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January 2024 by Viking Kennel
Rude front office staff ( male) when showing up late ,called in ( 30 mins before appointment time) to say we were running late due to weather conditions. When you are going to turn your customer away, tell them on the phone before they make the trip to the office, not after the customer is at the office. Customers pay your wages. Our time is as valuable as yours. You should train your staff to better communicate, and actually have better customer service .I won't return or recommend this office. Cheyenne businesses that respond like this, need to step their C.S game up. We will take our money where ,we feel we are being served as a valued customer. Since I work in a customer service driven industry, you have some work to do. There were no other cars in the parking lot, no other clients in the lobby, of the office , they did not have the interest in providing a resolution and owning up to their poor communication and C.S practice.
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November 2023 by Marcus Watts
Very professional and they went out of there way to make our puppy as comfterble as possible.
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November 2023 by Dan Vredenburg
Very caring staff, made my scared kitty feel comfortable. Clean clinic and knowledgeable Dr's.
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October 2023 by Crystyn Lasley
Staff is great! They really go above and beyond to make their patients comfortable. The facility is clean, scheduling was easy, minimal wait time in the lobby and exam room. Vet and tech were knowledgeable and supportive. Vet took time to hear and investigate all my concerns. Price was very reasonable and well worth the services. Was even able to schedule the follow up before leaving the exam room! Test results were followed impressively quickly. I Highly recommend this clinic!
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October 2023 by Kathy Dixon
Dr's Marcy, Magrum, and staff are fantastic. They're very busy, but still take the time to talk to you so you understand what is going on with your pet and their treatment.
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September 2023 by Tiffany Fleming
I am so thankful to have this vet in Cheyenne! My dog has severe anxiety when going to the vet but the team was thoughtful and patient during the entire visit. You don’t find a team like this very often! I highly recommend this vet for anyone with a pet (ESPECIALLY if they have anxiety!)Thank you all for keeping my pup safe, and calm during his visit!
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July 2023 by Kylie Almond
Everyone is very friendly. They will treat your fur baby with lots of love, treats, and compassion. They took my concerns seriously, and the best part is they are very affordable.
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June 2023 by Angela “Angela Marie” Mills
Stumpy injured his eye several weeks ago. It's been a long recovery for him. We Vist yellow stone every week to check on his progress. They are all so kind and patient with Stumpy and they explained everything before doing it and involved us in his exam. They made sure Stumpy was we were comfortable. They educated us about eye injuries, the potential of infection and what how the injury heals.
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June 2023 by H. Mark Krank
Excellent vets, thorough and detailed, no prejudice against big mouth dogs (I'm owned by Chows). Seems to be a bit of turnover in the support staff but any fumbling upfront is more than compensated for by the vets in back.
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May 2023 by Angela Mills
My Corgi has a swollen eye that started yesterday. This morning I called and he was given an appointment. The receptionist, the assistant and vet were all kind, caring and friendly. Stumps enjoyed some treats while they examined his eye. Turns out he has a scratch on the cornea and needs 2 different drops. They explained the medication and told me what to look for and when he should be brought back in if something flares up or is he starts rubbing his eye.
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April 2023 by Jakki Paik
The staff is kind, patient and knowledgeable. Took a canine in to get the mani-pedi treatment on short notice. They were able to see us the same day.
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March 2023 by Erica
Absolutely wonderful experience every time we visit! Dr. Magrum is so attentive and provides the best care for my pupper. Josh is always delightful and my pup loves to say hi to him when we're there. The front desk staff is always so friendly. So glad we found this place to care for my pupper!
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January 2023 by Audrey Hobbs
Love this place and Dr Marcy. She is great with all our critters.
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November 2022 by Daniel Reed
Dr. Marcie was questionable with how she treated us and our dogs. Pammy is absolutely incredible at the front desk and helped us when our 11 year old dog’s records got “deleted” instead of transferred with our 5 year old lab’s (the eleven year old has several surgeries and issues). Thank you Pammy for helping get Libby the right care! She is the reason i gave them 3 stars instead of 1 star.
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August 2022 by Christina Brown (Chris, Crispy)
Very very sad visit for me today (R.I.P. Ash. Dr. Magrum and her staff were over the top on care, sensitivity and customer care. They even sat with me afterwards and even did a paw print for me.
