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February 2024 by Michael Imhof
This place sucks. If you walk into UPS in Laramie there are 2-3 people working.Here…one guy helping 5 people. I waited in line for almost 30 minutes to drop off one package.
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August 2023 by Inna Willis
Do NOT send international packages here! Sent a small package to Turkey, it got stuck in customs. The agent who helped me send the package was a tired teenager who just wanted to get done with it. Could not answer any of my questions, and when I put a monetary value on the package, he didn't give me any of the duties and tax forms that had to be filed with it. As a result, my package got stuck in international customs. I had to call Fedex for three weeks, and all they kept telling me was to authorize Fedex to be my broker, but they could not tell me how much their services would cost until the services were performed. Anywhere from $10 to $1000, I guess, since none of the agents could tell me the answer. Finally one of the agents mentioned that the recipient could deal with the customs without me paying for Fedex broker services. Why couldn't Fedex say that before? Because they'd rather not disclose the truth as long as they can convince me to pay them. After paying all of the fees (that Fedex never told me about in the first place), Fedex stopped the package once again for having an "incorrect address". The recipient then contacted them and confirmed that the address was a 100% correct. Fedex is incredibly incompetent and lazy, and their agents in Laramie should be trained. Will never use this service again.
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May 2023 by Jennifer Curry
I came in for pictures resized and printed to a certain size on transparent paper. There has been a couple snags in this process, and the price tag for 8 prints was $51.75.Sam has been more than understanding and without question made these mistakes correct for me.I will continue using FedEx despite the price tag for my crafts projects because of Sam.
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January 2023 by Jacquelynn M.
Beyond Frustrated w/ FedEx corporate, not so much the local store...On Wed. 1/4/23 at 12:01 pm FedEx tried to deliver a package to our home in Laramie, WY. It needs a signature. No one was home; I spoke to the driver through our video doorbell. He said he would try back tomorrow. I explained that no one will be there then either so he said we can call the number on the the door tag to make other delivery arrangements. We called FedEx to arrange delivery for after 4 PM the next day. At 12:02 pm 1/5/23 the same driver tried to deliver the package again. They did not deliver the package after 4 PM as arranged. When we called to find out why it was not delivered at the time arranged, the rep. told us, "it cost extra to have it delivered after 4 PM & since we didn't make that payment they didn't do it." They acknowledged & apologized that they failed to inform us of the extra charge. They offered to let us go pick it up at their facility in Cheyenne, WY more than an hr. (in good weather) from our house. We said that is not acceptable so they said they would deliver it to the FedEx in Laramie. The same delivery driver attempted to deliver the package a 3rd time on Fri. 1/6/23 and left a "final attempt" door tag. FedEx then contacted my mother (who initiated the delivery via Amazon order). They tried to tell her it had been delivered, she said it hadn't so they said they'd call us. When a person @ Cheyenne FedEx called us, they said they would deliver it to the Laramie FedEx but that we'd have to call that location when they open (Sat. 1/7/23) to find out when it'd be available for pick up. We called the Laramie FedEx when they opened & they told us "we're more of a print shop & don't talk much to the drivers." Her system said it was "out for delivery" but she couldn't give us anymore details. Called the Cheyenne FedEx back to see if the package was gonna go to the local office or our home. They said it should be @ Laramie FedEx by "about lunchtime" and that we can call Cheyenne back if it does not show up by this afternoon...we'll see.
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December 2022 by Forrest Zwieg
They delivered my package to the wrong house on the street, my house is very clearly labeled, in 2 spots. And it was delivered at 3 in the afternoon on a sunny day so they should've been able to see the house numbers.
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May 2022 by J Warren
Won't accept all FedEx shipments, their rules are totally different and above and beyond FedEx requirements.
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April 2022 by Gigi L Carter
Stevi took my very large printing order on a Friday morning and was able to tell me exactly how much time it would take and what it would cost. I had low expectations because it was a complicated booklet that needed printing on different types of paper, assembling, cutting, and hole punching. I also needed it by the following Monday, knowing it was Easter weekend. She not only tried to get me a discount, but had it completed earlier than I expected! I knew it was a large lift but the whole staff was friendly and acted like it was no big deal. I will definitely be using them for the same project again next year, hopefully with some more advance planning!
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April 2022 by Gigi Lockard
Stevi took my very large printing order on a Friday morning and was able to tell me exactly how much time it would take and what it would cost. I had low expectations because it was a complicated booklet that needed printing on different types of paper, assembling, cutting, and hole punching. I also needed it by the following Monday, knowing it was Easter weekend. She not only tried to get me a discount, but had it completed earlier than I expected! I knew it was a large lift but the whole staff was friendly and acted like it was no big deal. I will definitely be using them for the same project again next year, hopefully with some more advance planning!
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February 2022 by Seth Oates
Amazing service. Very willing to help ship difficult shipments
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December 2021 by Kyra Bickley
Always polite and quick to help! Every associate has been wonderful especially Joe. I go in every week and each time he is friendly, helpful and communicative regardless of the season or staffing issue. He is an asset to the team and am very thankful whenever I see him working. Thank you guys and gals for your hard work!
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October 2021 by John and Jane Doe
Don't waste your time w FedEx 2124 Grand Avenue Laramie Wyoming they r only a print shop and sell boxes if u have a FedEx issue or want to track a package they give u a runaround or disconnect your phone call or transfer u to a wrong department they answer your question with a question are sarcastic to you so if they r only a print shop then they should take FedEx off their door and only advertise as a print shop the girl I spoke to there was so sarcastic then when I spoke to a manager he was worse they also raised their prices and used covid as a scapegoat as the reason why. I will not do business there again I will continue to drive right by. The last time I went there they wanted to charge me over twenty cents to make one copy I had to get multiple copies and it would have cost me quite a bit of money for what I needed so I declined. Another time I went there they gave me dirty looks as if to say they are better than me. Sorry I don't think so. Don't do business there it's a waste of time and you don't get the results you need.
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October 2021 by Smiley Face
The post office part of it is just wonderful! It's the receiving end of it that's annoying, the drivers mark packages as delivered as there placed on the truck! So you never actually know when or if you'll get your packages. Your supposed to mark as delivered, when it's delivered! It's irritating waiting an extra 2 days on a package that said it was delivered, and it's unsafe if a package was lost!
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September 2021 by Adrienne Coffey
Jon was so helpful is getting wedding programs printed last minute. He made sure everything was what we wanted and even resized files for us. He was friendly and created them so quickly. Thank you!
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September 2021 by Adrienne Coffey - A Touch of Bliss
Jon was so helpful is getting wedding programs printed last minute. He made sure everything was what we wanted and even resized files for us. He was friendly and created them so quickly. Thank you!
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June 2021 by Edward Battig
I’d like to share my awesome short experience. I’m a tow truck driver with two little kids. I’m not a planner, I mostly do things last minute. I took my lunch break, and order the Minecraft cake. I had a last minute call and was able to get to FedEx after my tow to get an image printed to take back to the cake decorator. Cory, I think the manager, was so helpful. Helped me email the image that I didn’t even know we could do, pleasant and helped me in my unorganized state. A crucial step in many to help have my 5 year old a great 5th birthday. I don’t know why reviews are average because I had stellar customer service at my last minute. Thank you Cory!!!!
