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December 2023 by Holly B.
Shipped a package to a correctly addressed PO box in Jackson, WY which is the only way people receive mail there. Tracking showed "delivered to parcel locker". No key was left in recipient's PO box. After long wait at counter, was told they don't know where the box is. They took his name and number and said they would call when they find it. That was on 12/19/23. Recipient has been to the PO nearly every day since (today is 12/30/23) to no avail. There is $ 300 worth of product in this box, which will likely become a loss. We did not purchase insurance to cover mishandling by postal workers (loss) and even if so, you have to wait 30 days to file a claim. Extremely frustrating. Will likely not use USPS in this city again. Which may be the goal, based on other experiences.
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November 2023 by Lily Birkeland
Horrible post office. Things arrive and take days to get to your P.O. Box. Multiple times I’ve had packages in the wrong P.O. Box.Things get sent back almost immediately and they don’t contact me at all if the address is insufficient. My package arrived at 4:45 am and got sent back at 8:58 am….. worst part is, my phone number was on the mailing label and they never bothered to contact me. Very loosely ran program apparently…….
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October 2023 by Rizki Nugraha
Correct POBOX number - It says Delivered.I ask the employees said give it a day, and is has been a week.This post office is not working properly and very poor understaffed since couple years ago and finally I put the review out since I had this problem countless. They need to do something better or they just go downhill from now.It sad but also no, because we’re live in jackson where we paid 2x or more on each things.If that one lady who always there retired, I don’t know what to say.Good Luck to find your package if it lost in this post office.
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September 2023 by Mike Hardaker
It's sad in a community with so much wealth the USPS can't afford to hire enough staff. For everyone new to Jackson, this is the problem you have created. I hope you don't need to use the post office during the holidays. Once Penny retired sadly the Jackson WY Post Office has really gone down hill.You used to actually be able to call and speak to the post master but now that line just disconnects.. Wonder why.We live in rural Wyoming, don't forget that.
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September 2023 by d H
Signs on the wall clearly state all correctly addressed mail will be in your box by 3:30pm. Maybe they should add that it’s actually not until days after it arrives, that’s if you get your package at all. Worst post office in all of existence.
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August 2023 by cheke c
I never get my packages, they always return them even when they have the correct P.O. Box number.
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August 2023 by Samuil Stoyanov
Would never return to this post office again. The workers are always tired and lazy with their efforts in looking for your package. They lack basic effort and motivation for assistance. I recommend avoiding USPS services for this town at all costs!
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August 2023 by Maria S.
They keep losing my bags for weeks line is huge all time .Worst customer service.One person working all time
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July 2023 by magicmanspeedy
Sent a pkg to my sister with correct POBx - they sent it back to Maryland the same day stating ‘no such address’. ?
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June 2023 by Sup245
Man idk why I’m giving a 5 star I mean sometimes they have good service and sometimes they have bad but you know I need to help out the community
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May 2023 by Daegano
Don’t even try to call. Just send your package back and get a refund. They won’t look for your package, and they won’t help you. I suggest moving out of Jackson, because of this post office. You can help by leaving a bad review, maybe they will get off their rear and do something.
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February 2023 by Cindy Allred
This has got to be the worst post office in the country. When I get a package the post office doesn’t give me a pickup slip and then they send it back to the sender all the while I have no idea it was even there! This has happened more than once. There are so many things wrong there.
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October 2022 by A L.
After reading the reviews of this location while I was attempting to contact them for over an hour, I am clearly not the only person who takes issue with this post office. I ordered equipment from Amazon to be delivered to *** ******* Jackson, WY 83001. I tracked the package and it arrived at the Maple Branch Post office in Jackson Hole - less than 5 minutes from it's destination. That afternoon I received notice that the package was rejected due to insufficient address. After verifying the address, I attempted to contact this location dialing 307-733-3650 over 30 times with no answer after ringing for 3 minutes each. I contacted the main post office in Jackson Hole only to be told that they only place mail in PO Boxes and the package would be automatically returned to sender if no PO was given. This is exactly what happened. It was imperative that this package be delivered. The address was accurate. It is infuriating that my package arrived 5 minutes within its destination and was returned to California. I was told that it cannot be picked up, nor would it be delivered. According to the locals this happens repeatedly. HOW would anyone outside of Jackson Hole, WY know that they do not "deliver" mail. Honestly, isn't that the reason for the post office? If you don't deliver mail, why do we need to pay taxes for this (lack of) service in this city? After the package is returned, it is being resent using FedEx. This seems counterintuitive to your service motto. Note to rest of the world if sending mail to Jackson Hole, WY: 1. They do not DELIVER mail. 2. Mail is only placed in PO Box **IF** there is a PO Number on item. 3. Any mail that requires any effort beyond placing the item in a mail slot, will be returned to sender. 4. No need for phones or any means of communication at this site. 5. Do not expect "service" from this location.
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September 2022 by Kimberly Nichols
I am so tired of every single package that arrives through the Post Office instead of UPS or FedEx, gets returned to sender. I have my po box number in my name and in my address. This is seriously getting ridiculous. Can someone please do their job or either change the way mail/packages are delivered in Jackson Hole.
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June 2022 by JULES W.
Guy who works was trying to prevent people from going in at 4:45pm so he can leave promptly. We've revealed 42 states using 100s different post offices around the country and this was a first. Dude gets paid from our taxes and is afraid of offering service a few minutes after 5pm. What a joke. Get a different job, buddy!!
