Petco is a health and wellness company focused on improving the lives of pets and pet parents. The Cheyenne store offers a broad range of brand-name nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Services include full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption, and dog training classes. Reviews highlight both positive experiences and significant concerns. Many customers praise the friendly, knowledgeable, and extremely helpful staff, with specific raves for the grooming department, which provides great care. One reviewer noted the store has recently shown impressive improvement. Customers appreciate the amazing selection of dog and cat products and the engaging live animals, like a chameleon. However, consistent staffing issues overshadow the good. Reviews describe a store often in disarray, with items and carts left in aisles. The store is frequently understaffed, sometimes with only one or two employees present during busy times, leading to a lack of service and help. Customers report that aquatics and other departments suffer, and managers are often not around. There are concerns that animal care may be neglected due to insufficient staff at night. These operational problems lead some to recommend the store temporarily close to hire a reliable crew, warning that ongoing issues could damage its reputation and business in Cheyenne.
Even though the gentleman was busy, he took the time to get me a large bag of food and take it to my car. I really appreciated that!! Great customer service from him and the lady who checked me out!! Thank you ?
July 2024
Jathaniel has done an outstanding job in helping getting our aquarium established. Knowledgeable, friendly, and extremely helpful.
June 2024
Arrived 10 minutes before closing, so i felt bad but entered and was welcomed to friendly and helpful staff!
