REI is a store for outdoor gear and clothing, where the staff shares enthusiasm for adventure. The store stands behind its products with a satisfaction guarantee and designs its own award-winning line. Customers find it a comforting and familiar place, even in new areas. The staff receives consistent praise for being super nice, extremely friendly, eager to help, respectful, and kind. They are noted for checking on customers to ensure they find what they need. Specific employees are highlighted for their exceptional service: one is called a pro and an absolute wizard with bike repairs, getting things fixed quickly and smoothly, while going above and beyond to help. Another staff member is commended for spending tons of time helping, offering amazing advice, and being extremely knowledgeable. The overall team is described as a great group that provides amazing customer service and an excellent shopping experience, making customers feel safe and assisted. The bike shop team, in particular, is trusted to get customers back outdoors. The store leaves visitors grateful and planning to return.
We were very happy with Colby’s help with my ski boot fitting and heat molding. He was very thorough, took all the time I needed to answer and address all my concerns. He took time to explain the whole heat molding process. If we could give him more stars we would.
January 2026
This location just never misses, every time I’ve been in has been great. The customer service has been the best part!
October 2025
Very friendly staff. Helped us with our questions on bear spray for our trip.
