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September 2023 by Steve Kittson
The people at Mountain West Motors are awesome! They diagnosed our Ford Excursion diesel truck problems within a couple hours and had a repair estimate ready. We ok'd it and the parts were ordered. Once the parts were here, they got busy working on our truck. They finished ahead of schedule and under the estimated costs! The truck ran great and easily pulled our 20 foot trailer the 1600 miles back to Tennessee. Dean and the crew were awesome and treated us like we were neighbors from around the block! I would highly recommend this repair shop!!
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August 2023 by Carol L.
Had our truck towed in and within two hours, sprung clamp on radiator hose was replaced and we were on our way to California. Can't say enough good things about these folks - courteous, efficient and friendly!
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August 2023 by Sarah Pogue
I was driving across the country by myself. My check engine light came on and I was grateful that this garage could take a look at a problem. I was also having an issue with my air conditioner blowing warm air. I left my car there for just over two hours (he had other jobs before mine) and during that time they changed the oil, ran a diagnostic on the engine code (a minor issue not needing repair), and added Freon to A/C (which I found later did not fix the problem). I’m not an auto expert, but I’m fairly certain that oil change, engine diagnostic and Freon charge could be done in about an hour. The total bill was $489- comprised mainly of labor charge of $360! I just don’t see how that is possible. Needless to say, I feel taken advantage of. Live and learn.Services: Auto A/C recharge
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August 2023 by Joe Carrillo
Great Service. Very honest. They know their work. Got my truck going and made it to Sturgis!!!Thank you very much...
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August 2023 by Donna Minton
As a female it's hard to know if someone is taking advantage of you when servicing your vehicle...THIS SHOP I TRUST ENTIRELY.If you broke down near I80 they're just up the hill take a right on 3rd street then left on Spruce Street.My battery light came on, I was alone and on my way to Oregon; I knew it was my alternator. After spending the night in my car, I contacted many repair shops (One sop told me couldn't guarantee their labor...What!!) and settled on Mntn West Motors.They had a Cancellation that morning (blessed) and the rebuilt part I purchased was installed within a few hours. They allowed me to use the bookkeepers car to go get breakfast (thankful). Shortly after my return manager advised me battery light was still on. They did a diagnostic test and discovered the part was bad (auto part store had to come out and confirm- they should have tested before selling). That meant spending another night to wait for the new part. They let me hang out in lobby all day (couch/TV). I have a pay it forward due (once I get a job again) - as I did not have to sleep in my car that night (very grateful)Stand up group of people work there, they really take care of you like a friend. Their honest and hard working.I made it to Oregon, then back home to Indiana with no issues from my alternator repair.Thank you to everyone who took care of me, I truely appreciated the honesty and hospitality. Oh and keep feeding those deer that walk through town (like they own it) those Poptarts, and veggies lol.Service: Electrical
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August 2023 by Hannah Shoaf
Mountain West Motors has fantastic service! They went out of their way to help us fix the plastic piece on our car. They were efficient, kind, and helpful.
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August 2023 by Andrea Jessen
I told them the errors I was getting, which I'd gotten for free from O'Reilly's, and that the errors went away for awhile, then came back worse after I hit a pothole. They charged me almost $160 to give me the same codes I had given them, said it was probably the PCM, and referred me to the local Chevy garage, Skyline. It was the fusebox, not the PCM. They could have replaced the fusebox if they had put any real effort into correctly diagnosing it. Preferred ripping off the out-of-state female. How cliche. If you have a Chevy, take it right to Skyline.
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June 2023 by Diz T
I limped into town with my Ford F550 4x4 PowerStroke Diesel shuttle bus on my way from Denver to Sacramento. Something blew, but I didn’t know what. Even though they were backed up, they checked out my rig, while the kind woman in the front held a lively and fun conversation with me (You’ll love her! If we lived closer we’d be besties). Turns out I blew my left inlet turbo hose. They had one and had me back on the road in two hours. I can’t express my gratitude for their kindness and help. When I’m in the area, I’ll definitely be scheduling maintenance on my rig with them. It’s important to know where to go and who to trust when your rig needs service. Mountain West Motors in Rawlins Wyoming is the place.
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March 2023 by Brittani Mathis
I broke down in the area and had my car towed here for a second opinion. I am a type 1 diabetic and when they found out I had run out of insulin on my trip, they offered to pick me up and take me anywhere I needed to go or bring me anything I needed. I ended up needing a new engine for my SUV and they are letting me keep in there since I live in Alabama until I can get it sold.
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March 2023 by Lance Granger
Helped me a great deal while facing a car issue in the middle of travel with snow and road closures all around us. They are very knowledgeable and they are kind to those of us who are not skilled in automotive issues or terms. I recommend them especially to fellow travelers and contractors!
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November 2022 by billie smith
They rip you off but what can we as residents do when we need repair done there's not much here they take advantage of that
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October 2022 by Kay Lapp
$120 for an oil change... Was not asked what type of oilI wanted and waited for almost 2 hours. I'm sure it is quality work but $120 seems like a bit much.Service: Oil change
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October 2022 by edward haines
While traveling to Colorado my truck had the front left axle seal and u-joint break.Mountain West Motors was the only shop that would check it out the next morning. They were able to fix the problem the same day. They had it repaired quicker than expected and we were made it to Colorado on time. I give them 5 stars for friendly and efficient.I recommend them.Service: Steering & suspension replacement
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October 2022 by Allison Ause
5+++ stars to this incredible team and professional shop.So this review is actually 2 years in the making, which I think is a testament to how great our experience was at this shop, considering that's a long time to keep thinking "Oh, I should really write a review for that amazing repair place!"My partner and I got stranded in Rawlins on a roadtrip from Oregon to Colorado. Towing our (apparently) overweight trailer, we managed to grind our front-axle into dust and limped into Rawlins on a weekend with two dogs and no plan. We were well and truly stuck. And the worst part? Literally every shop was booked solid for two weeks!Fortunately for us, we were able to connect with the team at Mountain West Motors, who were incredibly kind and so helpful. They were able to sneak us into an afternoon appointment the following day (no doubt adding more work for themselves in their already jam-packed schedule!). They explained all the problems clearly, letting us gently know that we had been towing the trailer too hard up and down all those hills and that this problem would continue even if we made the axle repairs. They had nothing but sympathy.The team was knowledgeable and compassionate to our plight. They explained all our options with concise, fairly priced estimates printed out for us. In a frustrating and demoralizing situation, it really felt like there was someone on our side.There seemed to be a lot of places to pick from in Rawlins to get your car fixed up. If you're wondering which one is best: it is far and away Mountain West Motors.Service: Auto maintenance
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September 2022 by Jared Jetsel
They failed to explain the situation to the Mechanic. They were unable to resolve the original complaint and maybe even made it worse. Their facility is outdated and smells like feces because they don't have bathroom fans. Would not recommend
