles to create the “budget” difference. I didn’t think it would be budget at the expense of safety. Rented a car during winter weather, only to find the tires had less than 1/16 of an inch left of tread. We are fortunate to have not been in a serious accident. We got stuck and couldn’t use the car. Could have been much worse.
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November 2022 by Elizabeth Yingling (Lisa Yingling)
Great service, awesome staff at Casper Airport. Nice car.
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July 2022 by Thomas Harcharik
Great experience customer service was excellent had no problem picking up or dropping off the car. Would definitely rent from budget again.
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May 2022 by Mrs T
My rental smelled like a dispensary, the pot odor was so strong that it must have been smoked in just before picking it up, and my car had not been cleaned. The manager did not seem slightly concerned with me bringing it to his attention. I got a not so sorry sounding apology.
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January 2022 by Matthew Swisher
I had a 24 hour rental. I turned it in the same day that I rented the vehicle. They tried to add an additional charge of over $200 saying I was an hour late for turn in.
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September 2021 by Sidonna L
Poor customer service! Had a moving truck reserved for a Saturday. Got a call an hour before picking it up saying that it had broken down.All the person had to was sorry better luck next time. Seriously?!? No concern or even try help find another truck. Nothing.
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September 2021 by Keith Bartenhagen
The rental office is just off the airport but the shuttle was very efficient. Vehicle was an upgrade and served me well in my travels.
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September 2021 by David P
Budget car rental is off site but had quick shuttle to rental place. I was in my car very quick, very friendly staff.
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September 2021 by John Cayo
All went smooth people at budget very friendly and courtesy and helpful
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September 2021 by Stacy Graves
Brooke at Port Angeles Budget/Avis was extremely helpful and kind.
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August 2021 by Heidi Bell
I really didn't understand the fuel fee for you to refill the tank and If I had known it would equal to two tanks of gas I would have topped off the tank myself.
