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March 2024 by Michelle D.
Normally I enjoy a good trip to the depot, but this time not so much. I was on a weird mission today for a laser level that needed to show up on a dark surface. I asked a gentleman named Andrew for some advice as I don't necessarily know what I'm looking for. I wanted something stronger than the previous laser level I had. And I asked about one that was $149. He said it should work for what I was looking for. I wanted to read the box to determine but since it was a locked up item I had to first purchase it. I decided (poorly) to purchase a cheaper one. Well since I purchased it, I decided to open it and test it out. Turns out it was not going to work for what I needed it for. So I returned it. The lady at the returns desk was semi understanding the first time. Than I decided (poorly again) to purchase the more expensive one in hopes it would work better. Well it did not. So I decided to purchase the original one I should've just went with the first time. But the entire time, every employee(the self checkout, the customer service desk etc) werel staring us down, making sure we weren't stealing (items we had paid for let me remind you) and hassled my husband during the return. I understand they were doing their jobs but why would I purchase and continue to purchase an item to try it out to see if it was what I needed it for and how it would work just to "steal it"? Being treated like a criminal when you are being upfront and honest with the employees isn't a great feeling. We didn't do anything wrong, you had no reason to ask which door we came in, where we parked or what we were driving. When all we were trying to do was purchase a laser level that we couldn't test without purchasing and instead of dragging our cranky toddler to and from the store three times, we just tried it out in the parking lot. My apologies for the long review but the whole story was needed to explain that employees staring down, making phone calls to the other side of the store, and asking those types of questions isn't necessary when someone is trying to navigate something they aren't familiar with. What's the point of returns or accepting them if you are going to judge someone for buying a similar item because the one they first purchased didn't work? Also might I add if I was going to steal why would I show up with a very noticeable feature, (ie my hair is neon orange) Not everyone is a criminal.
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February 2024 by Cindy Stolz
Just your everyday Home Depot
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February 2024 by Mr G
You have what I need for my business Thanks Mr G
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January 2024 by jake herrera
This place is great. Every person I spoke with was very helpful and not rude. I'm glad to see new faces that are much better for the company. Always have what I need so very thankful.
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January 2024 by Elieser Curbelo
Always is my pleasure as a truck driver to unloading at this place with the hard workers the name for her is Gloria. Alway do excellent job and faster service .!! Thank you so much to be a good worker.!!
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December 2023 by Jeff Kahler
I love home depot.
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December 2023 by Bernadette Sanchez-florez
Not to helpful employees
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November 2023 by Russell Frey
Inventory never matches what their computernsays they have. Finding help isnnear impossible. Shop lowesnor menards ifnyou actually want to find what you need.
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October 2023 by Katherine Conklin
Major issues with their flooring department. We are moving and wanted to install new carpet. We went in around the end of September and they had a promo where if you booked a carpet install, had measurements done, and ordered carpet you got the carpet pad for free. The promo was going to end before this could be completed for us but we were informed by 3 different employees that since we were starting the process while the promo was advertised they would be able to honor this for us when we went to purchase. Today we went in to get our quote finalized and again confirmed that we would be eligible for the promo, the employee assured us this would be no problem. Upon receiving the quote the promo had not been applied which made the project an additional $1,300. After speaking with the carpet quote department, flooring supervisor, and flooring manager we were told that the employees were incorrect and there must have been an error in training. No apology was given for their mistake and the only help we were offered was $300 off the full quote. I would stay as far away from this store for any actual work and do not trust a single employee because apparently they don’t know about store policies, aren’t trained on how their departments work, and when they tell you incorrect information no one seems to care and they have no interest in actually rectifying the problem.
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September 2023 by Andrew W
App: shows firewood in stock without a locationMe: spends 30 minutes wondering the store before I give up and leaveIdiot employee: placed the firewood after the checkout at the exitProducts serve zero good after the checkout. Let alone hidden after the checkout. If I can’t even see it when I’m checking out it’s pointless. How about you move this inside the store, you know, where people are shopping and expect to find items to buy.
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September 2023 by Al Dyke
Wanted to buy a 5cuft chest freezer and have it delivered. Delivery people will only take the item thru one door of your home. I needed it to go thru the garage and into a laundry room. No stairs and wide doors. Home Depot employee acted like it was no concern when I said she'd lost the sale. Lowes was very accommodating and delivered as requested.
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August 2023 by Heidi Higer
OMG, do not go to this store. The entire staff are just plain stupid. I ordered flooring material in June, worked with the install company and they told me that it would be delivered the week of August 8th at the address in Cheyenne. The HD driver left the shipment outside in the rain and lost the entire order on August 1st, showed up a week early without any notice, no one called me. Now WAITING on new flooring and will not have it installed for another month, in September. The store manager is blaming the entire problem on me, the customer. Unbelievable. I cannot wait until this entire process is over and I don’t ever have to deal with them again. I have to believe that I am not the only one in Cheyenne having this problem. Home Depot in Cheyenne sucks.
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August 2023 by Stacy Helsel
Huge kudos to Skye in the Lawn and Garden department. She was extremely helpful and so friendly. She really brightened up my day with her great attitude and big smile!
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July 2023 by John A
Only Home Depot in Cheyenne. I drive here 1hr from Laramie. Lots of employees to help you find items throughout the store. Only drawback is everything is lockup in shelves. If you want see or touch any tools you have to flag down employee. Don't know if this store sees lots of shoplifting but it is very annoying to get employee to open the locked cabinet.
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July 2023 by Viviane Reigner
I was looking for some energy efficient light bulbs, but couldn't find what I was looking for, I asked several stuff members, they don't seem to know their own products, I end up not shopping there...Just a waste of time.
