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January 2026 by Pete
What an evil company. They wont close my account and give me my money. Every time i try to use the debit card they say it is fraud. Every time i try to transfer money out they say it is fraud. Was on the phone for over a hour and the last person hung up on me. You cant get hold of anyone in charge. I think it is a game to them. I just want my money. Very evil company.
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December 2025 by Matt Zdanek
Terrible customer service. I lost my wallet the other day and it had everything in it including my debit and credit cards. Unfortunately, I didn't realize until right before the branch was closing and tried to stop on my way home to, at the very least, put on hold on my debit card. These people wouldn't even open the door. They waited for a security guard to make sure I got back into my car.
Look, I understand you were closing. But you could have had some decency and opened the door to just tell me, hey sorry, we just shut down our computers please come back tomorrow and we'll help you out. Instead, you treated me like a common criminal and hid behind glass doors until I got back into my car. I wasn't dressed poorly or appeared in anyway to be threatening. I was just a guy who had a very unfortunate evening and was looking for a little assistance in person. The 1-800 number was more helpful than these people. Why even have local branches open? Treating customers like that is disgusting.
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November 2025 by Ashley Cuevas
Very friendly and helpful
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October 2025 by Ryan Kirkbride
Absolutely terrible customer service. Negative satisfaction. They treat people poorly. Argumentative. Unwilling. Nasty. Narrow minded sorry employees.
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October 2025 by Jay Brown
The dell range atm is broken down more than the McDonald's ice cream machine!!!!!
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October 2024 by Evdokiya Racheva
Easy, painless process of opening an account. The lady, which name I forgot, was so nice and genuine. Thank you for that.
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September 2024 by Dochilinda Munos
Easy, painless process of opening an account. The lady, which name I forgot, was so nice and genuine. Thank you for that.
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April 2024 by Samira
Very very good customer service! Everyone is super helpful!
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February 2024 by Britany Cappas
Amanda was so nice and helpful. This was my first time coming to this Chase ever since I moved to Wyoming and I had a great experience!
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November 2023 by Laura Terrell
Got my business taken care of.
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November 2023 by Steven Garcia
So Amanda and Drake were extremely helpful. They were able to finish setting up our company business account and clear up a major complication with our business account.They were awesome!! Go by and visit them! Bring food.
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September 2023 by Vicky O'Brien
I just moved back to Wyoming from Virginia and had a major problem with my accounts. No fault of Chase Bank or myself. I went in to talk to them and was greeted and waited on immediately. Drake Guerra and another banker (sorry forgot his name) helped me it took awhile to straighten out the mess. They both were awesome which I greatly appreciate. I would highly recommend this bank. Great staff, helpful and everything worked out great.
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September 2023 by Shel NLN
Just opened a new account after being fed up with my current/old bank. It was easy, fast, and painless. But seriously, Michael the banker made the whole experience amazing. He was funny, open minded, kind, sarcastic and entertaining. 10/10 - so glad I went in today! Highly recommend.
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July 2023 by Gerri Lynn Owens
Best banking experience of my lifetime! Seriously, Micheal was exceptionally patient, kind and knowledgeable. He was able to explain technological advances in banking in terms I understood. Honestly, he had to walk this old lady through everything! Once again my thanks to Michael and the amazing team at Chase!
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February 2023 by J S
Have numerous accounts and investments with Chase. Can’t notarize my Will? That’s the axiom of being a notary!!! Am a veteran; I can find plenty of credit unions to secure my money, my investments, and provide service. Disgusted with the downhill slide Chase bank is showing.
