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February 2024 by Mark Faust
I had a great deal going on grand design rv. Robert in sales is in arrogant piece of s":;,. You want to insult me I will buy from anyone but you. The next call I make is to your manager and I hope you get fired
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November 2023 by Nichole Ortega
Everyone was so friendly. We dealt directly with Paula in sales Peggy in finance Bobby in service and Chuck in delivery. Even the employees we didn’t deal directly with were friendly! We came all the way from New Mexico to purchase our new unit and had time to kill while they installed our hitch, they drove us downtown and picked us up. Overall a great experience it’s the people that make this dealership!
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November 2023 by Vickie Quinn
From the moment we walked through the door, we knew we were in the right place! Paula was simply amazing, knowledgeable and very friendly. No high pressure, just down-to-earth friendly. Chuck was kind and helpful and patient while showing us the workings of our new RV. Harold was gracious and gave us a great deal! James was gracious and kind while doing our paperwork, and we could have talked for hours! Damon is not "just a mechanic." Great team to work with. They really rounded each other out. Many blessings to all of you!
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September 2023 by Gabe Souders
I can’t say enough great things about Blue Compass at Cheyenne, WY. We had an emergency situation with our RV suspension passing thru the area. Things were looking bleak for repair service in the next month, until I reached out to this company. They asked us to bring our 5th wheel right in so they could assess the problem. Had parts and completed work the very next day. Upgraded our MORryde suspension equalizers and added heavier leaf springs! Staff was great and personal.If I’d be buying an RV in this area I would check this place out! Definitely has great service to backup their sales!
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September 2023 by Mishirly Wixson
Kenzie and Silis took the time to help with issues I am having with my rv. They found a solution and I was on my way. They are the reason I come to Blue Compass for all my rv needs.
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September 2023 by Trevor Welch
Purchased our travel trailer at the end of May from Adventure RV. Came in beginning of August to have warranty work done by Blue Compass now. We had a gas leak even with the stove knobs at off. I was informed that no issues were found based on a pressure test and to make sure the stove is off. Got the trailer home, and you guessed it, it smelled of gas.Will not be returning to this service department. I was not informed that I was being charged for diagnostics because they did not find anything. Would not recommend having your RV or travel trailer serviced here. Service tech wasn't even aware if the camper outside was mine. Highly disappointed.
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September 2023 by Matthew Blaylock
The only reason I am giving this place two stars is because one person there went above and beyond to make the sell by bringing paperwork to me in Laramie. Too bad that was a waste of his time because Blue Compass backed out of the sell after we had signed the paperwork.They gave us a lowball offer on are camper, we talked them into coming up $2500.00. We had told them about the problems with our trade, but they expected a 10-year-old trailer to look brand new. The day we showed up to pick up are new camper they said they had to talk to us about our trade. They said they could not give us what they agreed to (even though the paperwork was signed) and dropped $6500.00 off of the trade offer. They started making up stuff that was wrong with it.They said the A Frame was bent, had it checked they lied. It was not bent. Said the awning was not repairable, again another place said it was. They made a list of lies to try to get us to come down on our trade in price, we declined and went across town. They did call me back a few hours later offering to make the deal as the original offer, but there was no way they were getting my money now.The dealership across town gave us over $4000.00 more for our trade than the best offer Blue Compass offered. Let's just say we bought another camper from their competition, and it cost more than the one we were looking to buy at Blue Compass RV. After the deal fell through, Blue Compass had to put the camper we were going to buy back on their lot, and they marked it down an additional $5000.00. So, not only did they lose a $30,000 plus sale, but they will also now lose more because they had to mark the camper down even further.They will do their best to lowball you so be sure you know what your trade is worth and if it has any issues, because this place will find them even ones that are not really there. They are more about the buck than the customer and that is not the way to run a business.
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September 2023 by Steve Hayes
I've been working with Silas in the parts department since early May to get a replacement front window for my Lance Camper. After an extended backorder it looks like the part has finally arrived. The Blue Compass parts department has been responsive and communicated well over the months. Supply chain issues make life difficult for the dealers as well as the consumers.
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September 2023 by Randall Roberts
I would rate this RV dealer a zero if possible. I have had good experience with another Blue Compass RV location in Texas, but not at this formerly Adventure RV in Cheyenne. I made the mistake of trading in my motorhome for a new travel trailer in Cheyenne. This dealer has sales people who cannot be trusted, really poor service, personnel that turnover monthly it seems and is very poor overall. I had my unit in several times for warranty work, none of which was done well or timely. I had them winterize the unit in March, after they finished work, because I live in the mountains and it remains cold well into Spring.I just had another RV repair company replace the cracked spray port, which clearly froze after they failed to winterize this line. I noticed when unwinterizing this summer that the line had no antifreeze in it, so I was pretty sure they forgot to do it. Sure enough, traced a leak to the spray port. They did not call me back after I talked with yet another new service rep about the problem, so I finally just took the RV to a more trusted place. They do not stand behind their work!This service department advised me that the unit was ready to pick up in April, so I drove over 200 miles round trip to pick it up, only to be told they were still waiting on parts for the repair? Unit has been messy every time I’ve picked up, and was not even well inspected or prepped when I picked up as a new rig….gave them chances to do warranty work, but I’m done now and will never return.Sales guys prepared original documents poorly and even had to add a note that ‘no fraud intended’ for the State title work…who does that?I do not recommend this Cheyenne WY Blue Compass location! I’m glad to be able to do much of the work myself, and to have access to a much better RV service only company…Colorado Premier RV Service in Johnstown…stay away from this service and sales department in Cheyenne.
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August 2023 by Emma Geisler
Bob and their entire Team were absolutely amazing !! We had an issue with our brakes on our 5th wheel and they dropped everything to make sure everything was fixed so our journey could be safe.The best RV place we have ever experienced.If I could leave a 10star review I would.Mike Geisler
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July 2023 by Kathleen Chandler
Bought our first camper here after searching FOREVER! Joey was very helpful and we got an AMAZING deal! Thank you for helping us make life long memories! *** Update*** My water heater stopped working on electricity so Bobby got me in and fixed in just minutes! Thank you to Tech Jimmy, you are are a life saver!
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July 2023 by N Rogers
Oh my gosh thank you soo much for the amazing service and camper. My husband and I have never had an easier and quicker service. Be sure to see Paula in sales she is awesome! Thank you Joey as well for all your help.
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July 2023 by kathy trumbull
Since purchasing our brand new Forrest River RV in July of 2022 it has been 4 times back there for repairs that were supposedly fixed as a result of the original walkthrough! Now halfway through this camping season 2023, you guessed it! Still on their lot. Several very nice people but no one who solves the problem. We bought the camper from Adventure not forest River. Warranty issues should be between those 2 not us. Fix the dang thing and get us out of this hell. Thousands of dollars and we are still using a tent! 1 year warranty is spent sitting on their lot. UPDATE: supposed to pickup 7-7-23 YEP you guessed it! Called to make sure before spending another 200.00 for the trip. NOT READY!! Absolutely no contact since from them. Too bad I can not forward them the payment coupon every month since they are still in possession of it!Think twice!
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July 2023 by Shane Bennett
Great guy to deal with, I worked with Robert, and he is a good, honest salesperson who will find you what you need and get you a good deal. So if you're in the market for an Rv, go to Adventure Rv and ask for Robert !!!
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June 2023 by Steveo S.
Just embarrassing managed dealership. Horrible costumer service... waited 20 minutes to see a rv. First salesman stated he had to wash a costumer vehicle and couldn't help. After watching the salesman play on his phone for 20 minutes and multiple other costumer come and leave due to not finding anyone at the parts desk. We asked the busy phone guy to be pointed towards 2022 stock. He reluctantly pointed us to the office trailer. Even with the red flags showing up everywhere and looking at multiple rvs with hundreds of dead moths we somehow feel in love with a 5th wheel solitude. Went to sign the papers to just be sold the worst used car dealer gimmicks we have ever seen. First they will try to throw stupid hidden fees into the price right off the bat. Low ball your trade in and f' up the math on your loan amount and payment. By far the worst experience ever at a dealer. Only blessing is we had a much better experience at Bish's rv purchase.
