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February 2024 by Joey Gault
It was a really cool experience to spend time in a world class fly shop managed by women. This shop isn’t just a retail store, it’s truly an experience! Expert advice from expert lady anglers M.E. and Lizzy. I can’t wait to come back!
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January 2024 by Jeffery Larson
Great place for the outdoors people
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October 2023 by Brad E
Went here 3 times in my stay in Jackson. Each time, i found helpful and knowledgeable staff. Their awareness and experience with several of the local streams and rivers put me on fish every time.
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July 2023 by Erica Holly Mazzeo
This shop is amazing but the people who work there are even more amazing. Jeff spent a great deal of time teaching me all about flies and helped me pick several which made for a great day of fishing. Christian took the time to fit me for waders and was also very knowledgeable, patient and helpful. These are just the nicest people going above and beyond. Every time I visit this shop, I leave with more inspiration to get out on the River!
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July 2023 by Elizabeth Hatch
We went in to get some flies and get some information on where to fish and such since we're visiting and they were all so nice and very helpful! Especially Lizzy, you could just tell she loves her job and knows her stuff.
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June 2023 by Will Schneider
Everything you need for trout fly fishing, helpful knowledgeable staff
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June 2023 by Dennis H
We attended their free fly fishing class. Learned a great deal. The instructors took their time and really tried to help everyone. Would definitely recommend.
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October 2022 by Ryan S
Great shop with plenty of clothing options and fishing gear and tackle!
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October 2022 by Mr. S
I love the Orvis store! Just stopped for a quick look and walked out with 3 new great looking shirts. Orvis products are great quality and I don't mind paying a little more for them because I know they will last.
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September 2022 by Faith Carney
Been an Orvis customer forever but this was my first time at a physical Orvis location. I purchased a couple of items from this location to get home and realize I was somehow missing one item from the bag. Called the shop and they quickly determined it was accidentally not put into my shopping bag while checking out, despite being charged for it. I didn’t mind, mistakes happen, I was just happy the mystery was solved. The employees at this store went above and beyond to fix this issue! Overnighted the item to my residence and included a hand written note with a little free surprise inside. Excellent customer service that’s extremely hard to find nowadays! Can’t wait to hit this shop again when back in WY.
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September 2022 by Faith Niemynski
Been an Orvis customer forever but this was my first time at a physical Orvis location. I purchased a couple of items from this location to get home and realize I was somehow missing one item from the bag. Called the shop and they quickly determined it was accidentally not put into my shopping bag while checking out, despite being charged for it. I didn’t mind, mistakes happen, I was just happy the mystery was solved. The employees at this store went above and beyond to fix this issue! Overnighted the item to my residence and included a hand written note with a little free surprise inside. Excellent customer service that’s extremely hard to find nowadays! Can’t wait to hit this shop again when back in WY.
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August 2022 by speycast4steelhead CA
Every customer appreciates good customer service. That's what I received from Elizabeth who was working the cash register. I wanted Mission sink tip lines for my new 3 weight, trout, spey rod which they did not stock. Elizabeth, with a smile, was happy to order them for me. They were shipped to the store and she found a way to waive the customary $10 shipping fee for me. When they arrived, after only three days, one of the sink tip lines was missing a holder so she went into the back room and handed me one, free of charge. Thank you Elizabeth!
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August 2022 by Andrew Tumbusch
The customer service was incredible and so friendly. Christian and Jeff were both so helpful and explained everything in such great detail. I’m from the east coast and normally fly fish Tenkara for brookies 12” and less, but needed something to go bigger in the Snake River and out west. They answered all my questions and went above and beyond. Don’t let these 2 go Orvis!
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July 2022 by Ryan Barnes
I had been struggling to have a successful fishing trip, so I stopped in for some flies and advice. Derek and Lizzy helped me out tremendously. They showed me a few places to try, and the proper flies to throw. It resulted in a great day on the water. The shop is always ran extremely well, and everyone seems to be eager to help.
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July 2022 by Angela Davidson
We stop in here at least twice every time we visit Jackson (almost every August). We've ALWAYS had good experiences here. Staff is helpful and friendly, not overbearing and not condescending. Just nice people loaded with helpful information. Appreciated the precautions taken for everyone's health at the height of the pandemic! It would be nice if they had a restroom available for customers, though.Appreciate the fishing reports posted outside -- available 24 hours so you can plan ahead!We're Orvis fans in general and those good experiences have been universal -- in multiple stores, online, etc.