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January 2024 by Fibroman
I will be visiting to get new AR
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December 2023 by Chris D
Called customer service with an issue with a gun I bought and a busted stock. Andy helped me and fixed my problem asap. Will do business again
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November 2023 by Grant Keglor
LONG REVEIWSo I placed my order about 7/8/22 and it was delivered on 10/10/23. They were pretty close with their estimated time of completion, of course I knew that going in that it would be a long wait time. I opted for the standard model 89 with the only custom option being the "fancy" walnut. It is beautiful wood. The fit and finish in my honest opinion is a 10/10. The wood is a little big in spots but the at is done purposefully because of expansion and contraction of wood over its lifetime, no problem. No tooling marks, grinding marks or even scuffs on the wood. Internals also look like and feel perfect. No sharp edged on anything. Screws are all flush and haven't been chewed up by the gun smiths assembly of the rifle(I've had issues with other companies doing this in the past). The grip is large, bigger than I thought. Definitely bigger than any Henry or Marlin 45/70 I've ever felt, but it's not to big. It feels very nice in the hand and it definitely fits the rifle. Fore-end has a good swell and definitely will fit big or small hands. It's a slightly heavy gun but I've always liked the way heavy firearms felt. It's not ridiculous but you can definitely feel it. It doesn't rattle if you shake it like every other lever gun I've had. The action isn't stiff but it's definitely not something you can work with one finger. You have to be firm about it from start to finish, not overkill but you have to follow through from beginning to end and it runs just fine. Cycling was perfect with 3 different loadings, I'm not a perfect shot at 75 yards by any means. But I would say it's accurate, I'm the issue not the rifle. Recoil is about as bad as a 45/70. Im not terribly recoil sensitive, but I don't think it's bad, especially not compared to a .500 revolver! I love this rifle, it's one of the few pieces that will never be for sale, I'm very indecisive about what I want but this is definitely one that will be my daughters when I'm old and gone. Now, before you purchase one of these or even think about it I want to make a few things clear before anyone bashes the company or has a sour attitude about what they're getting1. They are expensive, very expensive. You are getting quality materials, from front to back it is built with the best materials. Craftsmanship is top notch, even the twin screws on the locking lugs and lever are a solid design to prevent them from becoming loose.2. The wait is a long time, I waited a bit over 1 year for mine, but they are built by hand, one at a time. You get in line, pay for it, and forget about it until it's time (trust me it's best to forget about it and not drive yourself nuts waiting). I understand why they take so long, it's nothing new, they are upfront about lead times and you should appreciate what they are doing to build these. Just be patient, I've waited upwards of a year for custom boots and it's worth it every time.3. You're getting a .50 cal lever gun. That's enough for me.All in all I love it, I thank everyone for working with me and being patient with me over the last year, they're good folks. They're very kind, very understanding. Anyone on here crying needs to just relax and give them a minute to work with you. They will work with you, just chill out and be kind. I promise it's worth it. Thanks Big Horn, you build a fine rifle and gained a life long customer and friend.I apologize for me misspelling any words or rambling like an idiot.EDIT: I would like to retract one of the above statements, The action after cleaning and lubricating the rifle, feels like a Completely different Action. I can operate the lever with one finger, now you still have Be very firm when cycling it to properly eject and chamber, the next round. But it is smooth as butter from start to finish. It reminds me of the old Winchester 1887 Lever, action, shotgun, while that shotgun was not nearly as reliable, you have to be very firm with the action to g
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September 2023 by smokem1956
I paid $2900.00 for a 500 Automax rifle and it would not cycle correctly leaving a live round stuck in the receiver. To get the round out, I had to drop the lower assembly and remove the carriage bolt and charging handle assembly and use a small screwdriver to get the round out?? Also I paid for a 9 round mag I never recieved because of a “ backlog.” I sent the rifle back two weeks ago and when I called Kari, she told me that she would call me back with an update on it. Never did. Customer service?? I think not!
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August 2023 by J J
Have been waiting far too long for a model 89. Did not honor pricing for premium features from order date which seems kinda disrespectful to your customers who invested down payments and have been waiting over a year and half. New customers ordering new rifles now should pay the drastically increased prices. I'm sadly not even excited about receiving it at this point because I got my hopes up and then let down each time I contact to get an update just to be told longer and longer. All the communication has been 1 way.Received my model 89. I'm pleased with it but everything above stands. Upgraded to 4 stars because of the product. But the experience prevents 5 stars
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August 2023 by Michael Danubio
HELLO EVERYONE!!!I PURCHASED MY AR500 RIFLE FROM BIG HORN IN OCT OF 2021. I HAD PREVIOUSLY PURCHASED A S&W .500 MAG REVOLVER, I LOVED THE PISTOL!!!. I THEN SAW THE AR500 ON BIG HORN'S OWN VIDEO'S AND ON KENTUCKY BALLISTICS CLEARLY SURPASING IT'S BIG BORE AR PLATFORM COMPETITION!!!!! THIS SEALED THE DEAL!!!ONCE I GOT MY AR500, I GOT AMMO FROM MAGTECH, BUFFALO BORE, UNDERWOOD, AND STEINEL ALL FUNCTIONED FLAWLESSLY!!!EVERYWHERE I TOOK IT TO SHOOT IT'S THE STAR OF THE SHOW!!!!I ABSOLUTELY LOVE THIS RIFLE!!!!LEVER GUN IS NEXT!!MIKE D.
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June 2023 by Pow Ding
Bruce Milton here. My experience is almost identical to that of Jason Kilpatrick. I paid a deposit for a Model 89 on 17 February 2021 and since then have received the same litany of email and telephonic excuses as has Jason. I might add that all correspondence was generated on my end; there were no unsolicited explanations/progress reports describing and/or apologizing for the continuing delay. I understand there have been real world challenges of late, but to hold my deposit hostage for "issues beyond their control" and not issue me a refund is a poor example of customer centricity. BHA's manufacturing roadblocks are not of MY making and to expect me to just wait for an apparent indefinite (almost 22 months and counting so far) period is disappointing at best. My experience with BHA has been quite unfavorable and the excitement I initially harbored about their product has definitely waned.Update: My Model 89 actually arrived almost exactly two years to the day from when I ordered it. I am quite pleased with the product, glad I ordered it, but still stand by original remarks.
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April 2023 by Jason Kilpatrick
Follow up to my review below. Originally I rated Big Horn Armory a 1 star for the reasons below. I received a call last week that my rifle was ready to be built and the balance was due. After emailing back and forth with Kari (BHA is very lucky to have this lady on their team, she was very helpful and emphatic) and explaining my frustration, BHA and Kari offered a solution that I felt went a long way to make up for the original frustration. I run a business and customer service is everything. People will soon forget a cheaper price, but a bad experience ( or a positive one) will not soon be forgotten. Thank you Kari and BHA for the steps you took, I do appreciate it very much. Looking forward to receiving my rifle shortly.(Original review from Dec 2022) Ordered a Model 89 in March of 2021. Paid $1000 deposit and told it would ship around Dec of 2021. No communication. Called Feb 2022 and told they were moving to a new location and production was on hold. Advised to call back in April of 2022. Called in April and was told check back in August. Called in August of 2022 and told they had no receivers and were waiting on milling machines before production could resume. Was also too there were roughly 250 firearms in front of my order. I understand that Covid changed things and I can appreciate moving to a new location to increase productivity. I have a major issue when I am told excuse after excuse and refuse to refund my deposit.Curious to see if any action is taken by management or if I have simply funded their move and upgrades with no expectation of my rifle.
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March 2023 by TC Johnson
Bought my AR500 a year ago over the phone. Had it ten days later. Has run flawless. Bought two 9 rd mags with it, and they had a failure to feed issue. Did some slight bending at the tops and they work fine now. Added a GPS expanding bipod to the forestock. Its a hitter/quitter up close. 100 % satisfied.
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February 2023 by Stephanie R
I was blocked from their Facebook page after posting my honest review. I waited for 2 years and it was supposed to be in my hands a year ago. No rifle as of today. They’re refusing to give me back my refund. Bryon Worthen I want my money back. The original guy no longer even works there. I wonder why. Read all of the reviews. This was our hard earned money. This company is a scam!
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January 2023 by J C
Great guys and girls there at the shop!Fine quality! I've seen their work.ONLY COMPLAINT; Bought a decked out Spike driver. With all the extras, just South of $7,000, and wasn't provided with or had the option to purchase a thread protector. Waaaaaa, waaaaa........
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January 2023 by Lonnie Bassett
Ordered a model 89 500 SW in November 2020 through my local dealer. It is now February 2022 and still getting the same story. No receivers and no refund of deposit. Just wait and we will eventually get around to it. Always blame covid for delays.
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January 2023 by The Nugget
The business is suffering the same as every business right now... also their phones are as of now on this date having some issues... so I told if the line is suddenly disconnected, it is not them hanging up. Looking forward to doing business
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January 2023 by Justin larcom
I ordered an ar500 November 1 2022 online after hours and had to cancel the order before they opened the next morning due to some unforeseen circumstances … here it is December 4th 2023 and still haven’t received my $2300 refund . Seems like excuses are all they sell here .Judging by other reviews a good old class action lawsuit might be in order .
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January 2022 by James Henrickson
Very knowledgable staff, but no follow up, really want a new Ar 500 but get different pricing everytime I have spoke to them. Understand others working on same platform, guess ill wait and see
