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March 2024 by Michele Lopez
This place had everything we needed and wanted. We were very happy with the whole experience. Great rooms on a beautiful property. Breakfast was included and had a good spread. We also stayed for dinner and it was always very good. The shuttle and the hot tub are great amenities as well. I find myself somewhat picky and I just loved everything about this place including the vibe.
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March 2024 by Shengji Yang
Very accommodating service. Helped us blackout windows at night. Good breakfast. Good shuttle service to Teton Village.
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March 2024 by Autumn Baca
My husband and I loved our stay here! Everything about this hotel was wonderful. We were able to walk a short distance into Jackson Town Square and use the hotel’s shuttle service when going to the mountain. The staff was extremely kind and helpful. The views and overall charm of the hotel exceeded our expectations. We will definitely be coming back!
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March 2024 by Jessica Shyu
Stayed in a double Queen creek side cabin with a fireplace for a week with my husband and young daughter. Fantastic experience - clean, amazing service (the text message concierge service is fantastic), spacious, well priced, amazing breakfast included (not your super basic continental - a legit full breakfast), shuttle service to Jackson Hole and activities that they help you book. Great experience all around.
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March 2024 by Marcus Christiansen
This was a fantastic place to stay. We stayed in one of the cabins and the service was always attentive. No complaints what so ever. Only note was that the bathroom was covered by a curtain, but we ended up using a
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February 2024 by Derek Anlage
Another amazing stay at the Rustic! We chose a creekside cabin which was worth every penny. Wonderful views with all the amenities and cleanliness you’d expect. Each morning, we’d hit their breakfast buffet for some bacon and eggs. After running around Teton County, we’d usually end up at the bar for a last drink before going back to the cabin. Lastly, the staff were always friendly and courteous. Already thinking about coming back next year!
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February 2024 by Gary Mosher
Expensive for what you receive. Breakfast was disappointing- a buffet with scrambled eggs, roasted potatoes and fruit. The hot entrees were cold. For the price, we were expecting a breakfast station with made to order egg dishes, pancakes and/or waffles.A free shuttle to and from Jackson Square is nice. It’s a ten minute walk each way otherwise. There is no airport shuttle. Even if it cost extra, that would be a great addition.Food & drinks: See above
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January 2024 by Janet Spellman
Lovely resort, but cabin certainly showing age and needs updating. Peeling wallpaper, broken dresser drawer and few other things that could be easily fixed.Breakfast was good, but we also ate dinner there and it was terrible. 3 of the 4 of us ordered steaks and they were barely edible. They short staffed and the 2 people working could not keep up. Disappointed that we spent our precious vacation time and that much money on an extremely disappointing meal.Would be nice if they offered transportation to the airport.I will stay elsewhere on my next Jackson trip.Food & drinks: Skip the restaurant
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January 2024 by Cheryl Spears
Perfect location! The bar and restaurant employees are amazing! They made the stay so fun! Food and service is amazing! Can't wait to go back!Nearby activities: Even with the cold we walked to downtown which has everything!!
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January 2024 by Shira Winter
****SPA CUSTOMER****I did not stay at this hotel. I am writing this review in regards to a facial I received. I reserved a facial to hydrate my skin. First of all, they charged $30 on top of the $179 to use the steamer on your face-doesn’t this come with all facials?Second, my skin is completely sore and feels like sandpaper. So much for hydration. I’ve been putting lotion on it every 2 hours and I still can’t get it to hydrate.I did email the hotel directly but have not received a response which is discouraging as well. If you’re planning on a spa facial in Jackson Hole, I recommend you spend your $250 elsewhere.
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January 2024 by Ani V
Amazing breakfast. Very friendly staff. Great location. Prompt shuttle service. Close to everything - airport, town, skiing, sleigh ride, snowmobiling, restaurants. Concierge service. Hot tub and dry sauna were clean and very hot during winter. Starbucks coffee and tea available 24/7.Rooms: Rooms were large and cozy. Bed was comfortable. Pillows got a little tough to sleep on.Nearby activities: Elk refuge is across the street for sleigh ride and viewing / visitor center. Hotel has a company to book snowmobile tours, will pick you up from resort.Safety: Felt very safe walking and sleeping here.Walkability: Can walk to town, elk refuge, restaurants, cigar shop, etc.Food & drinks: Breakfast is included. Delicious, plenty of healthy and delicious options. Cocktails are well prepared.Noteworthy details: Town shuttle service is very prompt and personalized.
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January 2024 by Suzanne Tyler
Please be aware of the ironclad policy when it comes to travel troubles with this resort. The management will only ask if you purchased trip insurance, which is not even offered through them. They will not make any modifications to your reservation. We have traveled a lot and have not encountered such ill customer service. This also is my only negative review to ever write.We booked a trip to the Rustic Inn in Aprl for December of 2023 for our 20th wedding anniversary. We decided on a king balcony suite in the spa suites and paid in full up front for the room (probably should have been a red flag). We also had some friends decide to come along with us and they booked their room in November. She booked her room via the internet and nothing was ever mentioned about trip insurance.On December 27th, we went to the airport for our trip and due to mechanical issues, we were unable to get out of our departure city. The plane did not leave until 8 hours after scheduled and we missed the connection in Dallas. Flights were sold out the next day already and we were only coming for 3 nights.When my husband initially called the Rustic Inn and spoke with Jessie, the reservation specialist, the only response he gave to him was, "Did you buy trip insurance?". Nothing else. He never asked if there was any way we could make it in the next day or another time. He was noto concerned at all. We knew we'd be unable to make it into Jackson Hole simply due to airplone mechanics and they simply would NOT work with our situation. He said nothing could be done. We had paid $5800 up front for a room and have never had a hotel not let us come another time, so this simply was not an acceptable answer.The next phone call that afternoon to speak with Jessie again was to tell him we tried looking at flights to come the next day and we could not make it at all. He was not considerate of our situation and said we should have bought trip insurance. My husband asked him if there was any way he would accommodate us at a later time and he simply said NO. At that point my huband stated that this was not acceptable and he would put reviews on the internet to hurt the Rustic Inn. At thst point Jessie is telling him he is threatening the resort and getting upset. Not sure why Jessie is upset as he isn't out $5,800! Yes, we are clearly upset, lol. Who wouldn't be! We were not asking for any money back. Just a credit to come back when we could get there. Nothing was done, and Jessie was not professional at all. .After reading through several reviews on the Rustic Inn Trip Advisor page, this is typical of him when handling a situation that does not go according to plan.My husband asked to talk with Hunter Johnson, the general manager, and he called that afternoon as well. He simply stated that my husband had threatened his business and that was his only concern. Mind you, we(my husband and I) recognize this was not the best attempt to remedy the situation, but we were definitely upset that absolutely no accomodations were made to try and work with us.So over the course of 3 phone calls, we were told nothing would be done and we were out all of our money. Yes, more words were said to the GM at this point from my husband. We have never encountered such neglectful customer service. We are human and no matter what response Jessie or Hunter try to make to this review, I am sure they would want someone to be more accomaodatiing when it comes to a problem out of their control and the amount of money spent up front.Looking at Hunter"s Linked In profile picture, he looks 25 and his family owns the company, Maybe that has something to do wtih his unwillingness to help. They had our money and were npt worried about it. Not their problem.Lesson learned, we will not book with smaller resports in the future and definitely not at the Rustic Inn in Jackson Hole, WY. This policy of not even attempting to help people out who are clearly out of options is beyond me. My hope is this review might help someone else before they lose a lot of money unnecessar
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December 2023 by shivani shukla
We visited the off-season during November, which might be a reason for not liking our stay there, but what they have advertised is totally different from our experience. we got room just behind the road, so it was difficult to get good sleep.The only thing I liked about them is their breakfast it was really good.I might be wrong about them as I was there off-season, but it was not worth what I paid for it.
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December 2023 by Daniel Carr
What a wonderful stay! We were here for a few days at the end of November and had an excellent time. The staff is super courteous and helpful. Breakfast was great, even being in the off-season it was a huge spread and very tasty. Our room was immaculate and my wife was thrilled with the rose petals and wine in the room when we got there. The view from our room was great, I lost count of the number of mule deer just across the creek. 10/10 would stay again.
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December 2023 by Shannon Moore
Fantastic all around! Was a little nervous reading some of the reviews here, so do yourself a favor and don’t take them for reality. We are seasoned hotel travelers with high expectations and the hotel has exceeded them. We are in a superior king cabin and it’s clean, well appointed and comfortable. The grounds are well cared for. The lodge is warm and cozy! Everyone here is incredibly friendly and knowledgeable. The morning breakfast is extremely good and beyond what I would have expected. The location is unbeatable and a bonus the shuttle to town is super convenient during cold evenings. Would highly recommend this for your next adventure in Jackson.
