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September 2023 by John Speed
My son and I recently rented a vehicle from Avis in Salt Lake City. Our reservation with that car was troubled from the beginning. By the time we reached Yellowstone National Park, the car's power steering had stopped working and numerous warning sensors were flashing on the dashboard. Instead of phoning the Avis Customer Support Center, we contacted the Avis location at Cody, Wyoming, since we were staying in a hotel at Cody. In fact, we drove to the Cody airport and discussed the situation with a lady at the Avis counter (unfortunately, I forgot to get her name). Clearly, from her apathy, she could not have cared less about our situation and did nothing to assist us. She told us that she had no available cars, although I found numerous cars available at that location at that very time via Avis' website and on the OTAs (online travel agencies). It was abundantly clear that she simply did not want to be bothered with our problem. After this disappointing encounter with her, we dove over two hours to the next closest Avis location at West Yellowstone. There, we were promptly and professionally assisted by Doug, who acted as if it was his greatest pleasure to help get us in a fully operational car. Thanks to Doug our vacation was salvaged. And so... my suggestion... if you are in the area and need a rental car, do not waste your time with this Avis location. Make the drive and get your car at West Yellowstone!
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November 2022 by Richard Mihalik
Saved our vacation with a high quality rental while our car was getting a warranty repair in Cody.
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July 2022 by Andrew Garris
Avis car rental was able to get us in a rental fairly quickly when we had some vehicle issues on our trip from NJ to Cody! While not cheap, we were able to tour Yellowstone and the Tetons as well as the surrounding areas and in town while our van was being repaired. Easy to get in and out of. Friendly staff!
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July 2022 by Avril Phillips
Speedy service and super convenient. Reserved a mid-size and got a super efficient AWD hybrid. Good job!
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June 2022 by SUNDAR THIYAGARAJAN
Very good service considering the small airport and 1 staff member. Got the expedition max (premium suv) as promised which was big enough to accommodate 2 big suitcases and 7-8 of us. Vehicle was in excellent condition and performed very well considering we drove from Cody to Yellowstone and back. Also good mileage around 22 mpg. Highly recommend this rental facility.
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June 2022 by Lodie Smith
If you get a rental, I hope you get Kodi to serve you! We had a different lady at first and were having difficulties and basically did nothing to try and help us! But Kodi was amazing. Customer service is about trying to do everything you possibly can to help and she went above and beyond for us! And so nice and friendly! She should be recognized! The Avis survey didn’t give us the option to mention her name!
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June 2022 by Carmen Rodriguez
Avis and the team at the Cody, WY airport were very helpful and convenient. It was a pleasure to deal with the staff.
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May 2022 by Jeff Krech
I give Erin at Avis Cody Airport 5 stars 5 times over! She was super helpful in getting us into a vehicle after our van was totaled. And, she continued to support us when we needed to keep the rental for a couple more days and to drop it off in a different location. She/Avis was a vacation saver!
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April 2022 by Justin G
I called avis in advance because I was worried about trying to rent a car with a debit card. The customer service rep assured me that i would be able to do so. He told me that this location accepted debit. I said ok great and booked a reservation a month before my trip out to cody. However upon arriving to cody the counter had a big red sign that read no debit accepted at this location. So basically i was just stranded at the airport. Luckly for me hertz rent a car hooked me up. Avis almost ruined our vacation. I wouldnt recommend this place.
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June 2021 by KELLY LAFORCE
Very easy to access rental car. Was given an automatic upgrade. The helpful staff stayed after hours when we arrived late.
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June 2021 by Mike M.
Very friendly staff and accommodating. Vehicle was clean and we had no troubles on our trip
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June 2021 by Phil Elliot
Easy pickup and drop off. Car was clean and had no problems.
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May 2021 by Chris Koob
Picked up my Avis rental car at the Cody WY airport FBO. One of the most pleasant rental experiences ever. The car was ready, clean, and in perfect condition. Drop off was super simple and quick too. Very happy with my Avis experience.
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April 2021 by Ryan Donnelly
Erin was the associated who assisted us and the first person we met in Cody. She was super nice and amazingly helpful with the rental and our trip. She gave us great conversation when we returned and it was nice to work with someone who made us feel comfortable with driving in the area. The 2020 ran 4 was a great car and the gps was a life saver.
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June 2020 by Doug McGrath
I had wonderful service. My flight to Helena was cancelled so accommodation and car booking there was not possible.An emergency reschedule got me into Cody and the lovely team there set.me up with a Buick Enclave. It was a brilliant vehicle in which we did 3000 miles through some of America's most stunning scenery. Without the Cody Avis team rising to the occasion we were stuck.11 out of 10 for compassion, customer service and old school hospitality.Beautiful ladies.
