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November 2023 by Reed Russell
Don’t get scammed here! I hit a pothole while towing a boat and on the way back to Jackson my car was shaking. I requested a 4 wheel tire balance at this location. They charged me for the labor and said that my tires were in good shape. I went to another shop for a diagnostic, assuming that the problem must be deeper. They informed me that my front rim had an obvious flat spot AND that my tires were not balanced properly. One wheel didn’t have any weights on it at all. I seriously doubt that Big O even put my car on the lift. Never again.
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November 2023 by K S.
The manager will try to sell you new tires, even if you don't need them. We have experienced this twice and know other families who have experienced the same issue. We bought snow tires from them last year and they told us we needed brand-new tires this fall even though ours were fine. They also refused to warranty the ones they said were "faulty"
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November 2023 by Joel Hendrickson
I was towing a newly purchased trailer from Jackson to Denver.The tires were very old, cracked and weather checked. Not capable of making the trip.I came into the store at 2:55 p.m. on a Saturday with their closing happening at 3:00 p.m. I was in a major bind and the store manager took the time to assess the situation and sell me new tires to get home. The tire team all pitched in and got me back on the rroad again. Without their help I would have been stuck in Jackson at least till Monday. They were awesome help and I would go back to them in a second for tires.
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November 2023 by Jennifer Ivey
I went in on the 27th and had 2 tires added to my Van as I had a flat on one. Asked about a warranty and they said I was good to go! Busted that same tire down the road 5 days later and returned to a Big O tires in Nevada, where I found out that there is NO warranty on the brand new tires I just bought and I’m stuck purchasing a new! Costing hard working people more money down the road!!
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November 2023 by Amy Hammond
I almost fell victim to the brakes scam. Went in because I was paranoid my brakes were compromised from my road trip and numerous mountain pass travelings. I thought I smelled my brakes after coming down the pass so I just wanted to get it checked out before continuing on my way home to Oregon. Was quoted a pretty big brake overhaul, and of course extra extra expensive because it’s Jackson (over a $1000). I was skeptical because of all the other reviews. Talked to my mechanic in Portland and described everything, they said I’d probably be okay to wait and have it checked out when I got back because I was going to just go straight home. All my brake components were actually fine and a little less than halfway through their lifetime, definitely didn’t need replacements. I probably absolutely did smell burning brakes coming down the pass, they just probably weren’t mine.
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October 2023 by Isabelle L.
We drove down from Teton NP this morning and noticed a nail in our passenger front tire. We called Big O's and Tom answered the phone - very polite and happy to help us. Told us to come on over since they do first come first serve patching. We had another nice employee help us when we arrived and got our car in as soon as he could (4 cars were in front of us with the same issue). He told us it would be a couple of hours and sure enough, 2 hours later we got the text that the car was finished! It was a much cheaper service than we expected and we would gladly come back again and recommend this place to anyone passing through the Jackson area.
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October 2023 by Nisha Evans
Thank you so much! Had two flat tires over Labor Day weekend. They were slammed on Tuesday of course. We got in right when they opened, were told it'd be a couple hours. They sure did deliver - done in 2 hours and oatch both tires, allowing me to get back to Oregon safely. Thank you Big O!
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September 2023 by Peggy H.
My wife and I were making a cross country trip and had a problem with a tire. We stopped here for help and had amazing service. The guys in the front were very knowledgable and extremely friendly. It was a pleasure to do business with them. I was in a panic and they were very helpful and put me to ease. I ended up purchasing four new tires, which was not what I was hoping to do, but everything they said made sense to me. I did not feel ripped off or taken advantage of. Overall, Big O provided me great service, and I appreciated their help. I would not hesitate to do business with them again. Thank you, Big O, for your help!
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September 2023 by Carol D.
We had low tire pressure alert en route to SLC for a flight..pulled in to big O and within 20 minutes all fixed and nail removed an tire patched! Excellent service, and Alan was esp. helpful as I was traveling with a handicap man he went out of his way to hold doors, and get the job done. Thank you
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September 2023 by Vince Mccargar
JD and the service team were outstanding in helping us while traveling through Bozeman with uneven wear on the rear axle of our 5th wheel. Professional, courteous, extremely competent and speedy. They were even helpful in guiding me around a small parking area with a large towable and coning off the traffic. Many thanks.
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September 2023 by Melissa Ringer
Super friendly people and great service. I was in town on vacation and picked up a nail in a tire on my rental car. Went to the shop first thing in the morning and they had me in and out of there in an hour! Very reasonably priced as well.
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September 2023 by T H.
9/6/2023 - We have been BIG-O customers in Louisville, KY for years. We were in Jackson for family vacation and picked up a nail in a tire. The local BIG O was busy, but the manager, JD took care of my issue very quickly and with the same quality I have become accustomed to with BIG O. If that weren't enough, there were 2 other customers in the same pickle that I was in. HE TOOK CARE OF US ALL AND DID SO PROFESSIONALLY AND EXPEDITIOUSLY. THANK YOU JD!!!!!TH
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August 2023 by Shawn Mccoy
Honestly this was the most amazing experience I have ever had at a tire shop!!!! Literally my wheel.was falling off. Ron's towing came and got me and recommended big O Tires. I can not Thank big O enough for the professionals and just the outright kindness they showed me. They new I had to get back to Moran for work that day and the did everything they could to make that happen. I would recommend them to anyone and everyone!!! Hats off to you Big O tires, Nikolai and the Store gm didn't catch his name. But forever grateful for the service and great attitudes.
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August 2023 by Venustiano Arkada
I stopped at Big 0 tires because the tire was low and the person who helped me was really trying to get the job done. Suddenly another coworker intervened because the one who helped me was new and suddenly I started yelling very rude words at this new guy just because he tried to help me. The other one is very old in that job, he's probably been around 10 years or so, I don't remember his name, but every time I've been in this establishment, he always mistreats his co-workers with insults and profanity, very unprofessional, they speak everything in Spanish, but I understand Spanish perfectly, I'm sure they knew but even so that worker offended his co-worker in a very rude way so that you try to help him if you don't know anything if you can't don't ask if you don't know don't rent things more rude than not I can say but anyway what a bad vibe and experience I just wanted them to put air in my tire since it was low
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August 2023 by John H
Almost Killed Me.Did a full break job and way way way over charged. Than 30 days like breaks fully broke off as I was driving. Tried to stop and couldn’t had to run off the road to finally getting my car to stop.Nightmare 1 fully could have killed someone.Than nightmare 2. Called the GM at the shop tried to just pass me off straight to the insurances. Called insurance got my car towed to a Different big o because I am out of state. Now this GM here refused to pay me for the tow. Like it’s my fault. The Big O here said the breaks that fully broke have nothing to do with the parts it was all LABOR. They didn’t install them right and didn’t use lock blots.Again GM was zero help I called so many time and he would never call back or even cared about trying to help. He still didn’t take any blame that it was labor at this shopI would be very careful getting any work here
