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February 2024 by Brandi R.
1 star because zero isn't an option. Pick up at this location is a joke. This is the Third time I have had to wait more than an hour past my pick up time. I don't live in Casper and I place my order the day before to ensure pick when I can be there. I didn't even get my groceries this time and had to cancel due to being informed it could be an additional 2 hours for my order. i asked for a manager and was told there wasn't one on duty. Third strike your out Walmart pick up. It's suppose to be convenient, not the case at this location. The first time I waited over an hour, I complained and got a $10 credit. The second time, while using the $10 credit code, I complained again for waiting over an hour no response from anyone. This time I got an email stating I could expect my refund in 5-7 business days. What if that was the only money I had for groceries? it was $146. People shouldn't have to wait for an hour much less up to three for a pick order. Walmart is 20 miles from my home. I will never use their pick up again and at this point I'm not sure I will shop there again. You have to check yourself out because they sometimes have one checker if you are lucky. This store needs new managers or something.
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November 2022 by Kammi Hill
Friendly nice place
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September 2022 by Karen A.
We work travel and use Walmart Pharmacies all over the US. Brianna is the worst tech we've ever encountered. Not only is she rude, she doesn't know her job. I asked for their fax number to give our doctor. She said she isn't allowed to give it out. I have Walmart fax numbers in my phone for every Walmart we've ever used. It isn't a secret. As a nurse, so I'm familiar with procedure. We had a issue with our ins. not wanting to pay. I said, "they're probably wanting a prior authorization from the doctor." She argued, and said, "No, they want the doctor to send them something saying why you need it." I told her, "That's called a prior authorization." She still wanted to argue about it. Because the medication cost $1000, and my husband was completely out, I said, "I'll just purchase 3 pills and give the authorization time to go through." She said, "I'm not sure we can do that. I'll have to ask." "Uh, yeah, you can." Again she wanted to argue. I've had contact with her at least five times. Four of those she was argumentative and incompetent. There was a young, blonde haired pharmacist that was just as rude and incompetent. The rest of the pharmacy staff tried to be helpful. Nevertheless, hopefully, we won't need to use this pharmacy any more before we leave.
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July 2020 by Amanda M.
Very disappointed with online grocery pickup. I arrived at the store to get my groceries and they forgot a whole tote of groceries they realized then went back in to get it. After arriving home i was missing a whole other bag of groceries tried to call to have them refund them and was directed to an 800 number. Why couldn't 5they just refund it right there instead of making me wait for 30 mins on hold with no luck in getting anybody ? Still no groceries or refund
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May 2019 by Karim B.
Came here to sleep in the parking lot and get some items from the store. The parking lot was nothing special, and relatively safe while sleeping in my car. The store, on the other hand, has some of the most helpful and friendlist employee I have ever encountered at a Walmart. I came in here a couple times over the course of three days, and every time I was left thoroughly impressed with the employees. Some even going out of their way to make sure I found what I needed. I was approached by employees while looking or things just so they could ask if I needed any help finding something. Most Walmart employees avoid customers like the plague, and having worked in retail for several years I can't blame them either. So it was refreshing to see a Walmart location that employs staff members that are customer-first oriented.
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December 2018 by Misty Ahumuza
Never enough checkers to get you in and out,always a line.