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February 2023 by Kara Beech
I have used First Bank for decades. Ronee was so helpful seeing up a new account. Great customer service. So thankful for their help.
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November 2022 by Kathryn Quinton
I’m 8 months pregnant and asked to use their bathroom before the Halloween stroll. I was rudely told no. It was 15 minutes before the event started and there was no one around. Don’t participate in an event with public if you can’t deal with the public. Will never use this bank and will encourage others not to either.
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August 2022 by Dylan Medler
Funds put on hold, was told after seven days the hold would be released. Now all of a sudden its a ten day hold. Every time I've called I get a run around. Put on hold, so and so is away, etc. Highly inconvenient considering I am out of state and cannot go there in person. The moment I am back in Wyoming I will be closing all accounts at this bank. Please do not waste your time here, they have been far to incompetent in the past. Friendly does not make up for bad service.
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June 2022 by Mike A
Believe the negative reviews and skip this bank! It is a real nightmare. I would give it zero stars if I could. It is truly a case of the right hand not knowing what the left hand is doing. The customer service agents sound like they are all seventeen years old, and they have no clue. Furthermore, it is impossible to get a straight answer from anyone. They are not outwardly rude, but it is like they are trained to be difficult from the very start. When you ask for a manager, they say they are one. When you ask for a superior, they say someone will have to call you back, and nobody calls back. Was going to move my personal checking and business accounts to this bank. Thankfully, just working with their horrendous on-line system along with a call to the bank and customer service were enough for me to know better and walk away. Thank you, First Bank of Wyoming, for being outwardly horrible, or I may have wound up with an account there. If your holding company, Glacier Bank, is looking to make a profit, then they are backing the wrong horse.
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December 2021 by Candice Wilkerson
I waited and watched 4 tellers visiting with one man. Terrible service. I won't bank here
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April 2021 by James Love
I have been with this bank for 41 years and I will be taking my personal and company accounts out of this bank after the way i was spoken to in the drive through today. There are many choices in this town and they treat and talk to you like they actually care that you came in.
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January 2021 by Mary Thoman
They are just the best....and with FREE checking!!
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July 2020 by Walter Johnson
I’ve used this bank for at least 45 years, always nice to go in although I don’t have to much anymore and been a while. Walked in the wrong way (covid) my bad, but besides the lady that waited on me and maybe 1 other it was like I most certainly didn’t need to be there. Need to work on your public image in a major way, I thought the funeral parlour was down the street
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February 2020 by Katelynn Maffei
I have been banking with them for almost four years and I have never had any issues they are beyond amazing and go out of their way to help me especially when it came to me getting a loan so I can start building my credit. I love first bank and have nothing bad to say about them!!!
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December 2019 by Matt Gardner
I've been with this bank for 11 years and have never been happier. Fast, friendly service, no fees, and they've always went above and beyond to help with anything I've needed.
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October 2019 by Winsor Demore
Edit to add: the strategy of posting on a review that the business cares and will reach out to address the concerns, then making zero attempt to contact the customer in any way (including returning my follow-up call yesterday), says more about First Bank’s customer service and general ethics than anything else in my review.
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August 2019 by Avalon Taylor
Definitely one of the best banks I've ever been to. They're the quickest also. No outrageous fees.
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August 2019 by Frosti Davis
All the tellers know me by name. Always a friendly, pleasant experience.
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June 2019 by jj g
This is one of the worst banks in town takes forever to get anything done when you go in for ask a question none the women know what they're doing I recommend getting a different bank
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June 2019 by Mike Hafner
Fantastic, always ready to give help when needed