“Shout out to Derek, the manager, for making things right. I was traveling though the area when a flat tire late at night caused me to have to get a hotel and wait till the morning to get it fixed. I called first thing when they opened and was told they were busy but they could take care of it. When I arrived they said it would be 2 hours and they would let me know if it could be fixed or if the sidewall was shot. When a text message said the it would be another 3 hours, I called and spoke with the manager. At first he tried to explain, giving me all the usual excuses. When I stopped him and said it simply isn’t okay to get people to commit to their service and then not uphold their end of it, he promptly took care of it. He didn’t have a match to the tire, so he checked inventory of the store where I live and said they could order it. He put a brand new tire on so I could get on the road. As a courtesy for their delay, there was no charge. Shit happens. Most businesses just let the customer absorb their shortcomings. This man didn’t do that. He took personal responsibility and made things right. How refreshing! Well done Derek!”
Wheel And Rim Repairs
“Shout out to Derek, the manager, for making things right. I was traveling though the area when a flat tire late at night caused me to have to get a hotel and wait till the morning to get it fixed. I called first thing when they opened and was told they were busy but they could take care of it. When I arrived they said it would be 2 hours and they would let me know if it could be fixed or if the sidewall was shot. When a text message said the it would be another 3 hours, I called and spoke with the manager. At first he tried to explain, giving me all the usual excuses. When I stopped him and said it simply isn’t okay to get people to commit to their service and then not uphold their end of it, he promptly took care of it. He didn’t have a match to the tire, so he checked inventory of the store where I live and said they could order it. He put a brand new tire on so I could get on the road. As a courtesy for their delay, there was no charge. Shit happens. Most businesses just let the customer absorb their shortcomings. This man didn’t do that. He took personal responsibility and made things right. How refreshing! Well done Derek!”