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November 2023 by Laura Mestas
If I could give 0 stars I would. The owner that we dealt with was extremely rude. He claimed that everyone in town charges more than they do to just come and look at the issue. He charges 119 dollars just to come to your house. That isn't including the price of parts or labor. He has a 119 service call fee which is outrageous. He assumed he knew the issue with our dishwasher ordered a 120 dollar part that didn't fix it. He then wanted to order another 100 dollar part to fix it. At which point we told them absolutely not. We ended up buying a new dishwasher for cheaper than what we would have spent with them after the price of both parts his service fee and labor.He proceeded with claiming that the girls in his office tell everyone the service fee price before he comes to your house, which is false. We were never told anything. We felt this was a very shady business model.A+ Charlie's has permanently lost our business and I would tell anyone and everyone else to take their business elsewhere.
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October 2023 by Avis Bailey
Ladies in the office were rude and dismissive. Greeted me with "what do you want". Refused to help me get an ignitor part for my Amana furnace. They insisted that Amana is a plumbing brand and that they couldn't help me because they aren't a plumbing store. All of this was said before I could even pull the part out of my pocket. I used to be a loyal customer before Dean retired, he was always so welcoming and helpful. I will no longer be using their services and I will discourage anyone I know.
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September 2023 by Josh Applegate
Charlie replaced a bad pulley on our dryer. He called me, and had an finished some jobs early and could get us fixed up a few days before our scheduled appointment. This by the way is Friday afternoon before a holiday weekend. He was super friendly and very knowledgeable. Shared some words of wisdom also. Would 100% recommend Charlie. Thank you!
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September 2023 by Cory Galaz
Like everything in this town, the aspect of customer service is lost. Rude interactions on a simple question. Rude enough that I am using my right to not use them for service.
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August 2023 by KT Larson
Over past 5 yrs, called Charlie's 2x to fix our washer. Service was fast & dependable. Definitely recommend. Thank you.
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June 2023 by Elizabeth Geiler
After my warranty expires on my washing machine I will never call this company to repair anything again. The receptionist was very rude every time you had to talk to her and wouldn’t leave messages when you weren’t available when they called. The gentle man who came to repair the washing machine made fun of how my spouse edged our lawn . Very rude and unprofessional service. I’m just glad he ordered the part we needed and let us stop by their shop to pick it up.
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April 2023 by Joseph Samudio
Did not show up for two consecutive appointments we made. Claimed they did and called us. We have security camera footage showing they never showed up and call log history showing no incoming calls from them. They now want payment, but refuse to send an invoice. This is a terrible company to work with. They are liars and refuse to work!
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April 2023 by cdomman
My refrigerator is fixed and working nicely in 1.5 weeks since calling, 2 weeks before any other service people could even come. When I called I had an appt. the very next day, and Charlie even came the day I called! He told us to thaw out the iced up freezer vent and we got rid of the very annoying noise. Initially, I did have to call them to see where we were in the repair process, but after that, they called me often. I also feel like he tries to save you money, only repairing what is necessary. I appreciated their prompt response and how quickly they got the part and put it in.
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April 2023 by Kimberly Samudio
If I could give 0 stars I would. DO NOT USE THIS COMPANY. Called the first time and no one showed up. Called back and the lady in the office apologized and said she would send someone out the next day. Again no show. Called the office and got chewed out by the office lady saying the tech showed up, called 3 times and left. She basically said I was stupid and need to learn how to use my own security cameras and phone. Looked at our phone history and not a single missed call. Looked through our security cameras and no one was ever at the house. Finally they showed up and fixed our issue. Office called for payment and we asked for an invoice. The lady was incredibly rude. Refused to send an invoice and threatened to send us to collections if not paid. The tech honestly was nice and fixed our issue quickly but it’s not worth being yelled at by their rude and unprofessional staff in the office.
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March 2023 by Kimberly V.
If I could give 0 stars I would. DO NOT USE THIS COMPANY. Called the first time and no one showed up. Called back and the lady in the office apologized and said she would send someone out the next day. Again no show. Called the office and got chewed out by the office lady saying the tech showed up, called 3 times and left. She basically said I was stupid and need to learn how to use my own security cameras and phone. Looked at our phone history and not a single missed call. Looked through our security cameras and no one was ever at the house. Finally they showed up and fixed our issue. Office called for payment and we asked for an invoice. The lady was incredibly rude. Refused to send an invoice and threatened to send us to collections if not paid. The tech honestly was nice and fixed our issue quickly but it's not worth being yelled at by their rude and unprofessional staff in the office.
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March 2023 by Karen M.
I love Charlie and he gets a 5 star, he is very knowledgeable and he usually gets the job done early, however the person that I talked to on the phone at the business was very rude and not professional at all! Unfortunately I will not be using Charlie again because of the actions of his employee, she definitely should not be answering the phone or dealing with the public.
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March 2023 by Sheila M.
Called to see if I could set up an appointment for someone to come look at my dryer. The person who took my call was clearly distracted by another conversation happening in the office. She eventually asked if I could "hold on one sec" and disconnected the call. If the receptionist is any indication of the service and repair I would say she did me a favor.
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February 2023 by Shelley Raffl
Charlie the owner came and repaired our dishwasher, he not only fixed the problem, he also shoveled the front step off and brought the trash cans up to the garage. I am HUGE on CUSTOMER SERVICE and Cheyenne is blessed to have this business here! Thank you for all you did Charlie.
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October 2022 by Shawn B.
Our dryer element went out over the weekend. We called A+ Charlie's on Monday morning he came right out that day diagnosed the problem and ordered the new element and even came out after hours on Tuesday evening to put the new element in so we could wash clothes. I can not recommend this business any more than 5 stars but they are worth a lot more than that.
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July 2022 by Aubrie Matthews
Literally the rudest humans alive work there. Needed 2 microwaves, an old TV and deep freezer picked up. They used to provide this service and was happy to pay. I was screamed at by not only 1 woman but 2. Go to B&B they are nicer.I have used them several times in the past but never again.
