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September 2023 by Kurt Otterstein
So you have an amazing staff that will bend over backwards for their customers. I’m a manager and a 24 year partner at Starbucks and I wish we had people at my store like your staff
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September 2023 by Devan
A bit pricey but convenient with truck and pod rentals. Pleasant staff, clean, temperature moderated. I was not impressed by the confusion between operable storage hours when I rented there. It is only suggested to go during office hours as this is not a 24-hour location. Overall, would rent here again if I needed to.
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September 2023 by Kelly Lucero
I just have to say these guys (Brant) and gal (Lindsay) were fantastic. They went out of their way to make sure my hitch install went smoothly and were so nice. It’s really rare to get this level of customer service anymore and I was impressed. Thank you guys so much I really appreciate it. Definitely recommend the Countryside location.
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August 2023 by Osman D.
Unfortunately U-Haul has a different way of doing things when it comes to reserving trailers. They have the one way and return ones but luckily this one had one I could rent. I have to say they were probably the best one I've rented from. You can use the App to reserve what's needed at a great price. The best things was their guy came out and helped install and inspect the trailer before you took off. Usually they would give you a key and send you away...lol
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August 2023 by Jeremy Young
Great place for storage clean organized, convenient, elevators carts all the good stuff.
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August 2023 by Jeremy Martin
Your online check-in process is a bit difficult to use if the person checking in is not the driver of the vehicle. It asked for my picture, and drivers license and then told me I can't drive because I have a restricted license. Which I knew so I had another driver. And I was told to start all the way over completely with his information except for his phone number because the rental was tied to mine. It created confusion and made the check in longer than it needed to be. And this is the second time this has happened in about a year. Other than that everything was awesome. Still giving 5 stars.
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August 2023 by Carey F
This place is very clean, safe and worth the small trip outside of town. Highly recommended
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July 2023 by Google user
Your online check-in process is a bit difficult to use if the person checking in is not the driver of the vehicle. It asked for my picture, and drivers license and then told me I can't drive because I have a restricted license. Which I knew so I had another driver. And I was told to start all the way over completely with his information except for his phone number because the rental was tied to mine. It created confusion and made the check in longer than it needed to be. And this is the second time this has happened in about a year. Other than that everything was awesome. Still giving 5 stars.
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July 2023 by Diane Schmidt
Dude this place is awesome, however it could use some A/C since it's inside. Other then that great place to store your stuff
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June 2023 by Nick
Awfully expensive for some boxes, but they will buy unused ones back. They were so slow. I knew exactly what I wanted and I stood waiting for help for at least 20 minutes at the counter. The parking lot for normal customers is so small and the spots are almost unusable because they are grouped so close together.
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May 2023 by User
High prices, waiting 35 minutes to buy boxes however the woman was very nice once! Seemed like they're short staffed.
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January 2023 by Kylor Dillon
Best storage facility in Cheyenne by far! Temperature controlled units inside and the staff that work there are very friendly and helpful
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October 2022 by Arthur Brown
I rented a truck drove 4 miles put 2 gallons back in. The lady who rented me the truck did not go over the contract with me. When I returned it 5 hours later most of which were in there parking lot I was told to put the keys in the box as the lady was busy and trying to get out of there. Then they charged me a 20 after hours few. Because I did not call it in. They dis refund me half the fuel charge. But the GM was flat rude to me and made the piss poor training of her staff my responsibility. If you can avoid this place I would. I have rented hundreds of movies g trucks at least a hundred uhauls in the last two years and never had this happen before
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August 2022 by Nate Burgett
What started out as a good day gone bad, was resolved in a timely manner with no issue. I visited them for a trailer hitch install, and upon driving home on the highway, my passenger side tail light fell out and shattered all over the highway. I returned home and called them, this was on a Saturday, and they quickly alerted the manager and had me send photos for documentation. The timing wasn't the greatest, as I'm just a visitor here, so I did have to source out a tail light faster than they were able to on their end. Understanding of my situation, they agreed to reimburse me 100% for all charges and were very kind about it. The whole process took about 10 days. I'm happy that they gave me no trouble when I presented them with a problem, and they handled it professionally and timely. I'm only gonna give 4 stars because forgetting to screw in a tail light is kind of a no brainer mistake, but we are all human after all. I do still recommend going here for all your storage/hitch installation needs.
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August 2022 by Jessica Peterson
The staff here were so kind and went out of their way to provide help after we sat in a wreck on I-80 for nearly 3 hours. They checked and topped off fluids, gave us cold water, and helped us get back on the road (with recommendations for food options nearby). They felt like lifesavers during a difficult trip - thank you so much! Would definitely recommend this location!
