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April 2023 by Joshua Moulton
Brought a hat that I received as a gift in for embroidery. The embroidery machine ruined my hat. They stated that because I didn’t buy the hat there, they could not replace it. This is a $40 new era fitted hat. All they did was refund the $11 that I paid for the embroidery (they make you pay in advance) I told them that they should at least give me some store credit or something. The store manager stated that he would talk to the district manager and call me the next day. I never got a call back. I honestly would’ve been fine with pretty much anything they offered, but they simply offered nothing, which is completely unacceptable. I was a regular at this store, but I will be purchasing hats elsewhere from now on.
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December 2022 by Jerry Durand
One of the workers was drunk or hung over. Smelled horribly of alcohol. Dec 3rd, 1130 am.
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September 2022 by Tity Nix
Horrible experience. Will never do business here again. Evan the manager was rude and unhelpful. Tried to return a defective hat and was blamed for damaging it!! I bought it yesterday and the snap on the back broke due to faulty stitching whenever I tried to put it on.. He wouldn't accept the return or exchange the hat and refused to let me speak with his boss or give me any info to file a complaint or speak with a higher up. Extremely displeased with my overall experience and encounter with Evan.. I just left the broken,defective hat on the counter and left. He said he was going to throw it in the trash. This how the "manager" treats customers. Customer service is dead nowadays. All after spending hundreds here and being a collector, planned on spending more here but I'll go elsewhere from now on. I work by the mall so I'm going to start taking lunch there an sitting in front of this store and tellin everyone walking in how bad of a store it is and cause a scene. And how inept the manager Evan is and confrontational and rude he is. Lids is wayyyyyyyy better and has better prices and selection of jerseys and hats anyways so I'll go there or just order online.
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September 2022 by Mariana Gomez
I wouldn’t recommend having embroidery done by Breanna E. I had went in and had a horrible experience with her, Bryson will definitely be my go to when going Into the store again. Super kind with great customer service, GIVE THAT MAN A RAISE!!
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September 2022 by devin mcpherson
Never had anything but a great experience and Evan the Manager is a GOAT that is extremely helpful
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August 2022 by Allan Cummings
Great store for the sports fan. I wish they had a greater selection of players for the team I went to go shopping for. But other than that it's still a great place to get fan gear!
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May 2022 by M Wright
I mean here at this location they have nice jerseys and all but as far as hats go they never get any pro image exclusive hat drops. the last couple that were announced to drop never came to the store it’s very disappointing, pretty much you go there to look at the same hats and you’d be surprise how many people acutually look forward to the exclusive hat drops.
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April 2022 by GasPack 3000
I mean here at this location they have nice jerseys and all but as far as hats go they never get any pro image exclusive hat drops. the last couple that were announced to drop never came to the store it’s very disappointing, pretty much you go there to look at the same hats and you’d be surprise how many people acutually look forward to the exclusive hat drops.
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February 2022 by Jake Camargo
What stood out most to me about my visit is the superb customer service. Very accomdating when it came to helping check out. Great selection of products as well. If you need sportswear in cheyenne give this place a shot
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November 2021 by Tina Hernandez
Purchased a Jersey for my son's birthday Saturday evening he didnt like the team so go in Sunday with receipt in hand tag in tacked and Jersey in bag . Man inside was rude didnt want to return my money . Unexceptional !!!! I will next time drive to greeley Colorado to purchase anything sports related for my son in future ..PEOPLE BEWARE OF THE MOST SCAMMING PEOPLE WORKING PRO IMAGE SPORTS DONT PURCHASE FROM THIS ONE.
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November 2021 by Kaleb Bolejack
I used to come in here all the time bought a had with every paycheck until one of their employees got in my face which is super unprofessional
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June 2021 by Rico Fury
What stood out most to me about my visit is the superb customer service. Very accomdating when it came to helping check out. Great selection of products as well. If you need sportswear in cheyenne give this place a shot
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May 2021 by jill lockman
Very friendly,nice stuff
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April 2021 by Brett LaVoy
Great place to shop if you are a denver bronco fan
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January 2021 by Kelley P.
I emailed to return an item and got a pretty quick response on directions to send it back. I replied back with my tracking information. Once I tracked that it had been delivered I emailed to let them know it had been delivered, and I have continued to let them know it has been delivered, but I have not had any response. When I was told where to send the return I was asked to leave a note with my name, order #, and to mention it was a return. I printed out a copy of the email requesting that information, a copy of my invoice, and another paper with just name and contact information, order #, and Return. I wanted to make sure all my bases were covered. I emailed 1/8, 1/13, 1/15, and 1/18. No response.
