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July 2023 by MileHighMadness307
I went through Pinnacle specifically Pam to here recently to get a loan on a pickup. It was my first time getting a loan and Pam was more than amazing. She walked me through every step and made it go as smooth as possible working around my schedule and helping me start building more credit. I can not put into words how great the experience was but I would highly recommend Pam and Pinnacle to anyone.
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February 2023 by Patrick Howell
Pinnacle bank is the best bank in gillette. I have never had a negative experience there. Pam Munoz and Christina Brink are the best!
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February 2023 by Brannan Benson
ill always recommend pinnicle to anyone im known by name and always greeted with a warm welcome i've done a lot of business with pam munoz no matter what i need she does above and beyond for me any questions are never left unanswered if you need a better banker and or loan officer go to pam!
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January 2023 by EmberAzer
Very friendly! I have no issues!!
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November 2022 by cody blanthorn
Left because they stole $2,000 out of my account and refused to refund the money.
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September 2022 by Karri Floud
If I could negative stars I would. Don't go to pinnacle to get a mortgage because they don't know what they are doing when it comes to pre-approval of loans. I got my pre-approval signed the first round of paperwork and was told if there was any problems they would call. 2 weeks went by and never heard from them so I thought all was good. I called just to check in and the loan officer drops the bomb that the loan can't be approved now, 2 1/2 weeks before closing. I did everything that they asked me to do in terms of getting info and stuff and they didn't do their part. Then they make it seem like they are a hometown bank and the loan stays local. Nope that's a lie too because the minute it closes they sell it to investors from God knows where. I went in and closed my personal account and so did my family members. WORST BANK EVER.
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February 2022 by T Williams
This has got to be the worst bank in Gillette, the management is horrible. Tellers are friendly but the “higher up” are not helpful in anyway at all. Very “cocky”
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November 2021 by Mariah Jeffery
We have three commercial loans with this bank. They have been nothing but easy to work with an efficient. They have gotten deals done for us that other lenders could not. I highly recommend this bank, especially the Gillette branch. We have had good experiences with the Cheyenne branch as well.
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August 2021 by Gr Basham
Staff has always been friendly and helpful. Would highly recommend pinnacle for all your banking needs.
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July 2021 by Jessica LaCour
Love Pinnacle! They have been my bank for years, and the customer service is five star!
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June 2021 by Jim H.
These folks know what they are doing, support our community and can help you with personal & commercial banking, mortgage lending, savings, and more. I have been working with this bank personally and with clients purchasing homes for about 12 years, and it is always a pleasure to walk into their lobby.
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April 2021 by Daniel Hammond
Great help, great communication, very friendly, and great banking services for my needs. THANK YOU PINNACLE
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March 2021 by Cody Ellenson
I went through the drive through last Saturday morning, the teller at the window was so pleasant. Highly recommend pinnacle bank.
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March 2021 by Joel Floyd
Always have a great experience with Pinnacle. The tellers are always friendly and provide great service
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February 2021 by Amanda LeClaire
My husband and I had a joint checking, savings and business account here from 2019 till Current. We have been attempting to close our account for weeks. There is no communication and honestly no respect from this bank. It has been a horrible experience and definitely would not recommend them to anyone.Update: my husband and I have been trying to close our accounts for two weeks. I emailed Michelle a plan of how I would transfer the money to my new account. She took it upon herself to mail a cashiers check for less than the amount that was in the account so now I still have money in the account and no clue when I will be receiving it. I definitely would not recommend using this bank. Worst service and sense of direction I have ever seen. They aren’t even worth the star I gave them.
