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July 2024 by tina dowden
Super helpful and knowledgeable. Top notch customer service
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June 2024 by Brenda Hendricks
He was so helpful and cheerful. Super nice.
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June 2024 by William Nolan
Tell staff to take their damn headphones out so they can hear what we are asking.
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March 2024 by Mark Shanz
Wouldn't even talk to me because I have a prepaid plan. All I wanted to do was buy a new phone.
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March 2024 by Michael Brown - DWS
Your Manager Chad that works at the Cheyenne, Wyoming store offered to take phones that other customers bring in to get credits on their accounts and use those to apply a credit to my account to correct a mistake that another AT&T staff member caused. This not only is theft from the other customer but also from AT&T as well. Your manager attempted to make me an accomplice to a crime. You employees mistake has costed me over $700.00 due to him not doing his job correctly. Your employee felt comfortable enough to jeopardize my way of living and providing for my family. By asking me to steal from other people!! Let alone I am a first responder as well and this is how I was treated. I was not helped out and Chad literally laughed that this happened and told me told sue AT7T because that's the only way I would get my money back or help. The videos are posted online of this interaction!!
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January 2024 by Kimberly Berry
Megan Miller at the store in Cheyenne, Wyoming provided, by far the best customer service I have ever received from anyone in this store. I truthfully always dread having to come into the store because the customer service is always slow, rude and unhelpful. She problem solved and worked hard to get all my issues solved. She was very helpful, nice, friendly and professional.
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January 2024 by Timothy Olivas
Manger was extremely knowledgeable, helpful, insightful. Would pay him more!!!
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November 2023 by Tricia Fresquez
It's a good place.
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October 2023 by Sharla Eggers
Overall the store seems fine but the guy at the store was horrible. His name is Zackary. He took forever looking over info, confirmed payment, supposed to email receipt,which didnt get, then next morning found out it was voided. So major inconvenience to drive back. He seemed drunk or high and not first time we have dealt with him that way. When we returned luckily Chad was there and fixed the problem and was very helpful.
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October 2023 by Dawn Alvarliz
Chad is absolutely the Best! He takes the time needed and makes the experience wonderful. Awesome person, and really understands his job, and explains how things work and what will happen next. ?
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October 2023 by jade madison
Long story short: Chad is the absolute bestCame in last week & Chad helped me out with upgrading my phone, educating me on services & products. Not only was he great at his job, knowledgeable, helpful but it was very evident that he cared about each & every customer that walked in. I spent a lot of time there while upgrading my phone, getting a tablet & getting additional services added on, so he helped other customers that came in with the same willingness to help, and on top of all of that, he was great to talk to so the 1+ hours I spent there waiting for my phone to transfer, it didn’t even feel like a drag.
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July 2023 by Gabe Chiccola
Every time I come in this store I wait 30-45 minutes just to pay my bill, while the employees talk an take their time.
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July 2023 by Jon Winters (J)
The customer service is so bad here they will just tell you to call AT&T any chance they get sooooo lazy.
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July 2023 by Allen Covey
Short staffed is all, but the 2people they had were friendly and professional, they did a great job ?
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July 2023 by Lorance Dickinson
Arrow was amazing yesterday helped me get my phone working was super respectful super professional I’ve been threw AT&T for awhile now highly recommend
