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September 2024 by Tina Seay
Tiffany was so helpful! She went out of her way to be of service to me. All of the employees I met that day were happy, funny, courteous, and totally present. It was refreshing and made my day.
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August 2024 by Chelsea Eickleberry
Any time I've gone in, the staff have been helpful and kind! A million times better than USPS around here.
However, don't bother calling their number for any help/local info. It routes you to a robot that takes forever to get through, and then takes you to international customer service. Which is not helpful. Don't bother calling this place, you won't be able to get info from anyone who actually is working there in town.
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August 2024 by Al Root
According to the USPS pricing, I was overcharged by the Jackson WY UPS store by about $130 to ship a package by metered mail Ground Advantage! I was ripped off! I’m very upset!
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August 2024 by Matthew peterson
Would be much appreciated if you guys just went out of business here and closed permanently.
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August 2024 by Jason Schlutz
We asked and paid for 9 boxes to be sent to our home with insurance. We were told that insurance of the boxes would be: looking indide the boxes, inserst extra padding and padding on outside the boxes to insure no breakage.
Out of the 9 boxes ONLY 3 had padding. We attempted to contact the store with no resolution.
We are asking for a refund for the service we paid for was not given.
Ship FedEx or some other company.
I do not recommend.
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July 2024 by JS
I dropped off two items to be shipped (one was a return set of prescription glasses) - the items were each in an opened box and the store scanned them in with a QR code.
When the packages were delivered, it turns out that the glasses had been replaced with toothpicks, with the return denied. I am now out $250. I've reached out repeatedly to the store manager, Tiffany, and the regional manager, Christian. They didn't bother to return most of my calls or emails after reaching out again and again. A complete lack of accountability or follow through on their end.
Bottom line: don't use this store unless you want your stuff stolen.
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April 2024 by Chief Of Vikings
Hunter provided an outstanding overview of various shipping and mailbox options for someone like myself who is just traveling through. A great experience!
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April 2024 by Nina Grove
This store was not helpful in boxing or shipping a package to Pa. Couldn't come up with the right box. 2 charges, one for boxing and one for sending. Twice the cost of a previous package a year ago. Very disappointed in this store and the young guys working there. Eventually used the UPS distribution center and a local box supply company. They were both helpful and price was much more reasonable.
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January 2024 by David Tomlinson
Unbelievably bad place. I try never to go in here. Needed to send a printer back without packaging. They wanted $200 to put into a box without shipping. The staff are not friendly.
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November 2023 by Ian B.
Just came in to drop off something I sold on eBay.Gentleman was very polite and took care of me right away. First time coming here so my review is pretty basic but it looked well kept and the staff were busy working away on getting peoples packages shipped out. Nothing really to complain about. Just watch the parking area as it can get extremely busy there with the Kroger and gas station and people drive a little nuts in front of the store.
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November 2023 by Shannon DeWitt
Great customer service, thank you!
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November 2023 by Nyles Moore
I ship thru ups all the time
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September 2023 by Georgena Ratliff
Hunter helped us return Amazon orders today and he was amazing. He went above and beyond to make sure everything was packaged correctly, when we hadn’t paid attention to how it needed to be, and was beyond kind and patient. Huge shoutout to Hunter!
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September 2023 by Deb Halmay
Landon went above and beyond to help me ship a piece of artwork in the most economical manner possible. He provided a great customer experience and is a real asset to this store!
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June 2023 by Suzie Finch
I had a mishap occur and the owner went ABOVE AND BEYONE to make it right! He restored my faith and I will be using UPS instead of USPS again!!
