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May 2023 by Aman Tewelde Mebrahtu
This place is God put in this area, they really care about the customer and know their engines! Jeff was amazing I had paccar engine they couldn’t read the codes due to software variance but they gave me support troubleshooting and technical service. They didn’t even let me pay after working for over an hour with me in cold outside.Thank you!
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November 2022 by Alex Gutierrez
Great parts staff. Helped me out right away. Got me the right parts for my. isx 15. Thank you much.
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September 2022 by Bob Fallin
I called on a Monday and talked to Alex and explained my Generator in my rv would not start. He made room for me on Tuesday which was also the day we were passing by on our way to Yellowstone. We got there at 9am and he set me up for next in line. At 10am, the tech Bryan who came out and walked me thru the problem and gave me great insite on operating Onan generators that the manual doesn't discus. Great stuff!. Thanks to Bryan and Alex! I was on the road at 10:30am!!
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July 2022 by Harold Teer
I cannot say enough good things about the Gillette, WY Cummins Service Center. We were 3,000 miles from home in an RV headed to Alaska when a fuel line on the generator started leaking. Ted in the service department was able to work us in that day so we made a 2 ½ hour detour to reach the service center. They quickly found and fixed the problem and sent us on our happy way! I would drive 6 hours or more out of the way to use this service center. 5 Star rating!
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August 2021 by Colleen Sue
On the phone scheduling we were very impressed, we were able to stay on site for 7:30am appointment. We were only there for annual service. Now for reality!1. We had to call office at 7:50 to make sure we weren't forgotten, was told our guy was on the phone and when he got off, they'd let him know.2. The tech showed up and didn't really care if we were there or not. When asking questions he shrugged his shoulders and acted like we were idiots for asking. When asked how long he thought it might take, again shrugged shoulders and would call when it was done. We got at least half a day. We're in a motorhome and have reservations down the road, if we were going to be late or not make it that night, I needed to call. Needless to say, we left our home, not feeling very confident.3. We return to Cummins at 2, can we help you? We explained we are the people with the motorhome being serviced. Ok, the last door on the left is the waiting room. Fine! It would of been nice if someone offered to check on it, let us know how much longer, no big deal, just a courtesy.4. We received the bill, the gentleman that gave us the bill really didn't want to go over with us. It was a bit more than we anticipated, but not surprised. Almost $2000 for a service! Almost $1300 in labor, $265 an hour!!!!! WOW!5. We own a Country Coach, not a Holiday Rambler! Sorry Holiday Rambler, but that's an insult!!! This Cummins knew nothing about our coach!NEEDLESS TO SAY, WE WILL FIND A DIFFERENT CUMMINS! We've been pleased with other Cummins, so it's not the company.
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June 2021 by Roman Lokshin
Just some really good people working over here above and beyond! Ask for Ted he will help you out! Thank you guys!
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October 2020 by Ernest Brothers
Had good experience getting parts through parts department for my Onan. Getting it fixed was different. Was told needed water pump which took service dept a week to get and longer to install. Now have major water leak and need reschedule an appointment for them to assess ? Not best customer follow up.
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September 2020 by Gary Knarr
fast services and friendly customer service
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August 2020 by Nancee Dennison
We limped into Cummins in Gillette, WY last week. We were fortunate enough to get Nicholas as our technician. He did an excellent job and we were out in 2 days.
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August 2020 by jon halverson
Professional Con ArtistsTried to charge me $411, for removing six screws and telling me my generator on my horse trailer was locked up and needed replaced with a $4000 one and when I said I'll wait to get one they drummed up some BS charges and expected payment. They didn't even put it back together. Will never use them again they are Crooks!!!!!!!!
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July 2020 by David Blanton
excellent group of people work here. very friendly and absolutely professional. thank you for the prompt service.
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July 2020 by TJ M
I can't say enough good things about this place. They were honest, reliable, accommodating and friendly. Their follow through was top notch. My husband and I were boondocking out near Alcova when our generator when out! We called this place and the next day we were headed that direction. They isolated the problem, got us fixed and the part that impressed me the most is they had very strict Covid-19 rules for the safety of everyone! If you are in Wyoming and need help, if you called Cummins in Gillette you will be taken care of!
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February 2020 by Adam Rennick
I had some general Cummins questions and other questions regarding shipping options. Jessie not only gave me the answers, she even helped me navigate the warranty information available conveniently online. Thank you!
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October 2019 by iHaul Oversize Inc
It’s been a year, since these guys replaced defected turbo on my KW. Still pulling strong. Thank You!
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September 2019 by Lonnie C
Very professional staff. The mechanics will even come out to service desk to help you solve a problem if you are having trouble DIY your repair.
