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November 2023 by BJS
All of the customer service was terrific! From the hospital to home, I was treated with total respect, kind of like family!! My questions were completely answered, my equipment setup at home was done professionally and the instructions on how to use the equipment was great! Now that I've been released, the customer service was again great. My appointment for equipment pickup was on time, and the Driver was super. I would recommend this group highly!!!!
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November 2023 by Jamie P
The staff are incredibly helpful. Very professional and polite. The prices are a bit high for supplies.b
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October 2023 by Tonya
Lincare has been amazing!! I had always received my oxygen from Lincare but recently changed my CPAP supplies to Lincare and they have been amazing even came to my house to do a fitting!! I can’t say enough positive things about this company!! Definitely recommend them
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September 2023 by Heidi Camara
I enjoy working with Lincare as far as their staff and how professional and friendly they are. However, sometimes they forget to bring everything from my order, the correct equipment, and sometimes they don't show up at all when I've scheduled a delivery. Also, my provider sent over an order for a portable oxygen concentrator with all necessary documentation. I waited well over a year and called them multiple times about when I would receive it, but they gave me one excuse after another. And needless to say, I never received the oxygen concentrator, nor did anyone ever contact me regarding getting one, or not getting one. I was pretty upset the last time I called them regarding the concentrator when they told me I'd need a totally new prescription from my doctor in order to get one. On a more positive note, the staff from Lincare who deliver my oxygen equipment and supplies, they are always professional, courteous, and extremely helpful. I am still waiting for a longer tube to connect the humidifier to my large concentrator though. They brought a shorter tube, and have not returned in several weeks to bring a longer one. I'll put in another call to them though, and we'll see what happens. This is why I gave Lincare 4 out of 5 stars instead of a 5 star rating.
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June 2023 by OutintheCounty
Crooks, buy your own oxygen supplies. Never came and serviced equipment, took six months to pickup their equipment and still billed during those months, and after they picked it up were still billing for it. Been arguing with accounting and got condescending agents who don’t understand that I’ve been dealing with this for a long time!!
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June 2023 by Mickey Thrift
There are many positives. Fast supplies, timely maintenance, and helpful information being a few.
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June 2023 by Patrick Leggett
Mariah is a wonderful person, she has helped me with everything I needed. Thank you so much :)
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December 2022 by Ria Brownlow
After a couple of false starts,, Lincarebrought me the concentrator I needed, one that functions well and is quiet, as I had requested. Staff was competent and courteous. I am very pleased with their service.
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December 2022 by Brad Kniss
Zero (0) stars as far as I am concerned. Have tried to schedule an appointment with a Bi-pap Specialist for a full fit mask over 1.5 month ago, and never got an appointment. Agreed to have automatic payments of equipment of 115.20 a month and they just tried to withdrawal $352.82 and I had to block the payment. never in my life have I had to block a payment.
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October 2022 by Bruce J Terwilliger
Trying to get a return credited to your account is impossible. The ineptness with customer service is unbearable. I've been waiting 4 months for the return credit and now have received several delinquent payment notifications. The Cheyenne office needs an overhaul...
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October 2022 by K W
Got my wheelchair and walker billed Medicare.Very pleased. I also needed a brace and Amy went the Xtramile to find it. Hope so.
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September 2022 by Cupid Wagner
Got my wheelchair and walker billed Medicare.Very pleased. I also needed a brace and Amy went the Xtramile to find it. Hope so.
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April 2022 by Dani Ingleby
The oxygen part is fine, but the drivers are the rude and disrespectful people. Always parking in the area reserved for senior buses to unload their passengers, at the hospital and other facilities, are nasty when asked to move. I saw a senior bus have to unload two people in wheelchairs in the road because the Lincare van is (as always) parked in the area clearly marked for senior buses. I would think a company who serves a large senior and handicap population could be a little more respectful and thoughtful.
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April 2022 by Alexander Shepard
Doesn't actually reach out to contact the patient when orders are received from doctors, and also sends you to their after hour line during open hours.
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March 2022 by Shawn Page
This is a wonderful company to do business with. Friendly and responsive. Thank You for taking care of my needs.
