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June 2023 by Shawna M.
Selling crap cars to first time buyer! So far refusing to make it right!
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May 2023 by Steve C.
Looking at a new car online. Spoke to internet sales to confirm the vehicle was there. Schedules a test drive for the next day. Drove 2.5 hours just to find out they sold the vehicle while I was scheduling the test drive. No phone call or heads up. Wasted 5 hours of my life.
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February 2023 by John B.
We were looking for a new car for over six months, knew the car we wanted, but either were looking at a $5,000.00 - $7,000.00 markup (nope!), no supply on the lot, or dealers who were visibly uninterested in making an effort to sell us the car we wanted to buy out here in sunny Los Angeles.Fed up with the lack of local options, my son called at least 16 dealerships in four States and finally found the exact KIA we wanted in stock at MSRP (that's no markup, folks!) at White's Mountain KIA, in Casper, Wyoming. Wyoming---?! What the---?!!! All I knew from Wyoming was The Devil's Tower from Close Encounters and Cheyenne Mountain military facility from a million-and-one end-of-the-world movies...Hmmmm.Honestly, I was reluctant to have to deal with an out-of-state vehicle purchase, far, far away, but Taylor, our salesman at White's Mountain KIA, was pure awesome: he talked us through it all, went over and reviewed the details, was responsive, knew the product, took the time to answer our questions (even the repeat questions!), and put no pressure on us. In short, he was an absolute straight shooter, and everything you want out of someone selling you a car!!We discussed the logistics of a 1600 mile trip to get the car, and yeah, like I said, I was a little nervous... Once we agreed to the details, over a few phone calls, Taylor, and the F&I guy, Cory (also an absolutely solid, stand up guy!), worked with us to complete about 80% of the process over the phone and computer. The remainder we would finish in person at the dealership. Taylor met us at the airport in Casper with our vehicle... He explained many of the features of our new car on the drive back to the dealership. There, we finished up the paperwork with Cory in about two hours. And in case you are wondering --- as I was --- there were no last minute "whammies" or any surprises or "gotcha's". The pricing and all details on the finalized paperwork we were signing matched everything that we had discussed and agreed to prior to heading out to Wyoming, which, by the way, was truly beautiful to behold!With the final paperwork completed, Taylor took us back out to the vehicle, and knowing we had a long drive home, again took his time to review the features of the vehicle, service, etc. etc. answering all of our questions big and small, showing a lot of patience and good will. We could absolutely tell that he took pride in his job, was great at it, and wanted us to have the best experience possible with our purchase. This level of service continued after our road trip home, as the California DMV, alas, does not make it easy (understatement) to register an out-of-State vehicle --- Taylor once again showed us his patience and professionality as he stuck with us through this, the toughest part of the process, working with us as well as a local WY company paid to help complete the CA registration process on behalf of ourselves and the dealership. He could easily have said, "So long, suckers!" and bailed on us at this point, but once again, was responsive, helpful, professional, and a man of his word. There were no shenanigans, no nonsense or games, just a good, honest transaction and professional follow-through. This was everything that you are supposed to get, but, unfortunately usually do not, when buying a car. Yep. We got all that and more from Taylor and team...Would I recommend buying a car 1600 miles away from White's Mountain KIA? Absolutely! We've already passed the word to others in our area who are also searching for a new car and hitting the same local-dealer obstacles that we did. Oh, yeah, and we love our new car!!Thanks a bunch to Taylor, Cory, and anyone else on the team at White's Mountain KIA who helped with our purchase! You rock!!!!PS I know five star ratings can appear bogus, but given how happy we were with the transaction and a situation with so many moving parts, we really felt that we had to go with a full five stars!!
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November 2022 by melissa herman
We purchased a used car for our daughter, everything was fine until the papers were signed and we drove the car home. Check engine light came on and the car wasn't getting proper fuel. Took back down to whites next day to have diagnostics ran. The frustrating part is the lack or communication with all staff in the service department. Justin and Cole to be specific. They don't answer the phone or call customers back when all we had were simple questions. Now a car we purchased for our daughter has been sitting in the shop for 10 days and they still have to wait on parts. Not happy I should have known better then to use that dealer.
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October 2022 by Jelly_Fish
Probably cost me and my girlfriend close to 2k by now, to "fix" a car we've had maybe eight months. Told us the car needed a new oil pan. When we refused and took it somewhere else, we were told it actually needed a new gasket. Which mostly fixed the overheating issue. Not to mention the fact that the car sat in their possession for two months before they even began diagnosing the problem, and downright ignored any attempt to contact them during the two months. Do not buy a car here, and do not take your car here to get fixed. They will waste your time and your money.
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August 2022 by Johnna L.
Transmission was overheating on our way back from Sturgis. Bob was able to clear the code and get us back on the road.
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May 2022 by Recardo Brooks
Friendly helpful staff. Great value
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April 2022 by Shay F.
What a disgusting experience. I pulled into the dealership looking to buy a newer truck. After several minutes, no one had even acknowledged me. Is it because I am a woman? Or is it because I was still in uniform? Either way I'M PISSED!! I tried to talk to someone at the parts counter and was told "someone will be right with you ma'am". After several more minutes, I was asked if I was being helped and I informed them that I had been there for a good half hour and barely been acknowledged. He asked who I was looking for and I responded "a salesman, ANY salesman"! I was told that he would go round one up and they'd be right with me. After a few more minutes I just left. I can't believe they run their business this way. One thing's for certain, they have PERMANENTLY lost my business. I will be talking with a dealer who will appreciate my business!!!
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April 2022 by Desiree Philhower
Your people are great and helpful and very patient with me. Cole is very knowledgeable with what he does ..I was so grateful with him, he did take care of whatever it needs to get done with my truck. Thank you Cole! You made my day! You guys are the best in town!Garrett is also the best in his department please let him know that. He will always help in any possible way he can. He definitely would answer phone calls and that means a lot, Garrett Thank you! Employee at White's Mountain Thank you! I definitely would come back and recommend you guys to all the people I know. White’s Mountain cares a lot to their customers that’s for sure.—-Scott Philhower
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March 2022 by Ben Reviews
No call backs… EVER! Truck went in on Thursday and promised Friday, a week later and still no phone calls… where has customer service gone???
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January 2022 by Max hart
Did go to whites months motors
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January 2022 by Katie Odde
After a unexpected accident looking for vehicles in this town was overwhelming. Thankfully with the help of Jeremy and Josh they made the experience flawless! The knowledge and honesty these guys have, made the visit amazing. These guys really are 100% honest and trustworthy!!! Best experience hands down I’ve ever had when buying a car! No pressure, honest, and truthful! ⭐️⭐️⭐️⭐️⭐️
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January 2022 by Kara Buller
I cannot thank White’s Mountain Service Department enough! They are so awesome! At 4:45 pm on New Years Eve of all days, I walk out to my car and my rear window is shattered. Most of the glass places in Casper close at 5pm. I called Glass Doctors right away knowing they close at 5pm, hoping they would wrap it for me because it’s snowing and I’m nervous about driving my car with no back window for long distances. Whoever answered the phone says they can’t help me they are closed (it’s 4:50). I called a bunch more places that didn’t even answer the phone. At the last moment, at like 5:30pm, I see that White’s Mountain Service is open until 6. I gave them a call and Justin answered the phone. He said to hurry over and they would wrap it for me especially because it’s snowing and nothing will be open until Monday. I get there at 5:40pm and Justin pulled my car into the garage right away and wrapped it up for me! They were all so kind and helpful in the service dept, especially for it being last minute on a holiday weekend! They also didn’t even charge me for doing such an inconvenient thing so close to closing on a holiday weekend! If you need a place to take your vehicle for repairs, your first call should be White’s Mountain!Services: General repairs & maintenance
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October 2021 by Steve Adams
Being a Life Long Chevrolet & Corvette owner, usually take pride in my local Chevrolet Dealership. Let me tell the Truth. Whites Mountain Chevrolet may look Great from the Outside as a Friendly & Helpful dealership to deal with. “WRONG” I would never again call Whites Mountain Chevrolet for anything. The Service People are Rude, Impolite, & won’t even listen to my concerns or needs. Called Whites Service Department for a Oil Light Reset for my Stingray Corvette, The Service person rudely cut me off & hung up the phone on me. Like they say Too Good to Be True. Be careful.
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October 2021 by Nunya B.
I brought my vehicle in for a recall and to get a short tested out. Turned out it was a faulty module I bought from O'reilly auto parts. They spent two days diagnosing the ailment to get to that part. I brought the vehicle on a Monday didn't get any notices until Wednesday. They ordered the new module on Wednesday and the part didn't come in until Thursday of the following week. All this time I left numerous messages on the advisor's voicemail asking about the progress of my vehicle and never got a single prompt response. Finally got a text from him saying that they got the part in and would install it. Didn't hear nothing back till the next day (Friday). I was without my vehicle for two weeks waiting on a module! The frustrating part was they never bothered to keep me updated on the progress so I could make plans for alternate transportation. When I did finally get my vehicle back the dash was torn apart and never put back together! The new module was just hanging in place and never securely fastened. I was so pissed I had enough of the dealerships lack of service I just took my vehicle home and put everything back myself. Knowing it would be done right. If I hadn't already paid for the service I would've asked for a discount on the service fee.
