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November 2023 by Bj C.
Wont let you exchange a new in box Large Milwaukee heated coat for a Medium one without receipt or gift receip. Manager Brooke did say I could exchange the large for another large. What? if the first large was too big, why would I want another just like it? Brooke soundEd as dumb as their policy trying to explain why I could only exchange a large for a large and not a large for a medium. As usual, Home Depot's customer service sucks, but rest assure, you can walk in at any time and find 10 associates standing around talking to each other and looking at their phones.
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August 2022 by Johnny Heath
Always a great place to shop at
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August 2021 by Thomas Dwyer
Great people, go there if you can
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June 2021 by Jared Golinvaux
Card reader does not accept any mobile payment options.
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May 2021 by Chuck Munson
Found everything we were looking for and great customer service
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March 2021 by anthony carlson
Very nice the place was very detailed and great staff.
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November 2020 by Valerie B.
We have just gone through a bad couple of months. Stove stopped working. We went to Home Depot in Gillette to order a new one. Came home and the dryer was grinding. Back to the store to order a dryer. Both were pleasant experiences. Great customer service. We were told deliver times were 30 days out, but both came in before the projected time. Delivery service is great. Jason and Marcos are both prompt, professional, friendly and I do believe they would go out of their way to make sure we were satisfied. We have no complaints
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July 2020 by Oksana Spencer
I like this place because of variety of flower pots and plants. Reasonable price and quality!!!!
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September 2019 by Mark Lanning
i just called in to home depot asked to speak to window department after 25 minutes someone answered and then hung up[ no way will i call back to waste another half hour
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July 2019 by Sarah Eaton
I wish that I could give ZERO stars. We ordered custom kitchen cabinets March of 2019, they arrived April 19th 2019, damaged, with missing pieces, and with incorrect pieces ordered. We went back into the store 3 more times after this to get this situation fixed. Beginning of May we were told that all the missing/ incorrect/ damaged pieces were re-ordered. 6 weeks later i had left the store multiple messages and sent multiple emails to check and see when these would be deliver
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October 2018 by Karen Holt
I love the new Keyhero app at my Home Depot! See an associate for details today!
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July 2018 by Konnie G.
I ordered a Samsung washer/dryer set from the Gillette, WY Home Depot on 7/3/2018. I was told at the time that they would be delivered in 7-14 days. On day 14 I called to check on my order status, only to have the store act inconvenienced when I wanted an update on my washer and dryer (when I've been without them for three weeks at this point and using a laundromat for our five kid family.) I was told that they would see if my things were on the truck when it came in and I could call that afternoon. I finally called back and talked to the store manager, who told me that while it generally takes 7-14 days to deliver, it can take up to 45 days, which NO ONE mentioned to us when taking our money. I told the store manager that I had been told 7-14 days, and he said that even if it were delivered today, it could be several days before it is delivered to my home. However, he took my name, number and order number and said that he'd try to look it up later. I was called back an hour later by the same associate who helped me the first time, who was pissed off that she was calling me back, and stated that it would be another week before my W/D would even be in the local store. When I attempted to express my frustration to her in order to try to find a solution, she said to me, "Don't bother wasting your breath complaining to me, it's not going to do you any good." I finally had to hang up. I called the corporate number, who was also less than concerned with it, who told me that it would be a 7/24/18 delivery most likely and then deliver days after that. Surprisingly, I got a call yesterday from the local HD store that my W/D actually HAD come in the day before and they could try to deliver it by about Saturday. My husband decided we needed it before that, so when he got off nights this morning, before going to bed, he went and picked them up and installed them. THE DRYER DOESN'T WORK AT ALL. AT ALL. I had to call the appliance line, who told me that they will put in an order for an appliance company to call me within the next day or two, but it could be up to TWO WEEKS BEFORE I CAN USE MY BRAND NEW APPLIANCES!!!!!!!!! My husband and I just bought a home that we are in the process of renovating. Needless to say, HD likely won't be getting any of the $100,000 in money we are going to be putting in this house!
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March 2018 by Tamara Cool
I tried to call your store today to procure a part for my dryer. The phone rang and rang and rang and rang and actually just went on answered.. I hung up and went to Amazon and bought the part with next day delivery. If you want to stay in business, try actually doing business.