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January 2024 by Steve Brinker
You out here smoking dope or something? You almost just hit me with one of your box trucks after looking right at me. TWICE? the hell is wrong with you man
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October 2023 by Alana Martinez
If I could give 0 stars I would this guy needs shut down he is unprofessional and inconsiderate of other people does not need to be in the service industry.He told me he leaves at one and wasn’t willing to wait an extra five minutes for my help to show up (I’m a single mom and had my 7month old baby with me).
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September 2023 by Britton Ingraham (VWingAUDIbrit)
The fastest trailer hookup I've ever experienced. ? ? ? ?
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July 2023 by Kelli Cheshire
Thank you so much for the wonderful help. The gentleman who helped us was amazing.You plan to be our main location for renting trailers on a monthly basis.
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February 2023 by Rickie Holt
Whatever you do do not rent a U-Haul from this guy he is absolutely rude and disrespectful he has an attitude as soon as you walk into the door and then as soon as you do something that he dislikes he says that he won't rent to you absolute worst service ever guy's name was Troy
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December 2022 by Daniel Harris
They will close up early so dont plan on picking anything up past 2
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November 2022 by Amber Burns
Went there the other day at 245pm to get a trailer which was already reserved online and no one was there, sign on the door said closed early due to weather. Then went in the next day got called a liar and was adamant they didn’t close early and they were there and open till 3pm. Will never do business there again.
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October 2022 by Roxzo Trucking LLC
Had to really find where the actual place was. Easy dropoff and checked out using the U-Haul app. They were closed by the way. But still easy.
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August 2022 by Shylo Montague
Downsized to a smaller truck and we were charged the same price as a the larger one. We dropped the truck off at 3:00 and the office was closed, so we did the recommended key and park drop. We were charged another fee for using that option. Wasn't even told that in order to avoid this fee we needed to download an app and check it in ourselves. I guess we could have read the 5 page contract. lol Good customer service is giving all the pertinent information.
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May 2022 by charlie backurz
Had a reservation for a cross country move scheduled. Went to pick up a uhaul only to be told by the ultra rude employee that the reservation we made was there but we couldn't take it. The employee was rude from beginning to end of the process and did not help in any way at all. Do not recommend using this place at all.
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April 2022 by Bad Badda
Fast, friendly and honest. Vehicles clean and all worked great.
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December 2021 by j Lee
Cool staff. They took my trailer in with no issue.
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October 2021 by Beka B.
Awful customer service. Awful attitude. Working with corporate office to figure out what happened in my bank account. Waited at store for 40 minutes to drop off truck. I don't pay retail for BS. Spend your money ANYWHERE ELSE
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October 2021 by Mary Gabriel
Lots of one-star reviews for this U-Haul. They made a reservation for me online and then the day before I was due to pick up they left me a message that they did not have equipment available. When I called back I did not even get an apology but I got 15 ma'am about how they could not help me and it was not their fault. I load to do business with the people at this location and U-Haul in general. Go to budget or better yet rent from Enterprise where they don't charge you by the mile.
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September 2021 by Cie Patterson
This would get ZERO stars if possible. I reserved a truck for 2 PM on Saturday 09/18/2021 and as we were pulling up at 1:45 PM, the man was locking up and and LITERALLY RUNNING AWAY because he saw us pulling up. As this happened another truck pulled up, the people got out and when they found out the place was closed, they said, "That's Cheyenne for you." I was SO disappointed to hear that. I am not a native, but have called Cheyenne my home for 20+ years, have come to love this place mostly BECAUSE of the PEOPLE. One rotten apple did not spoil the bunch but it sure did disappoint me.
