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November 2023 by Jed Shay
The nicest, and caring people I have seen in Casper. They took care of my broken glass in no time! They are awesome. In particular make sure to see Steven. Polite, and very helpful
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September 2023 by Gillette Vaira
The staff at Decker East Side were incredibly accommodating. They even fixed our rock chip for free because they were concerned about the wait we experienced, when in fact, their service was super fast. Their work was excellent and we can barely see evidence of a chip now. Thank you to the staff at Decker for your help!Service: Auto windshield repair
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September 2023 by Meredith Worden
Stopped by to have a small chip in my windshield repaired. They had me in and out in short order. When it came time to settle the bill, I was pleasantly surprised when they told me there would be NO charge. That was certainly appreciated and completely unnecessary.Every time I've needed glass work for a vehicle, Decker has always come through. Thanks for a great customer experience once again.
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September 2023 by Andrea Kitrell
I walked in and was given an expected wait time right away which I appreciate. Each staff member was kind, clear, and professional. I left amazed how quickly I got my rock chip repaired. Kindness and efficiency made this experience 5 star. Very appreciated.Service: Auto windshield repair
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August 2023 by kenny miller
Nice location. modern and updated on the inside and clean! Steven and Kallista did a nice job of having me feel welcomed. Today was very timely and prompt with getting a rock chip sealed up. It's now not going to spread. Previously I had taken my car there to get the windshield installed and everyone there that day was very professional as well. The windshield is holding up so far so good a couple months later. No leaks and they left the windshield nice and clean before leaving. The interior of the car was just as clean as I left it when they were done. If you need some glass work done, you should go here. It's a nice spot to be at.
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August 2023 by Shannan Jerding
Decker made replacing a windshield a simple and smooth process. Steven handled my insurance claim and had me in and out within an hour. He provided excellent customer service and was very knowledgeable. I highly recommend using Decker for any windshield replacement needs!Service: Auto windshield repair
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August 2023 by Mikaela Sitton
We scheduled a new windshield appointment and they told us to come at 8am and it would take 3 hours. We dropped the truck off at 8am and the new windshield didn't even arrive until 1:45pm because they hadn't ordered it. We kept checking in between 11-12 and they said it wasn't done but found out at 12:45 they didn't even have the windshield at the shop yet. They didn't bother to tell us until we had been waiting 5 hours.
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August 2023 by James Lambert
I went there to see if they could repair my windshield as I have ways used them. The lady behind the desk was curious and called a technician he said it could not be repaired and to go inside if I wanted to make an apple was very helpful. Then I got inside a guy behind the desk ask me in a rude manner HAVE YOU BEEN HELPED? I Said no the tech said to make an appointment to get my window fixed.He said ridley again you have to go file a claim then come back. I said I've never had to before I just gave my insurance info and set appointment. He said again rudely you have to do that now do I get paid. So I guess when all seven of my cars need a windshield I will be going else where. One bad apple ruins the whole thing said. People don't know what customer service is anymore. I don't care whats going on you don't talk to customers like that.
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August 2023 by Devin Collins
This place sucks I bring in my Jeep to have them fix the driver side window motor and when I pick it up both passenger side windows don’t work. This isn’t the first time something like this has happened either. I will never take anything to decker ever again. I would give zero stars if I couldService: Auto power window repair
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July 2023 by Levi Harper
Excellent place! Always use them for all my glass needs! Tons of chip repairs and new windshields they are great!
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June 2023 by Adam Schriefer
Decker always does the best work with windshields. They fix chip repairs in less than 10 minutes (assuming they're not busy). They fix windshields within a day as well, once they order in the size.They recently renovated their East Side location and it is really nice inside for you to wait.
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June 2023 by Ken Hicks
Got me in and replaced windshield in less than 4 hours. Was great.
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May 2023 by Kat Fer
Fast, efficient and extremely helpful! Would use them again!
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April 2023 by Cynthia Gilmore
Dan was so helpful! He was able to order me a special piece of glass for my RV that I couldn’t find anywhere! I was so impressed with the service I chose this location for my windshield! So in one week I’ve accomplished 2 major repairs! I’d return again! Thanks again Dan!
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April 2023 by Mike D
I had a windshield put in my vehicle. Due to a minor scratch in the new glass, I was given a discount. All good, so far.Before pulling out of the parking lot, I noticed that my rear view mirror was loose. They forgot to tighten it. I was surprised that they remounted my dash am for me. It wasn't exactly where I had it as the display is now blocked by the rear view mirror. I t took me a day to realize that the micro SD card is now missing in the dashcam. Not sure if this is by accident or intentional. Not making a deal about this due to the discounted windshield cost. Just wanted to mention so others could be more vigilant in looking their vehicle over before accepting it.
