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January 2024 by John Joiner
Honest and great place!
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January 2024 by Kevin
While out on a cross country road trip my truck broke down leaving Jackson hole mountain resort. Through a recommendation from a local business and the triple A tow truck driver I arrived at Auto Tec. My truck ended up needing a new radiator, coolant, idler pulley, and serpentine belt. Levi treated us like family and made sure that I was on the road the very next day by lunch and gave me a fair price for the work needed. Most mechanics aren’t great but these guys are. Thank you Levi for getting us back on the road!
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December 2023 by Riley McEvily
Service was awesome! Was broke down mid road-trip and they had me in and out within a day
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November 2023 by Judy Anderson
I have been a loyal customer of Levi & Jimmy from the first day Levi opened his new business. I also moved my company’s fleet of vehicles to his care. I knew Levi from his previous job at Shervins and appreciated his honesty, fairness and empathy for his customer as well as he excellent skills as a mechanic. I am amazed and baffled at the couple negative reviews given to Auto Tech and felt the need to tell my most recent experience to demonstrate all the care and concern I was shown. On the way to Denver my car overheated 30 miles east of Rock Springs. We pulled off at the first exit where there were no services. I called Levi and he spent a good half hour on the phone walking us through things to check and what to do even though he was extremely busy. After the car was towed in, he found a hole in the radiator which I was shown. He replaced it, test drove the car and it appeared fixed. However, on my 65-mile ride home the car overheated again. I had it towed in and the thermostat was found to be faulty. He replaced it but I again had overheating occur on the way home. I had it towed in and after trying 3 other thermostats he determined that Subaru designed it so that only their thermostat would work. Levi fixed it, reduced the labor charged, test drove it over an hour and I picked it up. I drove 65 miles home and was happy it was fixed. Two days later when I had only driven a couple miles the heat light and brake light started to flash. When I called Levi, I said I would have it towed in but that I had used my free tows with AAA. He told me instead that he would send a mechanic to my home 65 miles from Jackson. He thought it was the computer needed to be reset. Two of his employees showed up in case they needed to drive it to the shop but with their diagnostic computer and Levi’s directions on the phone, they reset the car’s computer and all the idiot lights turned off. They test drove it and all was good. I forgot to mention that this was the day before Thanksgiving and business was booming at the shop. So, for the couple of morons that complained about Auto Tech consider this. Do you blame a doctor when he finds his initial diagnosis was correct but not the only thing wrong with you? Of course not. You thank him and follow his advice on the other issues. A doctor has the advantage that the patient can communicate with him. A mechanic not so much. Levi gives the best service and tries his hardest to give you the most cost-effective solution. By the way I am retired so the extra miles Levi went to help me was not because of the fleet of cars he services for my former employer.
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October 2023 by Matthees M
Our car was making some loud noises by the tire and another company that looked at it said it was the wheel bearing but didn't have time to fix it. We called Auto Tech Thursday at 5pm and they agreed to look at it Friday morning. It was in fact not the wheel bearing and a loose bolt so they tightened it up for us and sent us on our way. Saved us several hundred dollars and were accommodating at getting us in last minute.
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September 2023 by Ryan Johnson
First Issue: I had Auto Tech do some brake work on my truck. I chose Auto Tech because they were the first shop that could get us in. Not long after they completed the brake work (about 50 miles of driving), the wheel fell off. See picture. To their credit, they worked with us to put the wheel back on. After fixing the wheel that had fallen off they made sure to tell us to come back after about a week or so they could make sure the lug nuts didn't come loose again (wish they would have told us this the first time).Second Issue: The carrier bearing broke. We paid Auto Tech to replace it. They used a carquest part. 6 months after putting the new carrier bearing in, it failed. They charged us to replace it a second time and again used a carquest part. Three weeks after the second bearing was replaced, it failed. Autotech told us that heavy trucks might require a part from the dealer (shouldn't we have used a Dodge part from the beginning?) After the second fail, they got the bearing from Dodge and it worked great. To their credit, they didn't charge us for the 3rd fix. After multiple visits the truck sat at autotech for weeks while we waited for the bearing issue to be totally resolved.Third Issue: We also paid autotech to replace the pitman arm which helps with steering. Three months after fixing the pitman arm, the steering wheel became very loose. I took the truck to another mechanic and they discovered that when autotech replaced the pitman arm they didn't tighten a bolt on the pitman arm down all the way and this is why the steering was loose. We had to pay the new mechanic to fix it.Autotech told me on numerous occasions that the truck is old and the front end needs replaced. Fair enough. However, the age of the truck has nothing to do with correctly tightening bolts or using the wrong parts.There are other mechanics in town with better reviews. Wish I would have done my homework before choosing Autotech.
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September 2023 by Brandon Burnaugh
Unprofessional, and not just their customer service. Absolutely broke my cars system, was in and out of their shop for weeks leaving each time worse than it came in. Ended up getting stranded in hoback after test driving it after picking it up, had to get it towed and was dropped off at yeti in south park where it was an estimated $10,000 engine repair. Levi takes no accountability and I am now out thousands trying to get this disaster resolved.
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July 2023 by Aaron Vakneen
I can’t thank Levi and Auto Tech enough for squeezing me in during our family RV trip through the Jackson hole area. My truck was having startup issues and I couldn’t get an appt for service anywhere in town - everyone booked for weeks, including Auto Tech. After a call to Levi , he was kind to look at it even though there were backed up - diagnosed the problem and had me back on the road the next day. The one click no start issues wasnt solved by the new batteries I had done at a shop in Bryce Canyon a few days earlier —- and he found the starter needed , ordered and repaired and we are now able to continue our journey to Yellowstone. Great service and a great local shop. Professional and caring about our situation. Thank you.
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July 2023 by Kadir Karaatay
WORST EXPERIENCE EVERI drop of my car in great shape with alternator problem and they said they can’t fix it after weeks. they had my car for 1 month and as a result they could not fix it. They couldn’t even put it back together. they gave it back my car as showed on picture. They make me ship my car to salt lake for service. They almost turn my car to the junk. Which I bought for 60 thousand dollars , which I saved for years. I definitely don’t recommend this shop to anyone. STAY AWAY
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July 2023 by Daniel Robinson
Levi absolutely saved my day. In fact, not just my day but he also saved my bank account! Broke down offroading outside Jackson on a road trip 1900 miles away from home.He was slammed busy, and it didn’t help that I drive some weird obscure vehicle without great parts availability. The hotels in Jackson are outrageous and I thought for sure between the repair and the cost to stay a few days I’d be screwed.Levi hooked it up. Less than 24 hours later I was back on the road for what I thought to be a more than fair deal! He even had a option for me to work with him on a warranty in case something happens after I’m back home. Seriously a great guy and you can tell he’s very knowledgeable about what he does. Happy to be finishing the trip!
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July 2023 by Seth Dastrup
We were so grateful these guys helped us out in a pinch! Great customer service and communication. Can’t recommend enough
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June 2023 by Nick Flanik
Levi was very nice and considerate, he helped me with what I needed fixed on short notice.
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May 2023 by John B.
Some one at yelp should combine Levi's Tire Auto and this store together. Levi owns Levi's Tire and Auto / Autotech which is the same address. Our Jeep had transmission issues after we unhitch from our RV. We called every repair shop in Jackson and everyone said they could work on the Jeep but it wouldn't be for 3 or 4 weeks! When we called Levi he was the only one that would be able to work on the Jeep in 4 days. He is a busy shop and we were very lucky to break down at this time. I like Levi's honesty and his employees thorough work. We are full time RVers and when you break down far from home, you never know how competent and honest the repair company is! Levi was able to check out our Jeep and everything was working he and his mechanic both took the Jeep out to see if it would fail and everything worked fine. In the Jeep manual it tells you how to get the Jeep in to flat tow mode, but didn't tell you what the procedure is to get it back into drive mode. I had Levi go over the process of getting the Jeep back into drive mode and guess what? The linkage on the transfer case had problems which is why the Jeep didn't go back into 2 wheel high start making grinding noises. Thank you Levi we come to Jackson every other year as we travel we just love Jackson and it's nice to find a great repair facility!
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April 2023 by Matt Carey
Took my Mercedes for a Air Suspension install, the guys here did a great job in a very quick time. Great price, quality work. 10/10
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April 2023 by Jacqueline Soscia
Owner was incredibly kind and helpful! From out of town and our check engine light came in - team helped in a timely manner, ran a diagnostic and gave us more clarity on the issue! Thank you!Service: Auto maintenance
