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October 2025 by Drew Washburn
Stacey was exceptional , knowledgeable and superior customer service
Always there to answer questions
Don’t lose this site manager
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September 2025 by Rochelle Watkins
Moving from Michigan to Wyoming was stressful, but Stacy in the office made things so much easier. She took the time to explain everything clearly, welcomed us to Wyoming, and even followed up with a call to see how our move was going. Her patience and professionalism truly stood out.
We looked at a few other facilities, but Stacy customer service is what made our decision easy. The facility itself is clean, secure, and convenient, and thanks to her, the whole process felt smooth from start to finish. If we ever need storage again, we’ll definitely be back Thank you
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September 2025 by Ashley Pankonin
I’ve rented from Security Storage before, and when I needed a unit again, I didn’t hesitate to come back. It’s now Magic City. The young lady in the office went above and beyond, she called me back right away, even stayed later to show me a unit. That kind of customer service is rare these days, and it made the whole process simple and stress-free.
I also really appreciate the convenient gate hours (6 AM to 10 PM), the easy access. The facility is clean, well-kept, and very secure. Overall, it’s been a great experience both times I’ve rented here, and I’d definitely recommend Magic City Self Storage to anyone looking for a reliable, customer-focused storage option.
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August 2025 by Kim Toedtli
Worst place I’ve ever rented from. Paid my unit on time every month. My storage unit was “broken into” and they never called me, never emailed me or anything. I have recieved emails of my monthly statements😂 i spoke with the manager who stated they can’t unlock it until there regular business hours and said if i cut there lock off they will press charges on me. I was never notified about a single instance but yet she told me they tried to call me and my phone was “disconnected”, my phone has never been disconnected . I have proof of all!!
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August 2025 by Vincent Victory
Needed a unit for my business. Stacy was very friendly and accommodating!!
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June 2025 by susan hyland
The girl that works there is not to be trusted. She locked the gate code after 5 days of me renting for $59.00 she was abrupt and telling me I had one hour to get my things out of storage, every time I go there she leaves early I had to pay on-line and she seemed mad about my coming and going she is not a very nice person.
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May 2025 by Ed Hollingsworth
Very good service to get a storage unit.
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May 2025 by April inwyoming
I rented a space for many years for business records and office related items, etc. The Dell Range office is very accessible and pleasant to interact with which is important to me. Emailed Bill reminders are very helpful. They offer a grace period and have an online payment portal or payment can be made at their office. All of those things combined is why I stayed for 14 years!
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April 2025 by Squatchy
Changed ownership, went downhill quick. Do not recommend this storage facility
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March 2025 by Mike Perry
Really clean and safe location. Great staff. Highly recommend
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July 2024 by John Brourink
I logged in to make a payment. It said I had a ZERO BALANCE. I just got a past due notice. This isn't the first time this has happened. They are unethical.
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May 2024 by Camille Maltais
Terrible customer service. They’re a bunch of liars!! Advertise 24 hour accessibility but it’s locked down at 5pm!! Claim late payments even though I have bank evidence of that not being the case. They also suddenly decided to go to auto pay without saying a word and overdrew my account because they decided to do whatever they want!! And the “lady“ in charge is rude!! Called and screamed into my voicemail! Then terminated stating 3 months of late payment when she used the auto payment and I have bank proof!!! Unprofessional liars!!!! And talking to her employee made me realize she’s scared of her! I’m glad I’m not working for her!!
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April 2024 by C S
I signed up at this storage almost 4 years ago. Yes I admit I'm not always on time with payments due on the 5th. a few days late several times in that 4ish years. Never once did I receive a call or email about being late. I even remember the lady waiving the late fee once. So I get a text from a friend at work that they are trying to get in touch with me. So I call them and was nice and told them I've been sick just have not made payment and I was aware it's late and I always made the late payment fee. She kinda yells at me on the phone and tells me I have 10 days to get out of HER unit. So I make the payment over the phone and after I realize she charged me more than what I would have owed with late fee. So I drive there, im still being polite, she kinda throws the bill/eviction notice at me and tells me I have been late several times and my contract says if im more than 3 times I think, I will be evicted is what she told me,
first time i was told this since signing contract , she even states i had insufficient funds. If I had insufficient funds I would think they would have auctioned my storage unit. But I have bank statements for every debit charge that went throughfor every month I paid. She said they been mailing me letters and they get returned. She said she called my job and they said I transfered. I've had the same number for the last 10 years and the same email. I may have been late yes, I do not remember the contract as it was signed in 2019 but this was the first I heard from someone. I emptied the storage unit and cleaned it out swept and all. Just kind funny how she tried so hard to get a hold of me, terrible customer service, rude, and raised/charged me more than I actually owed and I never once raised my voice I smiled and said ok. But just now I get an email telling me I owe nothing. Zero balance due. So how hard was it to send me a receipt but not email me and call my work, or call my cell which the number you had on file, throw a bill at me and accuse me of not paying. I don't know if it's new owners but they have the worst ungratefull customer sevice. Most storage companies have a grace period. This one does not. There is other places in town to store your belongings with a smile and not treated like I was.
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March 2023 by Theresa Clark
Great location, but had to use a closer storage unit
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March 2023 by Delilah Scott
Friendly and helpful staff.
