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February 2024 by Nicole Stockton
Drove 1.5 hours to get my daughters makeup for competition and not once did the girls behind the counter come out to ask if we needed help. They just stared at us. After looking around we left and went to Sophra and spent 165. They need to really work on their customer service. We won't be coming back.
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October 2023 by Carey F
This store is always out of stock and they never have any of the sales the other Ultas do.
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August 2023 by Amanda Deans
I feel like most of the employees here are extremely vain . If you are not walking in with a face full of caked on makeup , you are automatically judged . I walked around the store for 30 mins with not even a greeting . Probably will just order online and only do returns if I have to here…
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May 2023 by Abby Lashbrook
I’m really not sure what happened to this store. It used to be reasonably well stocked and full of helpful staff, although the Casper location is always been cleaner and has more products. Today it looked like a bomb went off inside. Most of the shelves were empty or had very limited amounts of product. I didn’t see one section or brand of makeup that had even half of the amount of testers that should be there. The Ulta section had almost nothing; no testers and no products and everything was sticky. I saw stacks of empty boxes piled around the store and random shelves were filled with misc. items that didn’t correspond to the brands. I couldn’t find what I was looking for despite walking around for at least 20 min, and I didn’t talk to a single staff person until I checked out. I’ve never seen an Ulta in such a sad shape until today, although every time I’ve been in over the past year I’ve never been able to pick up everything I needed in one go. I really hate ordering online and would prefer to shop in the store but after today’s experience I doubt I’ll even do that. I hate posting negative reviews, but I haven’t had a positive experience in this store in over a year.
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May 2023 by Alyssa Alameda
Ashley gave me a nice shape and did same day brow booking, which was nice. She also ripped out a small chunk of my eyelid with the wax. Which was not so nice :(The store staff was also very kind & helpful over the phone, Jonathan helped me book/change appts with no problem when the website didn't work for me.
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February 2023 by ARYKA CHAVEZ
Do NOT book with Ashley, she rescheduled my hair appointment more then 3x and it’s been about a month since I originally booked with her. You may have better luck booking with Jonathan.
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January 2023 by Ally J.
This store is out of stock on everything. It's exhausting digging through the whole store trying to find something that hardly meets your needs. There are also many other items shelved in incorrect places so it's easy to grab the wrong thing after you've been in the store racking your brain trying to find something that works. Half of the products that are on the shelves don't even have price tags which is also very annoying. I spent a majority of my time trying to look products up on the Ulta webpage with the poor cell service connection the mall has. It was probably one of the worst makeup purchasing experiences I've had. I don't recommend wasting your time here. Shop online or go find another store in another city like Fort Collins, CO.
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December 2022 by Jessica Hall
The store is great. Avoid the salon. Twice now, my appointment has been changed or canceled with little to no notice. Never again
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December 2022 by Faye Imel
While some of the other employees were helpful, the person who checked me out was not friendly and I felt unwelcome as someone who is not knowledgeable in make up and hasn’t been in an Ulta in many years.
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November 2022 by Watermelon Sugar
❤️ ULTA I always get my cosmetics here how Morphe or Benefit,high quality and the staff is always friendly they know their job..IF U WANT TO LOOK EVEN MORE BEAUTIFUL U HAVE TO COME TO ULTA ❤️
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October 2022 by Last Chance Camp and Lodging Cheyenne
The Hair Salon is top notch and never too busy for walk in haircuts.☆ Get Scheduled or walk- in but ask for Ashley!
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July 2022 by Lauren Wimbley
Very dedicated and driven with the Benefit brow bar!! 100/10 would recommend! Stop by and get your brows did!!!
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July 2022 by Lisa Ansell
Customer service was amazing! I had ordered an item on the app and went to pick up item at store but they were out of a promotional item. The manager went out of her way to make sure I received a similar promotional product from my favorite skin care brand. I really appreciated her going above and beyond today.
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May 2022 by Haylee Chapoose
I love ULTA and am not someone who normally complains but something needs to give. The employee here named Hafsa needs some serious training and evaluation. I have had several bad encounters with her personally and every time I go in there and she’s working she is SO rude. I shop at at this location at least once per week and enjoy taking my time and sampling in the store. This employee seems to think I’m stealing as she will literally watch me the entire time I am in the store while following me around. During one of these follows, I selected my foundation shade and she came over and informed me that I looked like a different shade. I explained that I have been wearing the same shade for years and she proceeded to argue with me that it was too light, being extremely rude and forceful of her opinion. Todays trip was no different. She watched the entire time and then couldn’t seem to figure out the registers and had a huge line waiting on her. I can handle slow customer service as long as the person is genuinely trying, but she is so rude and argumentative. I try to seek out the other employees here because everyone else at this location is great, but she seems to be the only one who’s ever up front.
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May 2022 by Jessica Edmondson
I got my hair done yesterday by Ashley! She was amazing! My hair turned out great she took her time to make sure she did a great job! I love it!! Very good experience! I will definitely be going back to see her!! Thank you!!
