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November 2025 by Kimberly DeBusk
This Bank gives me hell everytime I go through the drive through.
First couple of times I sat for 15 minutes with no one else in line. Today I have to fill out a withdrawal slip? Ok?
I sign it put my account number after looking up info on my phone.
She ask me for the last 4 of my social.
I send the slip back through, then she says what is your name, I said, its on the slip, then I told her, then she says. I need your ID.
What?
So I send the ID. Ok so thats 5 forms of identification.
You want my passport next?
What in the WORLD!
She said we are just msking sure who you are.
I wanted to say, well, who are you?
I do hate this Bank with every fiber of my being.
The app is horrible also.
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July 2025 by Deb Morgan
Went to Pinnacle Bank and talked with Pam about getting a loan for new flooring! Was treated with the utmost respect and was given the loan! Thank you Pam will continue to do business with Pam and this bank
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April 2025 by Seth Iken
All of my experiences with Pinnacle Bank have been positive. They have great customer service, kind employees, and they seem like they genuinely care about their customers. Great bank that I’d definitely recommend!
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February 2025 by Tannor Lazzaretti
Always the best all around
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October 2024 by Tori Jacobson
Friendly service and always willing to help when needed. Great overall bank
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October 2023 by Ethan
Very friendly! I have no issues!!
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July 2023 by MileHighMadness307
I went through Pinnacle specifically Pam to here recently to get a loan on a pickup. It was my first time getting a loan and Pam was more than amazing. She walked me through every step and made it go as smooth as possible working around my schedule and helping me start building more credit. I can not put into words how great the experience was but I would highly recommend Pam and Pinnacle to anyone.
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February 2023 by Patrick Howell
Pinnacle bank is the best bank in gillette. I have never had a negative experience there. Pam Munoz and Christina Brink are the best!
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February 2023 by Brannan Benson
ill always recommend pinnicle to anyone im known by name and always greeted with a warm welcome i've done a lot of business with pam munoz no matter what i need she does above and beyond for me any questions are never left unanswered if you need a better banker and or loan officer go to pam!
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January 2023 by EmberAzer
Very friendly! I have no issues!!
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November 2022 by cody blanthorn
Left because they stole $2,000 out of my account and refused to refund the money.
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September 2022 by Karri Floud
If I could negative stars I would. Don't go to pinnacle to get a mortgage because they don't know what they are doing when it comes to pre-approval of loans. I got my pre-approval signed the first round of paperwork and was told if there was any problems they would call. 2 weeks went by and never heard from them so I thought all was good. I called just to check in and the loan officer drops the bomb that the loan can't be approved now, 2 1/2 weeks before closing. I did everything that they asked me to do in terms of getting info and stuff and they didn't do their part. Then they make it seem like they are a hometown bank and the loan stays local. Nope that's a lie too because the minute it closes they sell it to investors from God knows where. I went in and closed my personal account and so did my family members. WORST BANK EVER.
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February 2022 by T Williams
This has got to be the worst bank in Gillette, the management is horrible. Tellers are friendly but the “higher up” are not helpful in anyway at all. Very “cocky”
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November 2021 by Mariah Jeffery
We have three commercial loans with this bank. They have been nothing but easy to work with an efficient. They have gotten deals done for us that other lenders could not. I highly recommend this bank, especially the Gillette branch. We have had good experiences with the Cheyenne branch as well.
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August 2021 by Gr Basham
Staff has always been friendly and helpful. Would highly recommend pinnacle for all your banking needs.
