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August 2023 by Laura Rett
I’m a veteran. I have had two units here. Some water came in a foot. The other perfect. However I came from two other storage places. And these places. Outlets and lights. A few times gates open but when I called the knew of it stuck open. They have a live on full time person. People are super nice but straightforward. Not one issue. I get the deposit. But it says in their contract. So I got mine back. I have had to call many times with a confusion on my gate code and after getting ID stuff they got me my code. They call and say hey your card was denied. I forgot after canceling a lost card. They do courtesy stuff. I would suggest here without a doubt. They also caught in less than a day I messed up locking my unit. I locked it without it latched…. Called me. I had an issue with a lock. They offered to cut it off too. Awesome attention to needs. I love their 24/7 availability.
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April 2023 by Section 8 vids
Very rude lady working up front
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December 2022 by Robert K.
We have used A Storage for several years as our mail forwarding service as well as renting a storage unit from them and while not perfect, they have been very friendly and helpful! Would recommend!!
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July 2022 by laila miles
Had a unit for approximately 2 months. Cleaned out unit over a week before the next billing period. Was told we don't get our 20.00 deposit back because we didn't give 10 day notice. We tired to let them know a week earlier but still during business hours no one was there to inform. Pretty entitled company and using the word American treating clients like that is shameful.
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December 2021 by wendy west
One star is too many..They will do everything they can to keep your deposit. The office people are rude and full of themselves..If you ever pay a day late , even with additional fees..You will not getYou will not get here
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April 2021 by Tina T.
These ladies are no good-I believe they are stealing and purposely "misplacing" my mail. I live around the corner and have to go in there a lot. Not only have many of my pieces of mail they labeled never get "scanned" but they refused to give me a print out of the tracking numbers. Either they are crooks or the owner isn't watching these stuck ups run the place like a bunch of jerks. I feel sorry for the owner she seems decent. Maybe she should find some new employees. With the amount of complaints I see here I should have no problem proving they don't conduct good business. If you want to get ripped off, have your information lost, or get a crappy storage unit and a bunch of bad attitudes this is your place. It just so happens I will never go there again.
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August 2020 by Adam B.
Absolutely the most rude and unreasonable people in the business. Do yourself a favor - find ANYWHERE else to store your items and receive your mail. You won't leave this place happy - that's a guarantee!
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August 2020 by DieselMan88
Friendly place to get a notory service
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May 2019 by Samantha Van Riper
Ladies have been amazing! Very helpful and even call me when I get a package delivered to my mailbox. Nothing but great people here!
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January 2019 by Jill Emeson
We were told the dirt and dust in our unit was our fault but in truth was due to a leaky storage unit with pictures to prove it. The owner's granddaughter used foul language to insult my husband as we were removing our belongings. We have ruined items due to the leaky storage unit.
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November 2018 by Makala Andrade
Amazing !
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December 2017 by Paul Tuttle
They've always been friendly, positive and professional. I'm glad they are here, close by and convenient for shipping.
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October 2017 by Aaron Foy
I would highly recommend American Storage for storing my precious items. They have high security with a combination gate and state of the security system. I can feel confident that my possessions will be safe without worries. The office personal are very helpful and easy to talk to. They take pride in what they do and handle my mail as if it was their own.
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September 2017 by Laura Jeffrey
American Storage has been in Cheyenne for over 20 years. They have great customer service, a fair rental contract, very clean and nice units, state of the art security, and 24-hour access. I've rented from them for over 20 years and am pleased with their business. Highly recommend!
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August 2017 by Kenneth Rushing
Not veteran friendly or service dog friendly. Half their Gates don't work. Their storage units leak when it rains. Always had equipment blocking my storage unit. Complained about every little thing I did. Couldn't protect my unit from thieves the cameras are there to watch the tenants not to protect it. Really unprofessional and not BBB approved. There are better storage units with better deals. Don't expect to get your security deposit back from them either it's how their make a good chunk of their money.
