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February 2024 by Michelle Nash
The service workers were nice but I paid double the price I normally would for an oil change.It took 10 minutes and they didn't check air filters, and then when asked why it was so high I was told we have to adjust for oil prices. I can understand that but let's be honest just like everything in Jackson you inflate prices because you assume everyone that lives here or near the area has money.I cannot afford to go back and get my oil done there.
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January 2024 by gisell zafra
Super beautiful, it has very good restaurants, hotels, shops and many activities to enjoy with family and friends. It is a nice place where you find pas.
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November 2023 by Al Czervik
Asked for semi-synthetic oil and agreed to the price from the employee at the front desk, even though I knew it was higher than average. A different employee did the oil change and put conventional oil in my car. Definitely won't go back. It's funny because they have all this signage up in the waiting area about work ethic and professionalism, etc. Pretty ironic.
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November 2023 by Travis Gormley
After parking my truck at the front entrance. Julio the manager stated get out. I did, and then they shut the door on me. After shutting the door they were yelling. Goes that way go that way, I didn't quite understand usually we sit in the car so what that said it's okay. They continue to start changing my oil without even asking me what I needed what was going on or anything. I thought that was kind of strange. Julio explained the price which was outrageously high two hundred plus dollars for an oil Change I was waiting outside smoking a cigarette when one of the employees rolled up the door so I could not see what was going on inside with My vehicle which I thought was very immature and disrespectful to roll the windows up so I could not see what was going on. Therefore, made me feel very uncomfortable if they were really actually doing a great job. Upon inspection. My oil was very dirty and I don't know if they changed it so I have to go back to work and ask my mechanic if they have done the right service for my vehicle I do not. Recommend this place to anybody coming through the beautiful Jackson Hole.
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October 2023 by Dom Marino
A great bargain! Touchless, so no damage to your car. I bring an old towel to dry windows completely and catch anything else.
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August 2023 by Jon Marshall
After a rough, long, stressful day, My wife who is disabled went to get just "AIR" in her tires last night (8/2/23) just before they closed and they charged her $30 dollars for air. She paid it, because all the other air pumps in Jackson she tried were broken. She also said that the workers were really rude and not nice about it. I will never use this place.( Owner replied saying I was not reviewing the correct place, that they never charge for air. )Called my wife and she said it was correct, she was at Maverick and pulled there after fueling. There were five to six workers closing up.
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August 2023 by Dana
Julio the manager was very nice, and very helpful. We drove from NY and this was a quick and easy stop. And the prices were very honest, don’t shy away due to the other reviews. Thank you Julio!
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July 2023 by Catherine Erbes
Today was the second time that I had my vehicle serviced here. Jen, Julio and their team were amazing. They attended to me right away, were truthful and professional regarding the diagnostics, and happily accommodated my four children and I while we waited. They went above and beyond to ensure the prompt repair and safety of our family vehicle. I am floored by their generous spirit and so incredibly grateful for their timely assistance.
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July 2023 by Tiffany Ahearn
Julio, Jen, and crew were super accommodating to my family’s car troubles. A part had to be ordered and they went the extra mile to ensure it came the next day. We were back on the road in 24 hours. We highly recommend Express Lube and Car Wash. Super fast, friendly, and affordable!Service: Oil change
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July 2023 by Luke Boyette
Terrible customer service.When I first arrived, around 10 minutes after pulling up, I was notified I would be able to stay in my car for the oil change. After waiting another 20-30 minutes, it was then my turn next in line. One of the attendants notified me I would have to exit my vehicle and go into the shop for the oil change. I informed him one of the attendants told me I could stay in my vehicle, but I was told that would not be the case.Overall, customer service needs to be top priority. During my short visit, there was terrible communication between staff and myself. I would not recommend supporting Jackson Hole Express Lube with your hard earned money until they have addressed their leadership roles.1 Star service here on 06/14/2023
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July 2023 by John White
Car wash kiosk wouldn’t allow me to buy wash . I tried two different cards and cash. Both cards failed. Cash part wouldn’t even attempt to take my cash so it wasn’t a bent bill issue. If you must go inside to purchase wash it was not stated on wash kiosk. No clue how good of job wash does since I just left.It was brushless so couldn’t imagine it doing great job.
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June 2023 by Helen Badaruddin
I can’t give them a good enough review! I was stranded in Jackson with problems with my brakes and tires and they helped me with a service they didn’t even offer! So fast and amazing customer service! I can’t recommend them enough!!Service: Tires
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May 2023 by Bob Larson
Very impressed. I noticed a small puddle of oil where my wife had parked her car overnight. She said she had just had the oil changed yesterday. She called Express Lube. The owner himself drove over Teton Pass to Driggs Idaho to fix the minor problem.Service: Oil change
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May 2023 by Carl Von Sirls
Tried to charge me $300 for my vehicle without even researching the type of oil it needs or filter required. He literally just looked at my car and said $200-300 because it's a luxury vehicle. My oil change is cheaper at the dealership.Service: Oil change
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May 2023 by Megan Grell
Got an oil change here and a couple months later I happened to get a flat within a mile of here so I drove up and they helped me right away for free when I was worried. Super nice employees, will definitely be coming back. Thank you so much!!
